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Post by queenie&ted on Oct 8, 2015 18:50:44 GMT
I have a guest coming this weekend, so I sent my usual pre-checkin email. He obviously did not receive it because a few hours later, he sent a message asking all the questions I had answered in my email. How to I check to make sure my messages were actually sent?
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Post by High Priestess on Oct 8, 2015 20:49:20 GMT
Did you send the message through the Airbnb message thread? (which I recommend, I think it is best to keep all communications there, so that there is a record of them ) or through the anonymized email process? If you send a message by Airbnb messaging, it will show up on the message thread if it went thru. If it doesn't show up there, it didn't go thru.
If you want to send messages by email, I recommend that you get the guest's direct email address and use your regular email and do it that way, rather than using the anonymized email. That just seems more straightforward to me. But I think if you send it either way, you would still have a copy of the outgoing message in your email account.
THere have been MANY reports of emails not going through the Airbnb system at the present time. There seems to be a system wide problem that is affecting many but not all users.
Particularly at a time when there may be systemwide problems and the messaging is not reliable, it may be best actually to send messages via text message on the phone, though in general I don't prefer that.
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Post by queenie&ted on Oct 9, 2015 11:56:50 GMT
Thanks Deborah! I was trying to send messages through the airbnb message thread but my messages would never appear - only the guest's. I texted them directly and realized those messages wouldn't be recorded on the airbnb system. Ultimately, I used the anonymized email and voila! both sides of the conversation are appearing on airbnb's message system.
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Post by High Priestess on Oct 9, 2015 14:22:19 GMT
Queenie, your experience definitely seems to represent another of the many message and email-related systemwide "Glitches" that Airbnb is experiencing now. I'm glad you found a way to get things to work. I have a feeling they are doing software updates that are effecting the whole system. Hopefully this will resolve soon, because it has been a serious problem for some, who have actually not been able to email their guests at all! I have not had any problems myself but many others have reported snafus.
One Airbnb host reported that one day he opened up his inbox and was disturbed to see that it wasn't his own inbox on the site, he was looking at another hosts' inbox! He logged out and came back and it was okay then, but I would imagine that this Twlight Zone type encounter was scary.
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