Post by trafalgar on Apr 3, 2016 18:36:15 GMT
I sent a pre-approval to the guest, 'Amanda', she tried to click to confirm, and it wouldn't work. Two phone calls to CX later, the booking finally goes through. I didn't receive a confirmation of reservation email from Airbnb, but it showed in the message thread as confirmed.
A couple minutes after the booking was confirmed, I discovered I couldn't access the message thread with Amanda (I got 500 error/ice-cream girl). That was two days ago and I still can't access it (yes, have contacted CX, and as a stop gap they gave Amanda my email address so we can communicate).
Next thing I notice is that in the list of Future Transactions, the amount for Amanda's reservation is given in US dollars, when it should be in UK pounds, me being a UK host.
Last oddity, the booking reference, - i.e. the six letters/numbers - are ALL numbers with Amanda's reservation, whereas every reference I've ever seen has always been a mix of numbers and letters.
Has anyone here had a similar experience? I know it's a techy problem but I've never encountered anything like this before (and I'm an experienced host).
A couple minutes after the booking was confirmed, I discovered I couldn't access the message thread with Amanda (I got 500 error/ice-cream girl). That was two days ago and I still can't access it (yes, have contacted CX, and as a stop gap they gave Amanda my email address so we can communicate).
Next thing I notice is that in the list of Future Transactions, the amount for Amanda's reservation is given in US dollars, when it should be in UK pounds, me being a UK host.
Last oddity, the booking reference, - i.e. the six letters/numbers - are ALL numbers with Amanda's reservation, whereas every reference I've ever seen has always been a mix of numbers and letters.
Has anyone here had a similar experience? I know it's a techy problem but I've never encountered anything like this before (and I'm an experienced host).
