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Post by Mabel on Nov 6, 2018 2:43:35 GMT
anyone having trouble finding your latest review? seems there is no longer an alert on my dashboard when someone has left a review (nor a prompt for me to do so, but that's been gone for a while now). normally i would just look on my ratings page as the latest review was always on the top, but airbnb has been hiding the most recent review deep within all the others as an effort to mix it up a bit rather than always chronological order (or so an agent once explained to me). it's a pain to try to scroll through hundreds of reviews trying to find what my most recent guest left me, assuming they have, which i would have no other way of knowing, now that i am not being alerted about it.
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Post by rhonda on Nov 6, 2018 3:12:17 GMT
Aloha Grace,
Mine are still chronological under host profile in the listings clicking total reviews received.
In order to respond to a review you would view your profile, select edit profile, and they are chronologically listed there also.
Humbugs for total transparency. I have wasted many hours with Airbnb over this topic.
All the best to you!
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Post by High Priestess on Nov 6, 2018 5:03:24 GMT
Grace, do you get emails from Airbnb when someone leaves a review? That's how I've always noticed it, through the email, not on the dashboard. In fact I dont' think I've ever looked for it on the dashboard...so for that reason I wouldn't be able to answer a question about whether things there have changed in this respect.
It's been a very long day today....with work with guests starting at 7am and continuing past 8:30pm, cleaning rooms, house, yard and guest questions and guest tours. All room changeovers happening at the same time this week, 3 guests arriving today. I dislike everything happening at once like this, though certainly I'm grateful for the business.
HOwever...among those 3.... it appears that I unfortunately have TWO high maintenance guests at the same time. Meaning I have felt overwhelmed with their questions, complaints, and in one case, inability to figure out basic things for themselves. One of them as soon as she walked in the room said she smelled gas. I checked the gas wall heater -- no leak anywhere. I am worried she's going to keep insisting she smells gas "I have extra smell receptors" she says. I find it so stressful to have guests like this, with their "extra" sensitivities. Send me the mellow easy going ones, please!!
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Post by Mabel on Nov 6, 2018 16:57:46 GMT
Deborah, no, i opted out of the email alerts when i was getting all kinds of unneeded notices for other things, and so that went with it. I completely understand how you feel with the guests with high maintenance needs or with sensitivities. I have always been upfront whenever there is an inquiry stating some kind of sensitivity, and I suggest right away that it would probably not be a good fit (even though my place would likely be fine for them). It's just one more added risk factor for me that I choose not to have.
Thanks Rhonda for the reminder about edit profile to see the chronological order. I've been just going to the ratings page to see reviews. Because Airbnb rearranges the chronology of reviews, I often have to open an incognito browser to look at my listing the way that it appears to the public, to see the order of reviews shown to the public, as that is different than what Airbnb shows me from my usual browser, and sure enough we're being shown two different things, as an effort, it would seem, to keep the host from seeing anything negative unless they scroll through reviews.
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Post by High Priestess on Nov 6, 2018 17:01:26 GMT
That's probably a good idea, Grace, to suggest that another space might be better, if you hear about extra sensitivities. I would have done that but I did not find out about these things (she didn't mention them) until well after booking and paying. It was about 2-3 weeks after she paid that she asked to have additional heat, which she paid for, but this was a red flag sign of a high maintenance guest, with extra needs. The "extra smell receptors" thing I did not find out about until she arrived. Though I advertise as fragrance-free house, I am not thereby asking to be burdened by guests who are so finicky that they can smell things that came and went with the last departing guest.
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