Post by High Priestess on May 29, 2016 22:50:26 GMT
Melanie shared on Hosting 911
www.airbnb.com/groups/content/content-101370
How to make sure guests are ALL registered?
I am still new but have noticed a mistake I made that I should have thought about before. A guest books the unit for a group and we have less control over the actions of their friends entering our home under that booking. How do you ensure all guests who come in are accounted for and registered? For example, at arrival/key swap a guest of our booking guest drove over our front yard/lawn (seriously!) instead of the driveway and he almost busted our in ground sprinkler system. Excuse from booking guest was, "Oh, well I don't control my friends driving. He did that not me." I am now starting to realize I might need more information on these additional people who join guests. Suggestions?
6 comments
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Susan
Susana year ago
Frankly, if you are not residing on the premises, while you might be able to account for all booked-in guests at check in, there's no telling how many others may visit/stay on the premises during the booked reservation. If you allow non-booked guests to visit/stay then you have no recourse for damages done by those that are not on the reservation. Your homeowners' policy would cover damages providing that the insurance company is apprised that you are a Host with airbnb.
Reply Like 1 like
Serafina
Serafinaa year ago
Well, under the terms and conditions, the booking guest assumes responsibility for damages by anyone in his or her party: "As a Guest, you are responsible for leaving the Accommodation in the condition it was in when you arrived. You acknowledge and agree that, as a Guest, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation."
Reply Like 1 reply•2 likes
Susan
Susana year ago
try enforcing that against the security deposit when the guest denies the damages, it must be egregious neglect causing damage to collect and unless there are receipts substantiating value and photos substantiating damage filed promptly, nothing will be paid. and be sure, the guest(s) will deny damages and will fight the claim.
Leah
Leaha year ago
Yes, I agree with Serafina. The registered guest can still be charged for damage his party has done.
Reply Like 1 reply
Susan
Susana year ago
Just try to enforce this, the guest will certainly try to reject the claim
Deborah
Deboraha year ago
To (try to) make sure all guests are accounted for, registered, and paid for in advance, make it very clear with whomever does the booking that they must absolutely provide all info in advance about all guests (full names, ages) and pay for all guests in advance, and that absolutely no one will be allowed on the premises who is not paid for and registered in advance. Put that in a prime spot in your house rules. Try to be very strict about this. Even with being strict, if you don't live at the premises you may still not be able to control that guests "sneak" people in, but at least you can do your very best to try to prevent this, and make sure that guests know that if they do this, they are in violation of the rules.
Reply Like 1 reply•1 like
Melanie
Melaniea year ago
Hi Deborah, I would love to know how you confirm all guests are accounted for and registered in the preliminary booking? Do you get ids from everyone joining the booking guest? Or take that info at key swap?
Melanie
Melaniea year ago
I am doing a big overhaul on our listing because of this including a rework on our rules and information. I also need to change our listing to accomidate for an extra fee when additional guests arrive. The good news is my family is home during their stay most times so we have direct access and visual confirmation if more people are showing up, unannounced. Now I wonder, how do you confirm the extra guests are accounted for and registered as Deborah mentioned? Do they all have to be on Airbnb? Or do I take IDs before accepting a reservation? I feel like this is a big blind spot on Airbnb and leaves home owners in a bad spot.
Reply Like 2 replies•1 like
Susan
Susana year ago
in the email communication ask for all the names of the parties that will be staying and at check in get identification to account for same. keep all communications regarding guests via email through airbnb in case problems arise and when unaccounted guests are on the premises, email the guests promptly to apprise that they have broken your house rules and are subject to termination of their stay (make that clear in your house rules that additional guests beyond the reservation may result in prompt termination of the reservation)
Fiona
Fionaa year ago
I do much of what Susan is suggesting. The reservation you choose to accept says how many guests there will be. Ask the person who booked to send you the full names and ages of all guests (or whatever info you want to require). Then, when they arrive have everybody old enough to have a school id show id to match the names on the reservation with the people standing in front of you. If there is a discrepancy in the number of people booked and the number of people who show up I wouldn't let them check in until it was resolved. So far it has worked like a charm and I think people are much less likely to try to sneak someone in when you have asked them to provide details about the party...it's a sign you are paying attention.
Tina
Tinaa year ago
I've been hosting for over 3 years and do it through various listings, not just Airbnb so i have a standard agreement form I send to the the confirmed guest requesting certain information: full names and ages of guests, home address and contacts of person responsible for rental. I also require a 150 euro cash security deposit at time of check in which is fully refunded on day of departure once I personally verify that no major damage was done to property and that they are leaving it as it was turned over to them. Aside from listing on the agreement the "general terms and conditions for vacation rental use I also have this clearly stated "Only the guest party set forth above may stay overnight in the property, additional guests must have prior authorization from owner."
It may sound strict but my guests have never complained and have all complied with the rules
If we rent a car or stay in a hotel we have to abide by their terms and conditions, and hotels have staff 24/7. I am hosting a fully furnished and equipped property with no staff looking over it, I live about 30 minutes away, so the guests pretty much have free run of the property as long as they abide by the basic rules. In these 3 years I have never had to charge anyone for damages.
