Post by High Priestess on May 27, 2016 5:49:06 GMT
Hoang Duy shared on New Hosts Forum Jan 2014
www.airbnb.com/groups/content/content-100587
Keep Passports of my guests?
Hi guys. I am new host on Airbnb. 2 guests will stay in my apartment next month. One question is do i need to keep any papers of them? for example: passport, driver license...Or just make copy of those papers.Thank.
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Andrew
Andrewa year ago
You'll want to check your country's laws for accommodation providers and see what they require you to keep. I'd suggest retaining no more than you're explicitly required to.
By and large, travelers do NOT like being separated from their passports, especially since situations may arise during their visit in which they need to have them on hand. Also, as a new host, you don't yet have the reputation that enables them to trust you with sensitive documents.
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Glenn
Glenna year ago
Generally speaking, making copies of any government-issued IDs or paperwork is a bad idea and [depending on the laws in your country] can open you up to significant privacy regulations concerning the storage of the information. When you make a digital copy of someone else's private information, [in some countries] you can be held liable if the information is lost or stolen. Therefore, [some countries have] strict requirements regarding the safeguarding of that information.
If you feel the need to ask to see identification, you are certainly free to do so. I do not and never have. Some hosts will ask to see ID; most do not. Instead they require all guests to have Verified ID. (Yes there are holes in the Verified ID system, but guests can also present a fake ID to a host, so asking for ID isn't fail safe either.)
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Kat
Kata year ago
When visited Amerstdam...our host took our passports only long enough to record our names and dates of stay and that he had verified looking at our passports...maybe he recorded the number...then he gave back to us...u do not want to be separated from your documents in another country.
Hoang Duy
Hoang Duya year ago
Thank for your help. In my country, at least, i must copy their passport to register my guests for local police. One more question is how can we make sure that guests will compensate if they damage any assets in my apartment after they leave. Do my guests need to sign a paper between they and i to make sure that they will pay money for compensation if they damage any assets in my apartment?
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Nic and Rach
Nic and Racha year ago
If your guests book through Airbnb then you are covered for any legit damage provided by Airbnb call them for more info and you also need to set up a deposit as well for additional security for your listing.
Reply Like 3 replies•1 like Delete
Julie and Eric
Julie and Erica year ago
You are covered by the host guarantee IF you are an eligible host - many hosts do not qualify. Check the Terms of Service for more information.
Glenn
Glenna year ago
Please see my comment below concerning the Host Guarantee.
Nic and Rach
Nic and Racha year ago
Sorry I gave you a wrong advice Hoang Duy, I did not know that Vietnam is NOT part of the 29 eligible countries for Host Guaranty. Thanks J & G
Dane
Danea year ago
Hi in my country it is illegal to hold someone passport or any sort of identification. It punishable by 15 year jail and fine up to RM(phone number hidden). For my guest airbnd verification is good enough...
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Glenn
Glenna year ago
As Julie mentioned, hosts are covered by the Host Guarantee IF the listing is in an eligible country.
Airbnb has a relatively new page for the Host Guarantee which explains what is covered and what is not along with a list of which countries are eligible for the protection. See www.airbnb.com/guarantee for more information.
After reading this page I was quite surprised to see that there are only 29 countries covered by the Host Guarantee. Vietnam is NOT one of them. When you consider Airbnb advertises listing availability in 190+ countries around the world, hosts should be readily aware that the Host Guarantee is only available to 15% of the counties in Airbnb's catalog of listings. That's not great if you ask me.
In Hoang Duy's case Vietnam is NOT an eligible country, so should there be damage in excess of any Security Deposit, the Host Guarantee would NOT provide any protection.
Reply Like 3 replies•2 likes Delete
Julie and Eric
Julie and Erica year ago
Also I believe you must be a host according to the Terms. Many hosts are not (renters hosting without landlord's permission).
