Post by High Priestess on Jan 1, 2017 15:59:50 GMT
A Minneapolis host trussied up her condo in preparation for her first ever Airbnb guests....but unbeknownst to her, a party of 60 people descended upon her place and wrecked it. Like so many others who've had their home trashed by Airbnb guests, she has found it difficult to get appropriate help from Airbnb's Host Guarantee in a timely way.
www.12news.com/news/nation-now/minneapolis-woman-says-airbnb-renters-trashed-her-apartment/380809052
Airbnb, why do you give the run-around to hosts trying to get compensated for guest damages?
www.12news.com/news/nation-now/minneapolis-woman-says-airbnb-renters-trashed-her-apartment/380809052
Airbnb boasts a $1 million insurance protection program for people who rent out their units on the site. Harnell figured with documentation that included pictures, video, original receipts and a police report she would have no trouble collecting the damages.
Instead, two months later, she’s received nothing. “It's been silence and lack of response as far as this claim goes,” she said.
Harnell showed the lengthy email chain with Airbnb. She’s been assigned to various departments with different agents handling her claim. Each time, she says it’s like starting from scratch.
Instead, two months later, she’s received nothing. “It's been silence and lack of response as far as this claim goes,” she said.
Harnell showed the lengthy email chain with Airbnb. She’s been assigned to various departments with different agents handling her claim. Each time, she says it’s like starting from scratch.
Airbnb, why do you give the run-around to hosts trying to get compensated for guest damages?
