Third party bookings

According to hitting the regular HELP button, CS case manager Mia is wrong (the wording is the same it's always been):


Can I book on behalf of a friend or family member?



Transparency and trust are vital to the Airbnb experience. People rely on information in Airbnb profiles, reviews, and other verifications when deciding whether to host or stay with someone.



We require Airbnb reservations booked for personal travel to be booked by the person who's going to stay at the listing.



Instead of making a reservation for someone else, consider referring them to Airbnb. You can refer them to Airbnb directly from your dashboard by clicking the Invite Friends button. When a referred friend or family member successfully completes a qualifying reservation, you’ll earn travel credit.



For business trips, Airbnb allows designated bookers at companies enrolled in Airbnb for Business to book trips on behalf of others. If you book travel for a company, read more.

I wish they could get their stuff straight and keep us informed of what truly is, or is not.

Cripes, I'll probably have to live to 150 for this wish to come true.

Update:

Phoned airbnb once again.  New CS rep stated Mya, Mia, whoever WAS INCORRECT, she'd reach out to the guest, to help them, as well as inform Mya/Mia of correct policies.

Of course I refused to offer any refund if reservations are made without guests reading the rules of the site.

Her response was she would contact her supervisor to see if it could be cancelled without the guest forfeiting their reservation $.

Whatever.

Yeehaw!! I did receive an email from airbnb:

"Hello Rhonda



Krisangela here. I have contacted your Guest and canceled your reservation. If you have any other questions or concerns, please reply to this email to reach me directly, or call (855) 424-7262
.


happy to help,



Krisangela"

Payout is to be the same due to Strict Cancellation policy.

But, I do know they have to cancel first in order for who is really going to stay book.
That's OK with me if they do.

I'm just doing my best to follow what we all agreed to in this 'partnership', and attempting to save myself from getting burnt for accepting bookings which I shouldn't have.

Somehow, in my silly mind, I thought this whole adventure would be much easier, and flow easier than it does.

Just like you and your dumbass Craigslist questions (which I used to receive when I was renting my apartment long term) re-asking for 'special favors' outside of what is clearly listed in the offer.

Thanks for letting me vent, my original idea was to go with the first answer airbnb gave me, but my gut wouldn't let up with the "Hell NO".

The second rep did thank me for taking the additional time to clarify for myself what was indeed a wrong answer.

With much aloha,
Rhonda