Glenn
Glenna year ago
You are absolutely right. In the most previous version of the Terms of Service (May 2012), there was much stronger language that indicated a limitation of liability for listings not owned by the Host. This was revised to be a bit more inclusive to allow for accommodations "legally controlled by" the Host in the Host Guarantee Terms and Conditions. There is also language in the primary Terms of Service document under User Conduct that prohibits listings "that may not be rented or subleased pursuant to the terms and conditions of an agreement with a third party." Interestingly this same section prohibits listings from Hosts "serving in the capacity of a rental agent or listing agent for a third party" and we all know that goes on all the time.
Nic and Rach
Nic and Racha year ago
Awesome info............... Thanks
Glenn
Glenna year ago
Hoang Duy, I wish I knew exactly how to advise you further on this but I do not; however, I will say you absolutely MUST get a written contract of some sort between you and your guests and you MUST have a Security Deposit on your listing.
I would also seek the advice of other hosts in your area and find out what they are doing. How to do this? Do I like did and start a group. That's how the New Hosts Forum came to be and also how I learned most of what I know now. It's from all of you.
If you have any other questions, please feel free to ask. Airbnb's Host Community is full of very smart and helpful people with lots of (usually) good advice. And before you know it, you will have advice of your own.
Good luck!
Glenn
Reply Like 2 likes Delete
Ros Fatihah
Ros Fatihaha year ago
The condo management asks copies of ID to prepare for the
Reply Like Delete
Ros Fatihah
Ros Fatihaha year ago
Guests temporary passes. I usually ask for that in advance but if they are not comfortable with that, I get them at the arrival and show how the passes are done. Sorry for posting twice, typing on phone.
Reply Like Delete
Tanya & Ben
Tanya & Bena year ago
Hi Hoang, i've travelled in Vietnam and know it is a requirement to hand over your passport anywhere you are staying. I'd just make sure it is clear in your listing it is a government requirement and direct them to a website that may have that information. Also, explain it again when someone books with you, so they aren't surprised when they arrive. Assume they haven't read your listing properly when they book.
Reply Like 1 like Delete
Deborah
www.airbnb.com/groups/content/content-100587
Keep Passports of my guests?
Hi guys. I am new host on Airbnb. 2 guests will stay in my apartment next month. One question is do i need to keep any papers of them? for example: passport, driver license...Or just make copy of those papers.Thank.
10 comments
Follow
Like
Delete
Hide
Andrew
Andrewa year ago
You'll want to check your country's laws for accommodation providers and see what they require you to keep. I'd suggest retaining no more than you're explicitly required to.
By and large, travelers do NOT like being separated from their passports, especially since situations may arise during their visit in which they need to have them on hand. Also, as a new host, you don't yet have the reputation that enables them to trust you with sensitive documents.
Reply Like 5 likes Delete
Glenn
Glenna year ago
Generally speaking, making copies of any government-issued IDs or paperwork is a bad idea and [depending on the laws in your country] can open you up to significant privacy regulations concerning the storage of the information. When you make a digital copy of someone else's private information, [in some countries] you can be held liable if the information is lost or stolen. Therefore, [some countries have] strict requirements regarding the safeguarding of that information.
If you feel the need to ask to see identification, you are certainly free to do so. I do not and never have. Some hosts will ask to see ID; most do not. Instead they require all guests to have Verified ID. (Yes there are holes in the Verified ID system, but guests can also present a fake ID to a host, so asking for ID isn't fail safe either.)
Reply Like 1 reply•3 likes Delete
Kat
Kata year ago
When visited Amerstdam...our host took our passports only long enough to record our names and dates of stay and that he had verified looking at our passports...maybe he recorded the number...then he gave back to us...u do not want to be separated from your documents in another country.
Hoang Duy
Hoang Duya year ago
Thank for your help. In my country, at least, i must copy their passport to register my guests for local police. One more question is how can we make sure that guests will compensate if they damage any assets in my apartment after they leave. Do my guests need to sign a paper between they and i to make sure that they will pay money for compensation if they damage any assets in my apartment?
