Post by High Priestess on Oct 25, 2015 15:36:02 GMT
Irina shared Oct 25 2015
Neighbourhood
Good morning! Its only one month that I am at Airbnb and yesterday my neoghbourhood called me to say that she is tired of people who are coming at 2am at home , speak loud, take shower at 3am.. She is living on 3d fllor, my apartement is on the 4th floor.So she suffering of different rhythms of life.I am so dissappointed and do not know what to do((((
Salvia (salvia)
You have been in quite high demand and made your guests obviously very happy. I understand your frustration! But a good relation to neighbours and their acceptance is vital for hosting and I dont see a good chance to do so if there is problem. But maybe there is a chance to talk to her / them to see if you could have an agreement if you make some changes: e.g. accept less bookings per months, share income to compensate inconvenience, limit check-in times, have stricter house-rules (shower times, shoes off) or similar. Maybe worth a try.
Irina
thank you Salvia! We were talking yesterday with her. She asked to change bed, because its make a lot of noise . put the carpet everywhere. We will do it, but how can I ask people not to make noise at 2am..I can not control it. So maybe to make limit and accept only 2 person ? Or only family with kids.. they are definetely will not come late at home.. So difficult to decide((((
Andrew (andrew)
Irina, I agree that it's important to have good relations with your neighbors, but some requests are more reasonable than others.
The first thing to consider is - are you certain that according to your local laws and housing situation you are permitted to be an Airbnb host? If, for example, you're renting your property and a complaint to your landlord might result in eviction, then complaints from your neighbors would be a much more serious issue.
If, on the other hand, it's perfectly OK for you to be a host, you can try to set a few rules for your guests - for example, that they remain quiet while coming up the stairs to your flat. Realistically, though, since your listing is for an entire flat, such rules are unenforceable. Guests renting the apartment expect to be free to come and go and use the facilities at whatever time they see fit, and you'll find that even couples and families with kids will do things at unexpected hours that might irritate your meddling neighbor. And if sound carries through the building so strongly that loud voices inside the apartment are a problem, then screaming children will also result in complaints.
Irina
Andrew, Thank you very much for so intersting answer.I agree with oyu, I can't ask people to come at home at 11pm .They can do what they need to do. Maybe I will just ask people to respect my neighbourhood and try not to make too much noise after 11pm.. I can be host in my area, but I do not want any war with this lady.
Andrew (andrew)
I occasionally read discussions among people here in Berlin who have grievances with an Airbnb listing in their buildings. Overall I'd say they are most bothered by the constant influx of people just staying in the building for a couple of days. They don't like how there are always new strangers in the hallway, they're annoyed by the constant sound of suitcases and the chatter of foreigners on holiday, and so forth. Basically they feel that holiday apartments damage the residential culture of the building.
When you have neighbors that have grievances like this, I think the easiest way to keep the peace would be to set a minimum stay and stick to longer-term sublets. People staying for 2 weeks or more tend to treat the property more as a home, and their daily routines more closely resemble those of the neighbors. Of course, there are downsides to long bookings - for example, if you have a problematic guest, you're stuck with them for longer. And because they use your facilities more heavily than vacationers, there's more risk of damage and higher consumption of utilities.
Now on the other hand, if this person were my neighbor, she'd have the same complaints regardless of having Airbnb guests. I often work late, come home at 3 AM and take a shower, and I have every right to do so. As far as I'm concerned, people who can't deal with the ordinary noise of people going about their lives should not live in inner-city apartments. But I don't think I would do Airbnb if I had a conflict with neighbors - it would be too much stress, and the resulting problems could also create a bad experience for guests.
nathalie
Irina, i am pro hosting. However guests arriving at 2 am and taking a shower at 3 am is definitly the best manner to be rejected by your neibours.
Maybe a better selection of your guests is the best thing to do.
Agree with the others. A good relation with your neigbour is the key if you want to continue to rent.
How you can ask people not to make noise?
1/ you can ask them with the pre approving message.
2/ you can remind them when arriving.
3/ you can write in the review that neigbours complain because they made noise at 2am.
Believe me , a review like that is a good cold shower.
And their requests are very normal.
PS : i did not unferstand for the bed. Your neibour says the bed is noisy?
Deborah (High Priestess)
Andrew has said most of the things I would have said in response. I would add as well, that if I were a renter in an apartment building, and people upstairs were making so much noise that I was regularly awakened at late night/early morning hours like 2am, I would be upset, regardless whether these were Airbnb guests or long term renters. I would ask the neighbors to be quieter. I think neighbors owe this to each other when one can hear sounds between apartments, and others in the building need to sleep, so that has to be respected.
Your guests can come home late, but talking late at night or being very active in such a way that wakes others, is something you should make very clear is not acceptable for guests to do. If you dont' live there yourself this will be hard to control, but I think you have to try to control it to be best of your ability. You have a responsibility to your neighbors to not regularly cause disturbances for them.
