When there are extra guests.... Sept 22, 2018 16:07:46 GMT
Post by High Priestess on Sept 22, 2018 16:07:46 GMT
As many hosts know, one of the most common problems experienced by hosts who have an entire listing space available, is that the guests will "sneak in" extra guests, or simply bring more people than are on their reservation.
Hosts naturally feel this is unfair and try to combat this problem first by noting the extra guests ---sometimes revealed by a Ring Doorbell or other outdoor security camera, or by extra vehicles, or even by the request for extra beds.
Then once there is some evidence of the number of guests beyond the number on the reservation, the host may contact guest and Airbnb to seek to be compensated, based on their "additional guest" fee, or alternatively, they might seek to have the extra guests booted out, based on their stated maximum capacity. For instance, if they state that their listing holds 5 people maximum and there are 8 guests staying there.
It can be difficult to remove guests, and this can also lead to a tense escalation of the situation, and quite possibly to viscious reviews.
A better way to deal with this is to use a two-tiered nightly rate based on the defined usage of your space. For standard accomodations, for instance where the listing holds up to 5 people maximum, you might for instance have a $300 a night nightly rate. But for "Events", defined very clearly as any use or occupation of the listing with more than 5 people present (or whatever number of guests you choose to define as an "event" -- could be 4, or 3), you state that your nightly rate is $750 a night, or whatever you feel is a fair "Events" rate.
Then, if you discover that there are actually 8 people present in the listing, and have some evidence to that effect, you can successfully petition Airbnb to pay you $750 a night instead of $300 a night. Hence a 3 day stay changes from $900 total to $2250. I know a host who's set things up this way, and found that it works every time. When the policy is clear like this, AIrbnb will pay the "events" rate if the # of guests are such that they are defined as having an "Event" at the listing.