Reply Like Delete
Nic and Rach
Nic and Racha year ago
If your guests book through Airbnb then you are covered for any legit damage provided by Airbnb call them for more info and you also need to set up a deposit as well for additional security for your listing.
Reply Like 3 replies•1 like Delete
Julie and Eric
Julie and Erica year ago
You are covered by the host guarantee IF you are an eligible host - many hosts do not qualify. Check the Terms of Service for more information.
Glenn
Glenna year ago
Please see my comment below concerning the Host Guarantee.
Nic and Rach
Nic and Racha year ago
Sorry I gave you a wrong advice Hoang Duy, I did not know that Vietnam is NOT part of the 29 eligible countries for Host Guaranty. Thanks J & G
Dane
Danea year ago
Hi in my country it is illegal to hold someone passport or any sort of identification. It punishable by 15 year jail and fine up to RM(phone number hidden). For my guest airbnd verification is good enough...
Reply Like Delete
Glenn
Glenna year ago
As Julie mentioned, hosts are covered by the Host Guarantee IF the listing is in an eligible country.
Airbnb has a relatively new page for the Host Guarantee which explains what is covered and what is not along with a list of which countries are eligible for the protection. See www.airbnb.com/guarantee for more information.
After reading this page I was quite surprised to see that there are only 29 countries covered by the Host Guarantee. Vietnam is NOT one of them. When you consider Airbnb advertises listing availability in 190+ countries around the world, hosts should be readily aware that the Host Guarantee is only available to 15% of the counties in Airbnb's catalog of listings. That's not great if you ask me.
In Hoang Duy's case Vietnam is NOT an eligible country, so should there be damage in excess of any Security Deposit, the Host Guarantee would NOT provide any protection.
Reply Like 3 replies•2 likes Delete
Julie and Eric
Julie and Erica year ago
Also I believe you must be a host according to the Terms. Many hosts are not (renters hosting without landlord's permission).
Glenn
Glenna year ago
You are absolutely right. In the most previous version of the Terms of Service (May 2012), there was much stronger language that indicated a limitation of liability for listings not owned by the Host. This was revised to be a bit more inclusive to allow for accommodations "legally controlled by" the Host in the Host Guarantee Terms and Conditions. There is also language in the primary Terms of Service document under User Conduct that prohibits listings "that may not be rented or subleased pursuant to the terms and conditions of an agreement with a third party." Interestingly this same section prohibits listings from Hosts "serving in the capacity of a rental agent or listing agent for a third party" and we all know that goes on all the time.
Nic and Rach
Nic and Racha year ago
Awesome info............... Thanks
Glenn
Glenna year ago
Hoang Duy, I wish I knew exactly how to advise you further on this but I do not; however, I will say you absolutely MUST get a written contract of some sort between you and your guests and you MUST have a Security Deposit on your listing.
I would also seek the advice of other hosts in your area and find out what they are doing. How to do this? Do I like did and start a group. That's how the New Hosts Forum came to be and also how I learned most of what I know now. It's from all of you.
If you have any other questions, please feel free to ask. Airbnb's Host Community is full of very smart and helpful people with lots of (usually) good advice. And before you know it, you will have advice of your own.
Good luck!
Glenn
Reply Like 2 likes Delete
Ros Fatihah
Ros Fatihaha year ago
The condo management asks copies of ID to prepare for the
Reply Like Delete
Ros Fatihah
Ros Fatihaha year ago
Guests temporary passes. I usually ask for that in advance but if they are not comfortable with that, I get them at the arrival and show how the passes are done. Sorry for posting twice, typing on phone.
Reply Like Delete
Tanya & Ben
Tanya & Bena year ago
Hi Hoang, i've travelled in Vietnam and know it is a requirement to hand over your passport anywhere you are staying. I'd just make sure it is clear in your listing it is a government requirement and direct them to a website that may have that information. Also, explain it again when someone books with you, so they aren't surprised when they arrive. Assume they haven't read your listing properly when they book.
Reply Like 1 like Delete
Deborah