Since the majority of my guests are foreign I do need to register their passport numbers with international services, so that is an additional security measure.
www.airbnb.com/groups/content/content-101370
How to make sure guests are ALL registered?
I am still new but have noticed a mistake I made that I should have thought about before. A guest books the unit for a group and we have less control over the actions of their friends entering our home under that booking. How do you ensure all guests who come in are accounted for and registered? For example, at arrival/key swap a guest of our booking guest drove over our front yard/lawn (seriously!) instead of the driveway and he almost busted our in ground sprinkler system. Excuse from booking guest was, "Oh, well I don't control my friends driving. He did that not me." I am now starting to realize I might need more information on these additional people who join guests. Suggestions?
6 comments
Following
Like
Susan
Susana year ago
Frankly, if you are not residing on the premises, while you might be able to account for all booked-in guests at check in, there's no telling how many others may visit/stay on the premises during the booked reservation. If you allow non-booked guests to visit/stay then you have no recourse for damages done by those that are not on the reservation. Your homeowners' policy would cover damages providing that the insurance company is apprised that you are a Host with airbnb.
Reply Like 1 like
Serafina
Serafinaa year ago
Well, under the terms and conditions, the booking guest assumes responsibility for damages by anyone in his or her party: "As a Guest, you are responsible for leaving the Accommodation in the condition it was in when you arrived. You acknowledge and agree that, as a Guest, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation."
Reply Like 1 reply•2 likes
Susan
Susana year ago
try enforcing that against the security deposit when the guest denies the damages, it must be egregious neglect causing damage to collect and unless there are receipts substantiating value and photos substantiating damage filed promptly, nothing will be paid. and be sure, the guest(s) will deny damages and will fight the claim.
Leah
Leaha year ago
Yes, I agree with Serafina. The registered guest can still be charged for damage his party has done.
Reply Like 1 reply
Susan
Susana year ago
Just try to enforce this, the guest will certainly try to reject the claim
Deborah
Deboraha year ago
To (try to) make sure all guests are accounted for, registered, and paid for in advance, make it very clear with whomever does the booking that they must absolutely provide all info in advance about all guests (full names, ages) and pay for all guests in advance, and that absolutely no one will be allowed on the premises who is not paid for and registered in advance. Put that in a prime spot in your house rules. Try to be very strict about this. Even with being strict, if you don't live at the premises you may still not be able to control that guests "sneak" people in, but at least you can do your very best to try to prevent this, and make sure that guests know that if they do this, they are in violation of the rules.
Reply Like 1 reply•1 like
Melanie
Melaniea year ago
Hi Deborah, I would love to know how you confirm all guests are accounted for and registered in the preliminary booking? Do you get ids from everyone joining the booking guest? Or take that info at key swap?
Melanie
Melaniea year ago
I am doing a big overhaul on our listing because of this including a rework on our rules and information. I also need to change our listing to accomidate for an extra fee when additional guests arrive. The good news is my family is home during their stay most times so we have direct access and visual confirmation if more people are showing up, unannounced. Now I wonder, how do you confirm the extra guests are accounted for and registered as Deborah mentioned? Do they all have to be on Airbnb? Or do I take IDs before accepting a reservation? I feel like this is a big blind spot on Airbnb and leaves home owners in a bad spot.
Reply Like 2 replies•1 like
Susan
Susana year ago
in the email communication ask for all the names of the parties that will be staying and at check in get identification to account for same. keep all communications regarding guests via email through airbnb in case problems arise and when unaccounted guests are on the premises, email the guests promptly to apprise that they have broken your house rules and are subject to termination of their stay (make that clear in your house rules that additional guests beyond the reservation may result in prompt termination of the reservation)
Fiona
Fionaa year ago
I do much of what Susan is suggesting. The reservation you choose to accept says how many guests there will be. Ask the person who booked to send you the full names and ages of all guests (or whatever info you want to require). Then, when they arrive have everybody old enough to have a school id show id to match the names on the reservation with the people standing in front of you. If there is a discrepancy in the number of people booked and the number of people who show up I wouldn't let them check in until it was resolved. So far it has worked like a charm and I think people are much less likely to try to sneak someone in when you have asked them to provide details about the party...it's a sign you are paying attention.
Tina
Tinaa year ago
I've been hosting for over 3 years and do it through various listings, not just Airbnb so i have a standard agreement form I send to the the confirmed guest requesting certain information: full names and ages of guests, home address and contacts of person responsible for rental. I also require a 150 euro cash security deposit at time of check in which is fully refunded on day of departure once I personally verify that no major damage was done to property and that they are leaving it as it was turned over to them. Aside from listing on the agreement the "general terms and conditions for vacation rental use I also have this clearly stated "Only the guest party set forth above may stay overnight in the property, additional guests must have prior authorization from owner."
It may sound strict but my guests have never complained and have all complied with the rules
If we rent a car or stay in a hotel we have to abide by their terms and conditions, and hotels have staff 24/7. I am hosting a fully furnished and equipped property with no staff looking over it, I live about 30 minutes away, so the guests pretty much have free run of the property as long as they abide by the basic rules. In these 3 years I have never had to charge anyone for damages.
Since the majority of my guests are foreign I do need to register their passport numbers with international services, so that is an additional security measure.