Post by High Priestess on Oct 1, 2015 3:38:25 GMT
Julia shared:
Email Re. Changes to Instant Book?
Not exactly a 911, I appreciate. But in some cases for Hosts, maybe. I received an email from Airbnb stating that changes had been made to IB. BUT, in other forums (or fora) Hosts have received absolutely CRUCIAL and different TERMS! The crucial one is this -
"Hosts who use Instant Book can cancel up to 3 times, penalty-free, if they have concerns with a guest’s behavior before or during their trip.If you need to cancel within 24 hours of check in, contact us. Otherwise, follow the steps below:
Go to Your Reservations and find the reservation you need to cancel
Click Change or Cancel
Select “I’m uncomfortable with the guest’s behavior”
Provide a reason for the cancellation
Once you have completed these steps, your host penalties will automatically be waived and we’ll help your guest find another place to stay for their trip.You can only use an Instant Book cancellation 3 times in one year and only for reservations that were booked through instant book.What’s not includedCalendar inaccuracy, confusion about pricing or availability, and extenuating circumstances are not covered by this policy."
Now, I cannot find this anywhere, in help or terms etc. My email said this:-
Your feedback continues to help us improve the booking experience with new features for hosts and requirements for guests.Travellers prefer the simplicity of Instant Book, which lets them book immediately, without sending requests. And hosts with Instant Book often get 2x the reservations.Learn More About Instant Book
Here’s what’s improvedSee who’s coming (and why)You’ll never get instant booked by guests without a profile photo and a message.Stand out in searchThe lightning bolt has always helped you stand out when travellers search for a place.Get your rules in front of guestsGuests agree to your house rules before booking. If you haven’t yet, write your rules(phone number hidden):02:57 +0000
As always, send us your feedback. We’ll keep you posted on future Instant Book updates(phone number hidden):02:57 +0000
No mention of any difference to cancellation policies.
What have you all received - if anything???
Carrie:
I read about this in a different forum. I didn't receive ANY email at all from Airbnb...
Linda:
I received the email and have engaged. My husband is retired and will be available to all guests. I set my IB for guests with positive reviews and 7 day notice with a strict policy.
Carrie:
Unfortunately, "positive" review doesn't mean "good" review, at least it didn't use to, as at least one host found out the hard way.
Linda:
The new feature on the instant cook allow for host too cancel I guess prior to check in and also after check in if that gas is not your behavior is not as it should be host have three cancellations available to them within a years time which I believe may be an advantage to host
Keith:
This is airbnb solution to "positive reviews doesn't mean good reviews" so you can use IB and if your occasionally dissatisfied with the guest you can cancel without penalty.
I've used IB since it's inception and not had any IB related guest issues.
Andrew:
I've lost count of the number of IB related disasters I've read about in forums like these. The worst ones seem to have befallen a couple of hosts who were staunch defenders of IB - right up until their homes got trashed.
Juliet and Ed:
I just got this email today as well, and thought the timing was interesting, because I only JUST turned off the IB yesterday, after having a guest come on Sat. night using IB who had not read the rules. When asked (for the 3rd time) what time she would be arriving, she said "Around 1 PM". (check in is after 5). So I just decided to get rid of it. When I did that, I had to check the boxes that explained why, and one of them was to do with rules. So I almost thought today's email was in response to my cancellation of IB!
Carrie:
Interesting - I also turned of IB today or yesterday, but I didn't have anything asking me "why."
John:
I received the same email about Instant Book, which I would never, ever use. I'm not a hotel, and I think that Instant Booking is contrary to the spirit of airbnb. ie I don't accept "all comers". Instant Book is the equivalent to Instant Noodles.
Andrew:
LOL...well at least with Instant Noodles, you know exactly what you're getting!
Bekah and Brian:
I didn't get the email either but was forwarded it by a host pal. These changes are not going to propel me to use Instant Book.
Suzanne:
no email here
Email Re. Changes to Instant Book?
Not exactly a 911, I appreciate. But in some cases for Hosts, maybe. I received an email from Airbnb stating that changes had been made to IB. BUT, in other forums (or fora) Hosts have received absolutely CRUCIAL and different TERMS! The crucial one is this -
"Hosts who use Instant Book can cancel up to 3 times, penalty-free, if they have concerns with a guest’s behavior before or during their trip.If you need to cancel within 24 hours of check in, contact us. Otherwise, follow the steps below:
Go to Your Reservations and find the reservation you need to cancel
Click Change or Cancel
Select “I’m uncomfortable with the guest’s behavior”
Provide a reason for the cancellation
Once you have completed these steps, your host penalties will automatically be waived and we’ll help your guest find another place to stay for their trip.You can only use an Instant Book cancellation 3 times in one year and only for reservations that were booked through instant book.What’s not includedCalendar inaccuracy, confusion about pricing or availability, and extenuating circumstances are not covered by this policy."
Now, I cannot find this anywhere, in help or terms etc. My email said this:-
Your feedback continues to help us improve the booking experience with new features for hosts and requirements for guests.Travellers prefer the simplicity of Instant Book, which lets them book immediately, without sending requests. And hosts with Instant Book often get 2x the reservations.Learn More About Instant Book
Here’s what’s improvedSee who’s coming (and why)You’ll never get instant booked by guests without a profile photo and a message.Stand out in searchThe lightning bolt has always helped you stand out when travellers search for a place.Get your rules in front of guestsGuests agree to your house rules before booking. If you haven’t yet, write your rules(phone number hidden):02:57 +0000
As always, send us your feedback. We’ll keep you posted on future Instant Book updates(phone number hidden):02:57 +0000
No mention of any difference to cancellation policies.
What have you all received - if anything???
Carrie:
I read about this in a different forum. I didn't receive ANY email at all from Airbnb...
Linda:
I received the email and have engaged. My husband is retired and will be available to all guests. I set my IB for guests with positive reviews and 7 day notice with a strict policy.
Carrie:
Unfortunately, "positive" review doesn't mean "good" review, at least it didn't use to, as at least one host found out the hard way.
Linda:
The new feature on the instant cook allow for host too cancel I guess prior to check in and also after check in if that gas is not your behavior is not as it should be host have three cancellations available to them within a years time which I believe may be an advantage to host
Keith:
This is airbnb solution to "positive reviews doesn't mean good reviews" so you can use IB and if your occasionally dissatisfied with the guest you can cancel without penalty.
I've used IB since it's inception and not had any IB related guest issues.
Andrew:
I've lost count of the number of IB related disasters I've read about in forums like these. The worst ones seem to have befallen a couple of hosts who were staunch defenders of IB - right up until their homes got trashed.
Juliet and Ed:
I just got this email today as well, and thought the timing was interesting, because I only JUST turned off the IB yesterday, after having a guest come on Sat. night using IB who had not read the rules. When asked (for the 3rd time) what time she would be arriving, she said "Around 1 PM". (check in is after 5). So I just decided to get rid of it. When I did that, I had to check the boxes that explained why, and one of them was to do with rules. So I almost thought today's email was in response to my cancellation of IB!
Carrie:
Interesting - I also turned of IB today or yesterday, but I didn't have anything asking me "why."
John:
I received the same email about Instant Book, which I would never, ever use. I'm not a hotel, and I think that Instant Booking is contrary to the spirit of airbnb. ie I don't accept "all comers". Instant Book is the equivalent to Instant Noodles.
Andrew:
LOL...well at least with Instant Noodles, you know exactly what you're getting!
Bekah and Brian:
I didn't get the email either but was forwarded it by a host pal. These changes are not going to propel me to use Instant Book.
Suzanne:
no email here