Post by Maria Lurdes (Milu) on Nov 4, 2016 12:24:54 GMT
We've gone around this loop before, but I thought it had died and was buried. Not so! This morning I had an inquiry for my house that sleeps 8. This is the first time that I've had an inquiry with the guest count broken out to "5 adults, 2 children, 1 infant". The dollar value wasn't correct and the reason it wasn't correct is that it was only charging 7 guests and not 8.
I replied to the inquiry with a special offer for the corrected amount, and let the guest know that for some reason (I knew the reason) the reservation cost was not calculated correctly by the system. I'd be happy to welcome them if they wished to accept the special offer. No talk about infants or anything else. Basically - pay for all guests or go somewhere else.
The very first rule of my house rules is that all guests, including children, toddlers and infants are considered guests and must be included in the guest count. Now I have to go back and change it to something like "your infants are not staying free".
So we're back to infants not being considered paying guests at the hosts determination. Sigh.
I replied to the inquiry with a special offer for the corrected amount, and let the guest know that for some reason (I knew the reason) the reservation cost was not calculated correctly by the system. I'd be happy to welcome them if they wished to accept the special offer. No talk about infants or anything else. Basically - pay for all guests or go somewhere else.
The very first rule of my house rules is that all guests, including children, toddlers and infants are considered guests and must be included in the guest count. Now I have to go back and change it to something like "your infants are not staying free".
So we're back to infants not being considered paying guests at the hosts determination. Sigh.
