Post by High Priestess on Apr 24, 2016 22:12:20 GMT
Guests' reservation request took 17 hours to come through the system....
I just had a strange situation. A guest sent me a message at 10pm last night, saying she had just paid for a booking with me, in room "A". I had had instant book on for that listing, but I had not received any notification of a booking, or of a reservation request (a guest pays in full at the time they make the reservation request, and if it's declined, they are refunded) So I ended up sending her a special offer to stay in a different room (room "B") as that one is a better match for her.
THen just now, 17 hrs after she said she paid for the booking, and after her booking was completed for room B, I finally got a reservation request from her for room A. I can only assume that this was the reservation request she made 17 hrs ago and that it took 17 hrs to go thru the system. It was not only the email that was delayed -- it did not show up on my dashboard until now. Everything was delayed. Not good. But fortunately for the guest everything worked out -- it's just awkward now that I have this 2nd request. If I had not realized it was the same person I could have accepted the 2nd request (same dates, but in room "A") and then we would be in a pickle with her having booked 2 rooms with me.
She actually must have paid twice, because as I understand it, the guest has to pay in full when they make each reservation request.
Some time ago , maybe end 2015, there were a lot of delays, messages and bookings, answering messages gobbled up. I lost a booking that way. But never more than a few hours for me, 17 hours is crazy. But I remember some hosts complaining about dropping in response rate with them missing incoming requests.
I had this happen as well this weekend. The guest attempted to book on Saturday, for Sunday, but was unable to get it through to me in any form so I had no idea about it. Finally came through to me on the same day and all worked out because I happened to be home. Lucky break there for both of us. Once checked in, he told me he was unable to get it done on Saturday for unknown reasons. Seems there was a glitch of some kind this weekend.
Don't know if this is related, but got a guest message last night on my phone (no app). Tried to reply via the message, which has historically worked fine and shows up in the Airbnb message system. This time, got an email failure message. permanent error. as in the Airbnb "express" system was not working...not surprising we see a few glitches given the traffic and constant monkeying with the site by Airbnb...