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Post by High Priestess on Sept 15, 2016 14:28:19 GMT
Some hosts are getting an email from Airbnb saying that Airbnb will be increasing its service fee or commission for those who have moderate or strict cancellation policies on their listings (as most experienced hosts do!). They will increase the fee from 3% to 4 or 5%. I'm upset about that...it essentially punishes those who are wisest hosts and taking the best steps to protect their own interests, and who dont' fall right in line with what guests want. See this post on the CC about this issue: community.airbnb.com/t5/Hosts/Why-Airbnb-s-new-cancelation-policies-are-absolutely-wrong/m-p/198436#M49440
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Post by High Priestess on Sept 15, 2016 15:51:03 GMT
THis is the email some hosts have gotten about this change in fees for moderate and strict policies:
We’re updating our cancellation policies
We’ve heard from hosts and guests that Airbnb’s cancellation policies should be easier to find and simpler to understand. To help more guests feel confident booking with Airbnb, while also protecting you from the hassle of cancellations, we’re updating the cancellation policy options you can choose. These changes will go into effect on October 18, 2016.
Before they take effect, check out the new policies and associated host fee changes, and learn what they mean for you as a host.
See the new policies
What’s changing?

Tiered host service fees In exchange for the extra protection from cancellations, hosts will pay higher service fees for Moderate (4%) and Strict (5%) policies.

New refunds grace periods Each policy allows guests to get a full refund if they cancel a reservation within a set time period before their trip, or a partial refund after this grace period.

Better guest education Your cancellation policy will be clearer and easier for guests to find, helping give them more confidence to book and understand their commitment to the trip.

