Post by High Priestess on May 30, 2016 23:47:19 GMT
Super Host Gordon :-) shared on Airbnb Products and Updates
www.airbnb.com/groups/content/content-102984
Just received regarding superhost
This is Ashley at Airbnb. I hope you are doing well. I just wanted to touch base with you and update you on your Superhost status. Airbnb just announced that due to the substantial backlog of customer service requests that have accumulated over the holidays, we will only be awarding Superhost statuses on Jan 12, 2015. This means that hosts who have met our requirements on Jan 1, 2015 will only receive their Superhost badges on Jan 12, 2015.
At this time, all hosts see a banner on their Superhost dashboard letting them know that their status will be updated in the coming days.
Thank you for your patience and understanding throughout this process. If you have any further questions please feel free to let me know and I will be happy to help.
Warm regards,
Ashley S.
www.airbnb.com/help
12 comments•2 likes
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nicky
Nic and Rach
Stephanie and Steven
Stephanie and Stevena year ago
That is B.S.
Reply Like
Stephanie and Steven
Stephanie and Stevena year ago
And no, there is no "banner." Basically, what they're saying is; "we hold you to a standard of service we are not prepared to meet ourselves."
Which, as I said, is bullshit.
Reply Like 1 like
Bridget and Mark
Bridget and Marka year ago
It is funny to me that Airbnb is currently operating more like a tech company (everone's off work the holiday weeks) than a hospitality company ( all hands on deck for holiday time)!
Reply Like 1 reply•3 likes
Bekah and Brian
Bekah and Briana year ago
Oh airBNB most definitely is a tech company and NOT a hospitality company. Always has been, indeed.
Peter
Petera year ago
Surely a tech company has as its principal aim fixing the tech?
Reply Like 3 replies•2 likes
Rebecca
Rebeccaa year ago
You'd think, wouldn't you? But apparently it's more important to give people $10 to hand out ice creams on the street or some such. They're going to save the world!
Carrie
Carriea year ago
Rebecca - you made me laugh. Maybe I'll use the $10 to buy myself a six pack of beer to drink - by myself, and in one sitting.
Cathy & Ed
Cathy & Eda year ago
I am already a SH, yet while they are taking their time updating my status, my listing has fallen down in ranking. Also, we are supposed to be put at the front of the cue (5 min wait time), yet I waited for over 40 minutes to talk to a CSR. Every time I have called in, I hear the same message, "we are experiencing a high volume of calls", and listen to members of their staff promote their music, over and over. I was not happy since my issue was very important. I require Verified ID, and a woman was trying to complete this. She was asked for the last 4 of her Social security #, and then requested to access her computer to upload a video. She felt this was intrusive, and so did I. I finally got through to CS, the answer I got was "it is part of our terms and conditions". I told the CS that Airbnb was now a 12 billion dollar company, and could certainly afford to hire and train additional CS reps. There is no excuse for ANYONE to wait 40+ minutes, host or guest!! CS have no say, and can not resolve any problems, but can write it up for others to look at. I was very forceful, yet not rude, about this, including the wait time. The guest was so turned off, she had told me she would not be using Airbnb, although she had used it before, and had a good experience. That was curious that she had been approved before, yet they came back for more info. She also, contacted them. The next morning they cleared her, and I was able to complete the booking. Looking at her profile, she had 6-7 verifications
I do want verified ID, but this is extreme, and an issue they need to fix. After all, without all of us, they would not be a 12 billion dollar business!
Patty
Pattya year ago
Currently, I wouldn't invest too much in the power of the SH badge. I have had it since its inception and I haven't had an Inquiry in over a month and a Reservation in two months. :-(
Reply Like 5 replies•1 like
Stephanie and Steven
Stephanie and Stevena year ago
You know, if you think someone's post is irrelevant - as apparently, you do, there really is no reason to make a comment on it. I am so sick of people with SH badges telling others to just chill about it - if there was a blocking function on these groups I'd have used it about half a dozen times by now.
Super Host Gordon :-)
Super Host Gordon :-)a year ago
Hi patty. I am confused. Your listing shows "ENTIRE HOME". But then your listing says "Room". Is this an accident?
