Post by Maria Lurdes (Milu) on Jun 11, 2016 4:08:38 GMT
I just got home after an insane day, and opened my email to find this from a VRBO guest:
" Hi Maria,
Thanks for your apartment this week just gone - it was lovely and clean.
Just a few things - first is I thought I read that the price included a $150 refundable damage deposit. When will we receive this?
Also, as you can imagine we are very upset with the check in process. After flying for 24 hours the last thing you want it to be locked out of your accommodation for over an hour - especially having very limited cell service or Internet to even find your contact number. The code that was in the lock of the door had no resemblance to the code you had given us (or any of the digits in my phone number.)
We own our own holiday home in NZ and understand that mistakes happen, but perhaps an email the next day apologising for the inconvenience may have been nice.
Unfortunately this has put us off further apartment rentals,;or recommending it to friends, over hotel stays as it is not worth the risk of the Unknown.
If you could get back to me ASAP re the deposit refund that would be much appreciated.
Rachel"
I replied to her that I had provided my phone number to her on three separate occasions and had also provided her with our wifi info, which is accessible from outside the building. I also apologized for not having the code set, but they arrived RIGHT at 4pm and I hadn't had a chance to set the code yet. As soon as she called me I gave her an alternate code, they got in, and nothing more was said. So they had to wait one hour, and now she's going to give up on apartment rentals and go back to hotel bookings? GOOD! We don't want you!!
Ok, my rant is over. It's been a heck of a week.
" Hi Maria,
Thanks for your apartment this week just gone - it was lovely and clean.
Just a few things - first is I thought I read that the price included a $150 refundable damage deposit. When will we receive this?
Also, as you can imagine we are very upset with the check in process. After flying for 24 hours the last thing you want it to be locked out of your accommodation for over an hour - especially having very limited cell service or Internet to even find your contact number. The code that was in the lock of the door had no resemblance to the code you had given us (or any of the digits in my phone number.)
We own our own holiday home in NZ and understand that mistakes happen, but perhaps an email the next day apologising for the inconvenience may have been nice.
Unfortunately this has put us off further apartment rentals,;or recommending it to friends, over hotel stays as it is not worth the risk of the Unknown.
If you could get back to me ASAP re the deposit refund that would be much appreciated.
Rachel"
I replied to her that I had provided my phone number to her on three separate occasions and had also provided her with our wifi info, which is accessible from outside the building. I also apologized for not having the code set, but they arrived RIGHT at 4pm and I hadn't had a chance to set the code yet. As soon as she called me I gave her an alternate code, they got in, and nothing more was said. So they had to wait one hour, and now she's going to give up on apartment rentals and go back to hotel bookings? GOOD! We don't want you!!
Ok, my rant is over. It's been a heck of a week.
