Post by High Priestess on Oct 13, 2015 6:33:09 GMT
Alexina (alexina) shared Oct 12 2015
Write a review for your guest: the new prompt e-mail
Tell Ingrid XXX what you loved
and what they can do better
"Ingrid just checked out, so now is the perfect time to write your review.
Reviews are an important part of the Airbnb community. Please take
a moment to provide your guest with some helpful feedback—it’ll only
take a few minutes."
Seriously? Who writes this stuff? I can see if there were "issues," but this.... this is awful.
Raymond & Elaine (elaine)
I just saw this to-day, I didn't realise it was new, I just thought it was a different version to the french reminder. My goodness we will be giving out pointed hats soon and sending bad guests and hosts to the corner. I used to play hotels when I was 8 or 9 years old, I never played at being a school mistress.
Deborah (High Priestess)
:-)))) Great response, Elaine!! I am laughing at that great image of a host forced to sit in the corner wearing a pointy hat!
Cynthia:
Not sure I'm seeing what's wrong with it...
Donna:
It assumes the guests need "helpful feedback" and could use some tips on "what they could do better." That's the default assumption, and it's offensive.
Rachel:
Oh it's just tacky and patronising. I am getting so tired of being treated like a two year old. I write reviews for all my guests, and I am intelligent enough to know what to put in them. Just makes me cross.
Hassen
Just take it as a reminder nothing more. What a better time to write a review when your guest just checked out and everything still fresh in a host mind but the trick is they want us to react emotionally with no deep thinking so EI is only left behind :-)
Peter
I just do this automatically every time they check out. It sounds like just another Airbnb email to delete (a full second of my day gone).
Susan
I write up a review in Word right after they leave while I still remember them! Easy peasy to copy and paste into the Airbnb form when the email arrives.
Alexina
MY POINT was that I don't think the majority of guests need to be told "what they can do better" with "helpful feedback." Is Airbnb now encouraging hosts to search their minds for something negative to say.... just the same as they encourage guests to share helpful ways we hosts can improve? I bet if we all shared the "helpful feedback" we've received - like the host who was told she should entirely remodel her kitchen - you wouldn't believe the nonsense.
Deborah (High Priestess)
That's a rich anecdote, Alexina, about the "helpful tips" we receive from some guests such as being told to remodel our kitchen or half our house, or how about up and move your house to a whole new location in the country, or up the hill where there is more of a breeze...or what about not having any house rules so that we guests can smoke in here and have parties, I mean come on, we are PAYING to be here, don't tell us what we can do!
IT's silly to intentionally put ideas in guests' mind that the host needs to do better in some area. It's nearly of a piece with telling the guest that they are wrong to give 5 star ratings...after all, wasn't there SOMETHING , even just ONE LITTLE THING, the host could do better? And if there was, well then, dump that stupid idea of giving them a 5 star rating in any category.
Write a review for your guest: the new prompt e-mail
Tell Ingrid XXX what you loved
and what they can do better
"Ingrid just checked out, so now is the perfect time to write your review.
Reviews are an important part of the Airbnb community. Please take
a moment to provide your guest with some helpful feedback—it’ll only
take a few minutes."
Seriously? Who writes this stuff? I can see if there were "issues," but this.... this is awful.
Raymond & Elaine (elaine)
I just saw this to-day, I didn't realise it was new, I just thought it was a different version to the french reminder. My goodness we will be giving out pointed hats soon and sending bad guests and hosts to the corner. I used to play hotels when I was 8 or 9 years old, I never played at being a school mistress.
Deborah (High Priestess)
:-)))) Great response, Elaine!! I am laughing at that great image of a host forced to sit in the corner wearing a pointy hat!
Cynthia:
Not sure I'm seeing what's wrong with it...
Donna:
It assumes the guests need "helpful feedback" and could use some tips on "what they could do better." That's the default assumption, and it's offensive.
Rachel:
Oh it's just tacky and patronising. I am getting so tired of being treated like a two year old. I write reviews for all my guests, and I am intelligent enough to know what to put in them. Just makes me cross.
Hassen
Just take it as a reminder nothing more. What a better time to write a review when your guest just checked out and everything still fresh in a host mind but the trick is they want us to react emotionally with no deep thinking so EI is only left behind :-)
Peter
I just do this automatically every time they check out. It sounds like just another Airbnb email to delete (a full second of my day gone).
Susan
I write up a review in Word right after they leave while I still remember them! Easy peasy to copy and paste into the Airbnb form when the email arrives.
Alexina
MY POINT was that I don't think the majority of guests need to be told "what they can do better" with "helpful feedback." Is Airbnb now encouraging hosts to search their minds for something negative to say.... just the same as they encourage guests to share helpful ways we hosts can improve? I bet if we all shared the "helpful feedback" we've received - like the host who was told she should entirely remodel her kitchen - you wouldn't believe the nonsense.
Deborah (High Priestess)
That's a rich anecdote, Alexina, about the "helpful tips" we receive from some guests such as being told to remodel our kitchen or half our house, or how about up and move your house to a whole new location in the country, or up the hill where there is more of a breeze...or what about not having any house rules so that we guests can smoke in here and have parties, I mean come on, we are PAYING to be here, don't tell us what we can do!
IT's silly to intentionally put ideas in guests' mind that the host needs to do better in some area. It's nearly of a piece with telling the guest that they are wrong to give 5 star ratings...after all, wasn't there SOMETHING , even just ONE LITTLE THING, the host could do better? And if there was, well then, dump that stupid idea of giving them a 5 star rating in any category.