Patty
Pattya year ago
Hi Gordon (my youngest son's name is a Gordon:-) This is an issue that has been discussed at length in some of the other forums, in particular the New Host Forum. AirBnB Customer Service has advised hosts who have two+ bedroom listings within a home (which includes most of the rest of the house) to list themselves as "Entire House" and not "Private Room." In our case, the guests have their own suite (two bedroom plus bath) plus the remainder of the house. Until AirBnB has a more opened choice (not singular and not "entire"), they recommend this option for the many hosts with this distinction. It's not optimum, but it's how it is currently. Best of luck with the SH . . .
Paul
Paula year ago
Odd, as I understand it, Airbnb would you to have multiple listings, one for each bedroom and maybe one that can cover ALL Guest bookings in one go. A nightmare calendar management wise but less confusing. Booking an entire listing and then finding that you're sharing the space when you arrive. Seems like unnecessary confusion that'd need to be explained every time. As long as it works for you, hey, kudos!
Patty
Pattya year ago
Hi Paul, Just to clarify, there is only one listing. A suite - two rooms, only available together. There are many different room configurations that don't fit into AirBnB's choices. We are very clear in our listing that we are sharing the space, so we have never even had an inquiry, yet alone a request, where the guest was confused. The biggest downside is that we don't show up in 50% (those who search "private room") of the searches. Oh well . . .Thanks
Patty
Pattya year ago
Wow Stepanie was that directed to Me??? I am so sorry you took offense to anything I wrote! It was not at all stated to offend Anyone! My point is that the Super Host Program has not really rolled out for Anyone - current Super Hosts, Hosts about to receive their badges and new Hosts. As others have stated, there really has been minimum affect to the hosts/listings.
Reply Like
Carrie
Carriea year ago
Patty - I wouldn't worry about it. Stephanie seems to take exception to anything posted by any host with the SH badge. I wouldn't take it personally.
Reply Like 1 like
Patty
Pattya year ago
Carrie- thanks for the reassurance! That left-field negativity is so foreign to me on these blogs. Typically, folks are pleasant and helpful. I may have to move on ... Good hosting to All!
Reply Like 1 like
Stephanie and Steven
Stephanie and Stevena year ago
Not left field. I am merely pointing out that there really is no reason to bother saying the equivalent of "wow, I think what you're saying is stupid." Cause those of us who do notice a difference and do care about getting the SH badge do, foolishly and stupidly and defensively, in the opinion of many SHs care about it.
Thanks for the negative reinforcement Carrie! I have come to expect it of you!
Cheery bye!
Reply Like
Patty
Pattya year ago
Stephanie, I wouldn't typically reply to your second comment, but I hope you take my observations and apply them to your life and hosting:
* In both replies instead of quoting the exact words and responding, you take the unique approach of Self-Interpreting and then responding to your Own Interpretation. For example, I say:
"Currently, I wouldn't invest too much in the power of the SH badge . ." and you reply - "You know, if you think someone's post is irrelevant - as apparently, you do . . " . . . What??? Where did anyone say a "post is irrelevant"!
Then, I say:
"Carrie- thanks for the reassurance! That left-field negativity is so foreign to me on these blogs. Typically, folks are pleasant and helpful. I may have to move on ... Good hosting to All!"
and then instead of replying to my actual words, you state: " I am merely pointing out that there really is no reason to bother Saying The Equivalent Of . . . ." - No Stephanie, that is no where near "The Equivalent Of." You might want to actually read/understand/quote what people are saying and Then reply, it may lead you to better hosting and a better life! Good luck . . .
Reply Like 4 likes
Stephanie and Steven
Stephanie and Stevena year ago
no.
Sorry - play "nice girl" with someone else.
I'm really good at spotting passive-agressives and I'm not reading this junk.
Reply Like
Peter
Petera year ago
To our friends out there - the vast majority of us are friendly, helpful and outgoing. Don't doubt it. These bulletin boards are useful ways for us to share our experiences and to find out how these differ. In these quite tough winter months (in the North) for bookings, we all have to be patient against the return of our business in the summer. My advice to everyone (and my own activity) is - get the painters in or whatever to take advantage of gaps in your property use. It will get better soon.
