Airbnb's lengthy new process to decline reservation request
Sept 29, 2016 3:18:42 GMT
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Post by High Priestess on Sept 29, 2016 3:18:42 GMT
Airbnb sets up new more lengthy process to decline someone.
Which I will describe below...
So I just had to decline a reservation request....I wasn't actually declining the guest altogether, but I wanted him to stay in a different, larger room than the one he'd requested, so I told him I'd decline his request and then send him a special offer for the other room.
Then I discovered the lengthy new decline process.
First you get a popup box with a statement that it's a hardship on a guest if you decline them because they are trying to make plans. You then have to click if you still want to decline.
NExt comes a box asking you to state the reason for your decline. As I recall there are 4 choices given.
(1) First is the dates are not available.
(2) Second, the listing doesn't match the guests' needs.
(3) A third I think was that the guest was going to exceed occupancy limits.
(4) The fourth was that you were uncomfortable with the guest.
Then, you are tell Airbnb your reason for declining the guest, by writing in a comment box. You HAVE TO write something in the comment box or you can't continue the process.
Then, you are required to write a note to the guest about why you are declining them. You can't continue the decline process until you write something in these boxes...theoretically though you could simply write a period, eg ".", and nothing else and I suppose it would pass muster with the software...
THen FINALLY you get the box that offers you the decline button to finally decline.
And I had to go through all that just to ultimately accept the guest in another room!
Well I was NOT PLEASED after going thru all that to decline him, to discover that the option to send a special offer was no longer on the message thread with the guest, whereas formerly if I had declined someone I could still send a special offer!! So I immediately called up Airbnb and complained, telling them that I only declined to offer him the other room and wanted to be able to send him the special offer rather than have him send me another reservation request. After all, some guests need help and I prefer to be the one guiding the process. The CX said they would pass my message on to Airbnb corporate.
Which I will describe below...
So I just had to decline a reservation request....I wasn't actually declining the guest altogether, but I wanted him to stay in a different, larger room than the one he'd requested, so I told him I'd decline his request and then send him a special offer for the other room.
Then I discovered the lengthy new decline process.
First you get a popup box with a statement that it's a hardship on a guest if you decline them because they are trying to make plans. You then have to click if you still want to decline.
NExt comes a box asking you to state the reason for your decline. As I recall there are 4 choices given.
(1) First is the dates are not available.
(2) Second, the listing doesn't match the guests' needs.
(3) A third I think was that the guest was going to exceed occupancy limits.
(4) The fourth was that you were uncomfortable with the guest.
Then, you are tell Airbnb your reason for declining the guest, by writing in a comment box. You HAVE TO write something in the comment box or you can't continue the process.
Then, you are required to write a note to the guest about why you are declining them. You can't continue the decline process until you write something in these boxes...theoretically though you could simply write a period, eg ".", and nothing else and I suppose it would pass muster with the software...
THen FINALLY you get the box that offers you the decline button to finally decline.
And I had to go through all that just to ultimately accept the guest in another room!
Well I was NOT PLEASED after going thru all that to decline him, to discover that the option to send a special offer was no longer on the message thread with the guest, whereas formerly if I had declined someone I could still send a special offer!! So I immediately called up Airbnb and complained, telling them that I only declined to offer him the other room and wanted to be able to send him the special offer rather than have him send me another reservation request. After all, some guests need help and I prefer to be the one guiding the process. The CX said they would pass my message on to Airbnb corporate.