Neighbourhood
Good morning! Its only one month that I am at Airbnb and yesterday my neoghbourhood called me to say that she is tired of people who are coming at 2am at home , speak loud, take shower at 3am.. She is living on 3d fllor, my apartement is on the 4th floor.So she suffering of different rhythms of life.I am so dissappointed and do not know what to do((((
Salvia (salvia)
You have been in quite high demand and made your guests obviously very happy. I understand your frustration! But a good relation to neighbours and their acceptance is vital for hosting and I dont see a good chance to do so if there is problem. But maybe there is a chance to talk to her / them to see if you could have an agreement if you make some changes: e.g. accept less bookings per months, share income to compensate inconvenience, limit check-in times, have stricter house-rules (shower times, shoes off) or similar. Maybe worth a try.
Irina
thank you Salvia! We were talking yesterday with her. She asked to change bed, because its make a lot of noise . put the carpet everywhere. We will do it, but how can I ask people not to make noise at 2am..I can not control it. So maybe to make limit and accept only 2 person ? Or only family with kids.. they are definetely will not come late at home.. So difficult to decide((((
Andrew (andrew)
Irina, I agree that it's important to have good relations with your neighbors, but some requests are more reasonable than others.
The first thing to consider is - are you certain that according to your local laws and housing situation you are permitted to be an Airbnb host? If, for example, you're renting your property and a complaint to your landlord might result in eviction, then complaints from your neighbors would be a much more serious issue.
If, on the other hand, it's perfectly OK for you to be a host, you can try to set a few rules for your guests - for example, that they remain quiet while coming up the stairs to your flat. Realistically, though, since your listing is for an entire flat, such rules are unenforceable. Guests renting the apartment expect to be free to come and go and use the facilities at whatever time they see fit, and you'll find that even couples and families with kids will do things at unexpected hours that might irritate your meddling neighbor. And if sound carries through the building so strongly that loud voices inside the apartment are a problem, then screaming children will also result in complaints.
Irina
Andrew, Thank you very much for so intersting answer.I agree with oyu, I can't ask people to come at home at 11pm .They can do what they need to do. Maybe I will just ask people to respect my neighbourhood and try not to make too much noise after 11pm.. I can be host in my area, but I do not want any war with this lady.
Andrew (andrew)
I occasionally read discussions among people here in Berlin who have grievances with an Airbnb listing in their buildings. Overall I'd say they are most bothered by the constant influx of people just staying in the building for a couple of days. They don't like how there are always new strangers in the hallway, they're annoyed by the constant sound of suitcases and the chatter of foreigners on holiday, and so forth. Basically they feel that holiday apartments damage the residential culture of the building.
When you have neighbors that have grievances like this, I think the easiest way to keep the peace would be to set a minimum stay and stick to longer-term sublets. People staying for 2 weeks or more tend to treat the property more as a home, and their daily routines more closely resemble those of the neighbors. Of course, there are downsides to long bookings - for example, if you have a problematic guest, you're stuck with them for longer. And because they use your facilities more heavily than vacationers, there's more risk of damage and higher consumption of utilities.
Now on the other hand, if this person were my neighbor, she'd have the same complaints regardless of having Airbnb guests. I often work late, come home at 3 AM and take a shower, and I have every right to do so. As far as I'm concerned, people who can't deal with the ordinary noise of people going about their lives should not live in inner-city apartments. But I don't think I would do Airbnb if I had a conflict with neighbors - it would be too much stress, and the resulting problems could also create a bad experience for guests.
nathalie
Irina, i am pro hosting. However guests arriving at 2 am and taking a shower at 3 am is definitly the best manner to be rejected by your neibours.
Maybe a better selection of your guests is the best thing to do.
Agree with the others. A good relation with your neigbour is the key if you want to continue to rent.
How you can ask people not to make noise?
1/ you can ask them with the pre approving message.
2/ you can remind them when arriving.
3/ you can write in the review that neigbours complain because they made noise at 2am.
Believe me , a review like that is a good cold shower.
And their requests are very normal.
PS : i did not unferstand for the bed. Your neibour says the bed is noisy?
Deborah (High Priestess)
Andrew has said most of the things I would have said in response. I would add as well, that if I were a renter in an apartment building, and people upstairs were making so much noise that I was regularly awakened at late night/early morning hours like 2am, I would be upset, regardless whether these were Airbnb guests or long term renters. I would ask the neighbors to be quieter. I think neighbors owe this to each other when one can hear sounds between apartments, and others in the building need to sleep, so that has to be respected.
Your guests can come home late, but talking late at night or being very active in such a way that wakes others, is something you should make very clear is not acceptable for guests to do. If you dont' live there yourself this will be hard to control, but I think you have to try to control it to be best of your ability. You have a responsibility to your neighbors to not regularly cause disturbances for them.