Reply Like 3 likes
Deborah
www.airbnb.com/groups/content/content-102984
Just received regarding superhost
This is Ashley at Airbnb. I hope you are doing well. I just wanted to touch base with you and update you on your Superhost status. Airbnb just announced that due to the substantial backlog of customer service requests that have accumulated over the holidays, we will only be awarding Superhost statuses on Jan 12, 2015. This means that hosts who have met our requirements on Jan 1, 2015 will only receive their Superhost badges on Jan 12, 2015.
At this time, all hosts see a banner on their Superhost dashboard letting them know that their status will be updated in the coming days.
Thank you for your patience and understanding throughout this process. If you have any further questions please feel free to let me know and I will be happy to help.
Warm regards,
Ashley S.
www.airbnb.com/help
12 comments•2 likes
Follow
Like
nicky
Nic and Rach
Stephanie and Steven
Stephanie and Stevena year ago
That is B.S.
Reply Like
Stephanie and Steven
Stephanie and Stevena year ago
And no, there is no "banner." Basically, what they're saying is; "we hold you to a standard of service we are not prepared to meet ourselves."
Which, as I said, is bullshit.
Reply Like 1 like
Bridget and Mark
Bridget and Marka year ago
It is funny to me that Airbnb is currently operating more like a tech company (everone's off work the holiday weeks) than a hospitality company ( all hands on deck for holiday time)!
Reply Like 1 reply•3 likes
Bekah and Brian
Bekah and Briana year ago
Oh airBNB most definitely is a tech company and NOT a hospitality company. Always has been, indeed.
Peter
Petera year ago
Surely a tech company has as its principal aim fixing the tech?
Reply Like 3 replies•2 likes
Rebecca
Rebeccaa year ago
You'd think, wouldn't you? But apparently it's more important to give people $10 to hand out ice creams on the street or some such. They're going to save the world!
Carrie
Carriea year ago
Rebecca - you made me laugh. Maybe I'll use the $10 to buy myself a six pack of beer to drink - by myself, and in one sitting.
Cathy & Ed
Cathy & Eda year ago
I am already a SH, yet while they are taking their time updating my status, my listing has fallen down in ranking. Also, we are supposed to be put at the front of the cue (5 min wait time), yet I waited for over 40 minutes to talk to a CSR. Every time I have called in, I hear the same message, "we are experiencing a high volume of calls", and listen to members of their staff promote their music, over and over. I was not happy since my issue was very important. I require Verified ID, and a woman was trying to complete this. She was asked for the last 4 of her Social security #, and then requested to access her computer to upload a video. She felt this was intrusive, and so did I. I finally got through to CS, the answer I got was "it is part of our terms and conditions". I told the CS that Airbnb was now a 12 billion dollar company, and could certainly afford to hire and train additional CS reps. There is no excuse for ANYONE to wait 40+ minutes, host or guest!! CS have no say, and can not resolve any problems, but can write it up for others to look at. I was very forceful, yet not rude, about this, including the wait time. The guest was so turned off, she had told me she would not be using Airbnb, although she had used it before, and had a good experience. That was curious that she had been approved before, yet they came back for more info. She also, contacted them. The next morning they cleared her, and I was able to complete the booking. Looking at her profile, she had 6-7 verifications
I do want verified ID, but this is extreme, and an issue they need to fix. After all, without all of us, they would not be a 12 billion dollar business!Patty
Pattya year ago
Currently, I wouldn't invest too much in the power of the SH badge. I have had it since its inception and I haven't had an Inquiry in over a month and a Reservation in two months. :-(
Reply Like 5 replies•1 like
Stephanie and Steven
Stephanie and Stevena year ago
You know, if you think someone's post is irrelevant - as apparently, you do, there really is no reason to make a comment on it. I am so sick of people with SH badges telling others to just chill about it - if there was a blocking function on these groups I'd have used it about half a dozen times by now.
Super Host Gordon :-)
Super Host Gordon :-)a year ago
Hi patty. I am confused. Your listing shows "ENTIRE HOME". But then your listing says "Room". Is this an accident?
