Post by High Priestess on Oct 14, 2015 16:26:41 GMT
Kim shared Oct 14 2015
Instant book guest with bad review
Help! I just sent a message to the host that left a bad (but didn't want to put the details) review for a guest. He just instant booked with me. I know that is a risk of instant book, but what do I do? I don't want to loose super host and cancel but her review was unpleasent three days....scary!
Cynthia
Eeek! I would just make your house rules and expectations clear to the guest from the very beginning and make sure to enforce those rules. Hopefully the previous host can give some insight into what made this guest so bad and you can try to counteract those from the start. Also, there is an option in your IB setting to only allow guests with previous positive reviews/green thumbs up from previous host(s) to book via IB. I would change your settings quickly if you decide to keep IB on.
Fleur (fleur)
I thought that you can only accept guests with positive reviews on instabook? I'd get in contact with airbnb and ask them to cancel as if the woman recieved a thumbs down then she shouldn't be allowed to instabook??
Queenie & Ted (queenie&ted)
The actual wording on IB options are 1/anyone in the community or 2/Only guests recommended by other hosts. I think the actual use of "recommended" is "reviewed". We have no proof that guests have to have a certain star rating or thumbs up.
I find the 2nd option so useless that I chose option 1. I rather risk brand new airbnbers than risk that a 'reviewed' guest is a horror. Either option is a leap of faith and I think new hosts or those who aren't strong in their hosting convictions are better served to keep IB turned off. Whatever 'bump' we allegedly get for having it on is not worth being uncomfortable in your own home (assuming you are a live-in host).
Susan
Airbnb keeps changing the wording on the IB options but the "positive" review was not positive, as a normal person would expect, but just "reviewed" - it could be scathing or glowing, same difference. Maybe they've refined it again to be "thumbs up" required but if so, it's pretty recent.
Note that Airbnb has a new policy for hosts using IB that allows three no penalty cancellations to hosts per annum....check with CX to see if that can work for you if you really don't want this person in your home based on a prior hosts review.
Evelyn
Like Susan started double check with Customer Service because I haven't received the email giving me the option of canceling IB guests without penalties.
Raymond & Elaine (elaine)
Evelyn its not neccessarily in an email, it's one of those changes to policy which is not announced but picked up and circulated by hosts on the forums.
Evelyn
Me and my friend got the same email about changes on IB. His email stated the cancellation option mine didn't. Just totally omitted from my email
Juliet and Ed
Kim, just in case this helps, I hosted someone last summer who had a somewhat bad review from a previous host. The previous host had said this couple was "noisy" and "messy". When I emailed the host, she elaborated that the guests spilled something on the floor and did not clean it up. So I was a little concerned about hosting them. They turned out to be delightful people, not noisy, and not messy! So you just never know.
Clare
How do you contact other hosts? How do you get their email? Would love to know!
Kim
Thank you all. I heard back from the other host, they showed up with 6 people but only booked for 4, and a dog. Then the room was extra dirty when they left. Well they only booked for 2 at my place. And no mention of a dog. It is in my house rules no pets and no visitors.
Andrew (andrew)
This is a bad sign for the quality of guest you're going to get. However, as an in-home host, you'll have direct oversight over the amount of people (and other animals) who show up. Be prepared to turn them away if there are any discrepancies, but this kind of issue is more common with Entire House hosts.
This thread is a good illustration of why it's so important for reviews of problematic guests to have specific details in them!
Judy
And let her know you have read the reviews...... should put her on best behaviour
Instant book guest with bad review
Help! I just sent a message to the host that left a bad (but didn't want to put the details) review for a guest. He just instant booked with me. I know that is a risk of instant book, but what do I do? I don't want to loose super host and cancel but her review was unpleasent three days....scary!
Cynthia
Eeek! I would just make your house rules and expectations clear to the guest from the very beginning and make sure to enforce those rules. Hopefully the previous host can give some insight into what made this guest so bad and you can try to counteract those from the start. Also, there is an option in your IB setting to only allow guests with previous positive reviews/green thumbs up from previous host(s) to book via IB. I would change your settings quickly if you decide to keep IB on.
Fleur (fleur)
I thought that you can only accept guests with positive reviews on instabook? I'd get in contact with airbnb and ask them to cancel as if the woman recieved a thumbs down then she shouldn't be allowed to instabook??
Queenie & Ted (queenie&ted)
The actual wording on IB options are 1/anyone in the community or 2/Only guests recommended by other hosts. I think the actual use of "recommended" is "reviewed". We have no proof that guests have to have a certain star rating or thumbs up.
I find the 2nd option so useless that I chose option 1. I rather risk brand new airbnbers than risk that a 'reviewed' guest is a horror. Either option is a leap of faith and I think new hosts or those who aren't strong in their hosting convictions are better served to keep IB turned off. Whatever 'bump' we allegedly get for having it on is not worth being uncomfortable in your own home (assuming you are a live-in host).
Susan
Airbnb keeps changing the wording on the IB options but the "positive" review was not positive, as a normal person would expect, but just "reviewed" - it could be scathing or glowing, same difference. Maybe they've refined it again to be "thumbs up" required but if so, it's pretty recent.
Note that Airbnb has a new policy for hosts using IB that allows three no penalty cancellations to hosts per annum....check with CX to see if that can work for you if you really don't want this person in your home based on a prior hosts review.
Evelyn
Like Susan started double check with Customer Service because I haven't received the email giving me the option of canceling IB guests without penalties.
Raymond & Elaine (elaine)
Evelyn its not neccessarily in an email, it's one of those changes to policy which is not announced but picked up and circulated by hosts on the forums.
Evelyn
Me and my friend got the same email about changes on IB. His email stated the cancellation option mine didn't. Just totally omitted from my email
Juliet and Ed
Kim, just in case this helps, I hosted someone last summer who had a somewhat bad review from a previous host. The previous host had said this couple was "noisy" and "messy". When I emailed the host, she elaborated that the guests spilled something on the floor and did not clean it up. So I was a little concerned about hosting them. They turned out to be delightful people, not noisy, and not messy! So you just never know.
Clare
How do you contact other hosts? How do you get their email? Would love to know!
Kim
Thank you all. I heard back from the other host, they showed up with 6 people but only booked for 4, and a dog. Then the room was extra dirty when they left. Well they only booked for 2 at my place. And no mention of a dog. It is in my house rules no pets and no visitors.
Andrew (andrew)
This is a bad sign for the quality of guest you're going to get. However, as an in-home host, you'll have direct oversight over the amount of people (and other animals) who show up. Be prepared to turn them away if there are any discrepancies, but this kind of issue is more common with Entire House hosts.
This thread is a good illustration of why it's so important for reviews of problematic guests to have specific details in them!
Judy
And let her know you have read the reviews...... should put her on best behaviour