Waived Airbnb guest fees To reduce hassle for hosts and provide guests with extra confidence when booking, we’re waiving all Airbnb’s guest service fees in the case of cancellations.
Sent with ♥ from Airbnb
Airbnb, Inc., 888 Brannan St, San Francisco, CA 94103
Airbnb Ireland, The Watermarque Building, South Lotts Rd, Ringsend, Dublin 4, VAT Number: 9827384L
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Post by High Priestess on Sept 15, 2016 16:08:55 GMT
Another host provided more information: we will PAY MORE (5%) FOR LESS security as they will modify the terms of strict cancellation policy.
From October 18th in Italy at least, Strict will means 100% refund (including airbnb services fees) if guests cancel the reservation more than 30 days before arrival! If guests cancel between 30 days and noon the day of arrival, the will automatically get a 50% refung (including fees). And if the cancel during the stay they will get a 50% refund of restant days (but airbnb not refunded)!
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Post by Maria Lurdes (Milu) on Sept 15, 2016 17:26:48 GMT
I just saw that thread and was about to come here with it! Yes, it's a bit crazy. I swear that ALL STR platforms will merge one day, as they keep copying tactics from each other. This is a total Wimdu move - encourage guest bookings with flexible cancellation so the host is stuck with the cost. At least on Wimdu they give you a rankings boost if you have flexible cancellation. All to serve the narrative of "one billion nights booked" . Don't worry, book it and just cancel, we don't mind....
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Post by Deleted on Sept 15, 2016 19:58:21 GMT
I find this almost hilarious. Certainly airbnb has forgotten who their revenue is truly derived from...The Hosts. Now I see airbnb has 'teamed up' with Audi. I didn't care to hear the details. As airbnb continues to grow in leaps and bounds, they are forgetting and punishing us hosts with all these changes, and IMHO bad publicity that other platforms are not receiving and will eventually, and perhaps already has pushed many hosts away from using their services. This is certainly not a smart move on their behalf; but 5% is still better than the 10% VRBO/HomeAway charges, as well as better than all these cancellations that leave us hosts holding the bag for reservations that do not get re-booked. I especially have a concern regarding these reservations that are months in advance, during our busiest season, and not willing to change back from my strict policy. I guess majority does rule, Deborah, CC, and myself are not fans of 'rules', therefore airbnb is thinking like us and will do just as they please anyway. TripAdvisor/FlipKey/Expedia charges 3%. Perhaps it's time to beef up my listing with them, as any business or consumer is typically looking for the best deal. My subconscious was pondering the other day what move they will take next to pay the high wages for these high mucka muckas they are including in their party, and the answer has arrived. Partay on Airbnb! We'll be watching you, and it will only lead to hosts not caring about the Stoopid Host status, the listings posted, or even if we receive bookings from them. All these continued changes which we only hear from other hosts is not Best Business Practices. Sad when people forget their core values and get distracted with such costly moves that end up nowhere but loosing customers. As stated before, without us hosts, they don't have a business. But as a host, there are too many platforms to choose from to stay with all these dumb-ass rules they make for a day, week, or until the mega phone finally deafens the brainiac who's messing around with the policies. We all remember the 'kids stay free' idea, and how we all had to make a mad dash to change our listings as to not fall into this category of liability and host choices of appropriate guests for our accommodations. I believe I've lost a number of bookings changing the age range from 0-12 as not being acceptable, as I used to receive a lot of bookings with children who were 10 years of age and I found that worked fine. Now they are not an option. They've also seemed to have forgotten that a large number of potential guests are now contacting us directly, thus by passing airbnb's 12% booking fee. We already know these guests are fine and hosts don't feel the need for the million dollar insurance coverage offered for their 3 and now soon to be 5% commission. I know it was not an option on their latest survey to answer "How do you feel about us raising our commissions to hosts who refuse to ride the roller coaster ride of not knowing day by day if someone is going to cancel without full payment refunded?" Or better yet..."How do you feel about playing the guessing game of who will show up at your door without any knowledge of what the person looks like, male, female, etc. As CC stated, she had a guest arrive, enter her home, who was actually at the wrong accommodations. Had she not been a savvy business owner who keeps track of who's coming and going, she could put 2 and 2 together. I'm sure the majority of the clueless hosts who participate on the CC forum would have just let them in and faced the consequences after the fact as they attempted to receive payment. Perhaps that's why so many are asking why after 10-12 days since check-out and payment has never been received. I never use my defective airbnb mug for my 2 years of ass kissing, a guest had brought me a big bag of gifts from Minnesota which had a mug 100% better in looks and quality. A real hand fired mug, not a defect from China. All of this has certainly changed my attitude of being so proud to being an Airbnb host, that now it's just turned into another 'Next....'. My latest tactic for these one night stands is just to enjoy an extended stay lazing around in bed reading until I hear their cars leave. There's only so much hosts are willing to put up with and offer with all this stupid waste of uneducated employee time spent with all these new surprises and decisions they are testing and changing. My rant for the morning. Charge me 5%, better than receiving zero for a booking cancelled due to whatever story a guest makes up in hopes that they've changed their mind, and will receive a full refund for a listing date that has been blocked for months.
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Post by CC on Sept 15, 2016 20:56:21 GMT
Correction, Mahalo Aloha: he was at the right place, but could have been at the wrong place, and any case, you knock or ring.
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Post by Deleted on Sept 15, 2016 22:25:35 GMT
I just ran a snoop about for a local and very popular resort near me. First search for check-in today, check-out tomorrow. Terms and conditions state: Cancellation Policy The time for canceling without penalty has passed. If you cancel, the forfeiture amount will be a 1 night penalty. There may be additional applicable charges and taxes. The nightly room rate was $179 per night. Taxes fees, hotel charges brought the total amount due to $240.09 which included a daily hotel charge of $36.49 which entitled guest to free internet access and free self service parking.
Then, I checked for October 17-18th.
Nightly room rate $195.80, daily hotel charge same, taxes added, which I have to collect in cash, brought the daily room charge to $258.52.
Cancellation policy read:
Cancellation Policy The time for canceling without penalty has passed. If you cancel, the forfeiture amount will be 100 percent. There may be additional applicable charges and taxes
Therefore, today, a month from today, shit or get off the pot. Hotels aren't even offering anything other than strict.
And the question is: Why should we be expected to?
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Post by High Priestess on Sept 16, 2016 0:16:20 GMT
All this points to a real need for one or more new short term rental platforms...preferably started by hosts....note I say "hosts" and not "guests".....
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Post by Deleted on Sept 16, 2016 1:01:57 GMT
I was just updating my calendar on HomeAway, the unit has strict cancellation. Immediately in parenthesis was (50% refund within a week of reservation, and 100% refund if canceled 30 days or more). Quite different wording when reservations are made so far out in advance. I wasn't happy to see the within a week of reservation. And I previously posted Hotels do not even offer such unless you are part of their Star Membership, then changes and cancellations are waived. They also posted all the list and prices (I didn't peruse) of extra amenities available to schedule. The 'resort fee' of $36.49 was for free internet service and self service parking which the majority of us hosts include in our cheap room rate. I'm old, but the lyrics come to mind from the 80's song "Burn baby burn, disco inferno" with the path airbnb is running down like a marathon participant who receives a 10 pound Hawaiian pumpkin as your reward. Bottom line, when asked, none of those triathletes were planning on repeating what they just endured, as well as being clueless with what to do with a big ass pumpkin.
I know this: The triathletes left me all these pumpkins that I made fantastic pumpkin bread for my guests. I made happy, and pointed out that each pumpkin was marked with sharpie of their time of completion and they should at least take a picture of their accomplishment of their weird Hawaiian style reward which I shall certainly enjoy and honored to receive. I had a Guatemalan tenant that made and shared the most delicious pumpkin soup. I was so busy with the bread, I never did get the opportunity to treat myself to making the soup, but holy cow was it ever yummy.
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Post by High Priestess on Sept 19, 2016 1:57:11 GMT
I just posted this elsewhere but thought I'd post it here too....if anyone would be interested in presenting this idea on the "Host Voice" on the CC go ahead...
Thinking about Airbnb's beta testing in ITaly of raising service fees for hosts who use Strict policy...here's what I propose instead...
Because having penalty free cancellation is a benefit to guests, not to hosts, I feel that it should be the guests, not the hosts, who pay more for fewer cancellation penalties.
Airbnb ought to allow hosts to offer two or three plans to guests, about how to make their reservation. Three tiers if you will. These would be side by side options for guests....choose to make the reservation with flexible or moderate policy, and you pay a higher nightly rate (as well as more in service fees) but get more $ back if you cancel, vs choose strict policy and pay a lower nightly rate but get less back if you cancel. Flexible policy results in the highest nightly rate, moderate the middle rate, strict the lowest rate. (Hosts would choose the rate for each tier and could make them all identical if they so chose, as well).
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