Patty
Pattya year ago
Hi Gordon (my youngest son's name is a Gordon:-) This is an issue that has been discussed at length in some of the other forums, in particular the New Host Forum. AirBnB Customer Service has advised hosts who have two+ bedroom listings within a home (which includes most of the rest of the house) to list themselves as "Entire House" and not "Private Room." In our case, the guests have their own suite (two bedroom plus bath) plus the remainder of the house. Until AirBnB has a more opened choice (not singular and not "entire"), they recommend this option for the many hosts with this distinction. It's not optimum, but it's how it is currently. Best of luck with the SH . . .
Paul
Paula year ago
Odd, as I understand it, Airbnb would you to have multiple listings, one for each bedroom and maybe one that can cover ALL Guest bookings in one go. A nightmare calendar management wise but less confusing. Booking an entire listing and then finding that you're sharing the space when you arrive. Seems like unnecessary confusion that'd need to be explained every time. As long as it works for you, hey, kudos!
Patty
Pattya year ago
Hi Paul, Just to clarify, there is only one listing. A suite - two rooms, only available together. There are many different room configurations that don't fit into AirBnB's choices. We are very clear in our listing that we are sharing the space, so we have never even had an inquiry, yet alone a request, where the guest was confused. The biggest downside is that we don't show up in 50% (those who search "private room") of the searches. Oh well . . .Thanks
Patty
Pattya year ago
Wow Stepanie was that directed to Me??? I am so sorry you took offense to anything I wrote! It was not at all stated to offend Anyone! My point is that the Super Host Program has not really rolled out for Anyone - current Super Hosts, Hosts about to receive their badges and new Hosts. As others have stated, there really has been minimum affect to the hosts/listings.
Reply Like
Carrie
Carriea year ago
Patty - I wouldn't worry about it. Stephanie seems to take exception to anything posted by any host with the SH badge. I wouldn't take it personally.
Reply Like 1 like
Patty
Pattya year ago
Carrie- thanks for the reassurance! That left-field negativity is so foreign to me on these blogs. Typically, folks are pleasant and helpful. I may have to move on ... Good hosting to All!
Reply Like 1 like
Stephanie and Steven
Stephanie and Stevena year ago
Not left field. I am merely pointing out that there really is no reason to bother saying the equivalent of "wow, I think what you're saying is stupid." Cause those of us who do notice a difference and do care about getting the SH badge do, foolishly and stupidly and defensively, in the opinion of many SHs care about it.
Thanks for the negative reinforcement Carrie! I have come to expect it of you!
Cheery bye!
Reply Like
Patty
Pattya year ago
Stephanie, I wouldn't typically reply to your second comment, but I hope you take my observations and apply them to your life and hosting:
* In both replies instead of quoting the exact words and responding, you take the unique approach of Self-Interpreting and then responding to your Own Interpretation. For example, I say:
"Currently, I wouldn't invest too much in the power of the SH badge . ." and you reply - "You know, if you think someone's post is irrelevant - as apparently, you do . . " . . . What??? Where did anyone say a "post is irrelevant"!
Then, I say:
"Carrie- thanks for the reassurance! That left-field negativity is so foreign to me on these blogs. Typically, folks are pleasant and helpful. I may have to move on ... Good hosting to All!"
and then instead of replying to my actual words, you state: " I am merely pointing out that there really is no reason to bother Saying The Equivalent Of . . . ." - No Stephanie, that is no where near "The Equivalent Of." You might want to actually read/understand/quote what people are saying and Then reply, it may lead you to better hosting and a better life! Good luck . . .
Reply Like 4 likes
Stephanie and Steven
Stephanie and Stevena year ago
no.
Sorry - play "nice girl" with someone else.
I'm really good at spotting passive-agressives and I'm not reading this junk.
Reply Like
Peter
Petera year ago
To our friends out there - the vast majority of us are friendly, helpful and outgoing. Don't doubt it. These bulletin boards are useful ways for us to share our experiences and to find out how these differ. In these quite tough winter months (in the North) for bookings, we all have to be patient against the return of our business in the summer. My advice to everyone (and my own activity) is - get the painters in or whatever to take advantage of gaps in your property use. It will get better soon.
Reply Like 3 likes
Deborah