|
|
Post by High Priestess on Feb 13, 2016 16:40:02 GMT
I am at a hotel this weekend for a conference, and I wanted to report that I have just seen it in writing here, that this hotel (a Doubletree Hotel, one of the chain in the USA) charges a $175 cleaning fee for removing smoke from a hotel room.
I want to note this because many hosts have wondered what to do when they discover a guests has smoked in a nonsmoking unit. They wonder if they can charge more for cleaning. Sometimes that ask for an extra fee and Airbnb refuses, stating that there is no actual damage. I want hosts to have an argument to present to Airbnb that it is standard policy in more than one big chain hotel, to charge a fee for smoke removal. My understanding is that some other hotels charge $250 for this.
|
|
|
|
Post by salvia on Feb 13, 2016 21:28:20 GMT
I wonder what kind of problems hotels encounter when guest denies responsibility and refuses to pay. Do they proceed by simply cashing on the credit card and hope that the client does not adivse the credit card company to claim money back?
|
|
|
|
Post by High Priestess on Feb 13, 2016 23:11:48 GMT
If I have time, I will try to ask someone at this hotel that very question. It's a good question.
|
|
|
|
Post by sarak on Feb 14, 2016 18:43:53 GMT
Hello ,I stay at a hotel near a famous football club on match nights here in London as part of my ticket
when coming through lobby an elegant expensively dressed Italian man came out of the lift and a massive lady in grey with steely rimmed glasses approached him
My buddy said ooh ooh don't mess with her she is head of security
she accused the gent from lift of smoking in his room for which there is a £250 penalty
He tried to deny but she had been shown his stubs
As he continued to refuse payment he went behind reservations and put it on his bill
Lesson: taught me that all rule breaking should be treated as such
2) when his wife sees the bill he may not have been the one that smoked
I hope I will never as a host allow small infractions that can turn into ghastly ones
This is not a new post just a reply to last post on cleaning after smokers
|
|
|
|
Post by helgaparis on Feb 14, 2016 19:30:07 GMT
Andrew, that's a funny story, you have the furniture set up to avenge you in case of infractions ;-)
I had two chain smokers once, 3 students, two smoked. It took me weeks to get most of the smell out. I took pictures of cigarette buts, cigarettes and crumpled packages under one mattress ! and pictures whilst cleaning the windows, screens and glass frames - after 6 weeks of smoking inside, the white paper turned deep yellow beside the preferred smoking place and lighter yellow elsewhere.
I was quite annoyed, but on the one side, they were nice kids, from three countries, all studying here and financing the apartment and stay with small jobs. I did not really want to fine them - the damage was done and the work would be the same.
On the other side, my allergy switched my nose off after a few hours of cleaning and I thought I had got it all - no, after a few hours the smell was back.
Had I known how hard it was to remove the last remnants of smell, I would probably have charged them. At the end, I had washed every part of wall and ceiling I could reach and every tissue.
But whatever you charge, it will not correspond to the real work - after 3 months of smoking, only painting would be enough.
Deborah, thank you for the reference.
|
|
