Post by High Priestess on Sept 27, 2015 4:17:38 GMT
Tim shared:
Receiving spam through your booking enquiries? Super host status removed?
Curious if anyone else is getting spam through their booking enquiries? I received one from a SF real estate management company and I chose to ignore the message.
Because I didn't respond, according to one service representative, my superhost status was removed from my listing. I have scores between 95% and 100% with a 1 hour response rate. I am still listed as a superhost but just not on my listing.
Has this happened to anyone else? Peter was confounded as well.
I called Airbnb at the Portland and Tampa call centers and received a response that Airbnb is in the process of fixing this problem. Apparently, many hosts (have met superhost requirements) have had their badges removed. Airbnb needs to manually fix this and it will take several weeks. They were not able to tell me how long it would take.
It is unfortunate that a spammer has caused this damage and costs. Airbnb needs to pay its employeees to manually fix the problem and superhosts reputations have suffered as well.
I would advise all superhosts to check their status on their listings.
D:
Despite maintaining SH metrics for this past period, I also have lost my SH designation.
I've written to CX about this (since it was not reinstated > the April 10 date the posted as when evaluation would be complete) and got this note back.
"Emilee F, Apr 10, 16:31:
Hi D,
Thank you for writing in, I understand how important it is to have the Superhost status that you worked so hard for. We're currently conducting a manual review of hosts in San Francisco and it is taking more time.
We will be notifying you by email once the review of your market has been completed. Thank you for your interest in the program and your dedication to your guests.
Best wishes,
Emilee F"
I am hopeful that this is merely just a resource constraint and can be taken at face. However, due to the covert and non-collaborative means for which airbnb typically operates, I fear that there will be yet another surreptitious policy enacted affecting SH status for those of us in SF.
Tim:
Upon further inspection, I discovered the spam came from a hotel offering luggage services and not a real estate management company after all.
I just realized that airbnb has a feature to report spam. Good news and information to know. Still it is upsetting to know that this hotel might be responsible for the superhost status.
NP:
Hi, yes my "Superhost" status was also removed. Despite my statistics, response rate, reviews, etc. I was only a Superhost for some months, I didn't really see the difference in the way my status affected my business. I.E. "priority in any way". Either way, I don't like feeling "controlled" by some rental platform. After all, I own this house. Not Airbnb...
Keith:
When people make fake bookings to advertise to me I read them the riot act. I explain that I take booking requests seriously and try to be responsive to guests and they took advantage of my attentiveness to spam me. That this is an inappropriate way to attract business and it has had the opposite effect... not only will I not use their services but I will ask anyone I know not to do business with them. I then suggest they find other ways to find prospects like going to host meetups and getting personal with people.
Receiving spam through your booking enquiries? Super host status removed?
Curious if anyone else is getting spam through their booking enquiries? I received one from a SF real estate management company and I chose to ignore the message.
Because I didn't respond, according to one service representative, my superhost status was removed from my listing. I have scores between 95% and 100% with a 1 hour response rate. I am still listed as a superhost but just not on my listing.
Has this happened to anyone else? Peter was confounded as well.
I called Airbnb at the Portland and Tampa call centers and received a response that Airbnb is in the process of fixing this problem. Apparently, many hosts (have met superhost requirements) have had their badges removed. Airbnb needs to manually fix this and it will take several weeks. They were not able to tell me how long it would take.
It is unfortunate that a spammer has caused this damage and costs. Airbnb needs to pay its employeees to manually fix the problem and superhosts reputations have suffered as well.
I would advise all superhosts to check their status on their listings.
D:
Despite maintaining SH metrics for this past period, I also have lost my SH designation.
I've written to CX about this (since it was not reinstated > the April 10 date the posted as when evaluation would be complete) and got this note back.
"Emilee F, Apr 10, 16:31:
Hi D,
Thank you for writing in, I understand how important it is to have the Superhost status that you worked so hard for. We're currently conducting a manual review of hosts in San Francisco and it is taking more time.
We will be notifying you by email once the review of your market has been completed. Thank you for your interest in the program and your dedication to your guests.
Best wishes,
Emilee F"
I am hopeful that this is merely just a resource constraint and can be taken at face. However, due to the covert and non-collaborative means for which airbnb typically operates, I fear that there will be yet another surreptitious policy enacted affecting SH status for those of us in SF.
Tim:
Upon further inspection, I discovered the spam came from a hotel offering luggage services and not a real estate management company after all.
I just realized that airbnb has a feature to report spam. Good news and information to know. Still it is upsetting to know that this hotel might be responsible for the superhost status.
NP:
Hi, yes my "Superhost" status was also removed. Despite my statistics, response rate, reviews, etc. I was only a Superhost for some months, I didn't really see the difference in the way my status affected my business. I.E. "priority in any way". Either way, I don't like feeling "controlled" by some rental platform. After all, I own this house. Not Airbnb...
Keith:
When people make fake bookings to advertise to me I read them the riot act. I explain that I take booking requests seriously and try to be responsive to guests and they took advantage of my attentiveness to spam me. That this is an inappropriate way to attract business and it has had the opposite effect... not only will I not use their services but I will ask anyone I know not to do business with them. I then suggest they find other ways to find prospects like going to host meetups and getting personal with people.
