Post by High Priestess on May 27, 2016 23:24:01 GMT
Nina shared in Hosting 911 in Feb 2014
www.airbnb.com/groups/content/content-90638
House Was Robbed...
I was really suspicious of the guest, 1 person in a 5 bedroom house it just seemed odd. Also I could never reach them on the registered number. They called me on a different number. Called the number back and the lady said that she had loaned her phone to someone else.
I will keep you all posted on the details. I will go and file a police report later today. They even took my brand new shower heads and towels.
Funny I was supposed to be interviewed by the L.A. Weekly next week. Great Timing.
35 comments•1 like
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Gillian
Fleur, Dan and kids
Fleur, Dan and kids2 years ago
Oh Nina so sorry for you! You are such a great advocate for Airbnb too!
Reply Like
Nina
Nina2 years ago
Yes... I am.
Reply Like
Fleur, Dan and kids
Fleur, Dan and kids2 years ago
Going to be an interesting test of the host guarantee! At least you are a strong enough person to get through this.
Reply Like
John
John2 years ago
So sorry to hear. You can never be too careful. Hope they are caught etc.
Reply Like
Bekah and Brian
Bekah and Brian2 years ago
This completely sucks.
Reply Like
Leah
Leah2 years ago
Sorry this happened. Hope there is some resolution with airbnb. Did they look up the guest's ID for you to give police?
Reply Like 1 reply•3 likes
Lula and Larry
Lula and Larry2 years ago
Very important point.
Lula and Larry
Lula and Larry2 years ago
So sorry to read this, Nina! Best wishes.
Reply Like
Penny
Penny2 years ago
I hope they get caught, did you check their ID when they arrived. I advise in my profile I do and reinterate it in correspondence.
Reply Like 3 replies•1 like
Nina
Nina2 years ago
I've been pretty easy on this. I am adding the rules, ID, emails, and phone number verified by me personally at the time of arrival!!! After all, "you know my name, address and phone number, so should I."
Susan
Susan2 years ago
Exactly, Nina. That's what I think too - that the guest needs to be as transparent as the host, otherwise we are too vulnerable. Even the Motel 6 on the freeway asks for a guest's drivers license and a credit card. We should too
Penny
Penny2 years ago
I also point out AirBnBs somewhat new privacy policy as they enter they building an my apartment that we have to advise of filming. As they enter there are operational video cameras right outside my apartment and the hallway for YOUR safety and MY security. I live in an apartment complex, right in the middle of what's known as Melbournes legal district. I inform them of how safe the area is... A Queens Council lawyer down the hallway, a defence solicitor (attorney) John next door and two police officers above upstairs. I mention this of course you n my orientation to alert them to how safe things are! Then once they drop their bags and before I start with the inside orientation I ask to view their ID. I did couch surfing for 6 years before AirBnB so I'm a big believer in trust but also in safety first. Not a single guest has objected. If they did I would say, this is what I need to feel comfortable and safe.
Andrew
Andrew2 years ago
Very sorry to hear this has happened! Please keep us up to date regarding how Airbnb handles the matter. We get very few stories about successful uses of the Host Guarantee here, and your situation certainly applies - I'm quite curious about how much they cooperate with police and how fast they are to compensate you. In the meantime, of course you'll want to do an exhaustively thorough search for all missing items, and please change your locks immediately - no way to know whether the thief copied your key!
Here's hoping they are successfully apprehended and you get things back to normal soon.
Reply Like 1 reply•4 likes
Nina
Nina2 years ago
Yes, I will keep you posted with the details that follow. I am in a process of scanning the receipts which I kept, itemize everything and send to airbnb. Waiting for a detective to contact me tomorrow, finally! So far things are moving with a snail speed when it comes to police and airbnb.
Julie and Eric
Julie and Eric2 years ago
So sorry to hear this Nina. Hoping for a swift resolution and for you to be made whole. Interested to find out how well verified this guest was apart from the phone number that they did not answer. You've had such good luck until this point! This sucks.
Reply Like 1 like
Jane-Marie
Jane-Marie2 years ago
I concur that it would be helpful to all of us if you could keep us posted on how AirBnB handles this. I know this is terribly stressful for you and I am so very sorry. Hugs across the miles.
Reply Like
Santa Fe International Hostel
Santa Fe International Hostel2 years ago
More importantly ... Please let we here, know how your primary, insurer addresses the claim ...
Reply Like
Brenton and Lauren
Brenton and Lauren2 years ago
So sorry to hear this, Nina. Let us know how it plays out.
Reply Like
Deb
Deb2 years ago
Yikes! What happened? What did they take? Like everyone else I am very curious for more details. This is the worst fear for all of us with stand alone rentals!
Reply Like 1 like
Sheryl
Sheryl 2 years ago
So sorry, Nina, for your loss. Not such of your things but your sense of security. Hope this matter is resolved fairly for you and that you feel better soon.
Reply Like
Sheryl
Sheryl 2 years ago
Not "just" of your things . . .
Reply Like
Susan
Susan2 years ago
This is such a disappointing thing to hear! I had always hoped the credit card & verified ID & a photo would keep people like that away from airbnb. Hang in there!
Reply Like 1 like
Salvia
Salvia2 years ago
Dreadful experience! I send you all
my sympathy and empathy, Nina! I hope that you will get compensation for your material loss and that you will regain your Peace of mind.
Reply Like
Susan
Susan2 years ago
I, somehow, am not surprised about this, this type of situation was bound to happen, it was a matter of not "if" but "when" and sadly, you've been the one to get "hit".... keep us posted on how airbnb is helping you with this...
Reply Like
Nina
Nina2 years ago
They want receipts on everything. So We've been Scrambling to dig up all the receipts. Luckily we had most of our receipts for tax purposes, but some things we bought on Craigslist so we don't have receipts for. Police were not really much help so far. I'll keep you all posted. We've had 2 guests check in since then, but we reported the robbery before they checked in. If we would not have called in and reported the claim, we might have missed our right to file a damage deposit claim. I still don't know if we are out of the woods yet. Since we allowed the thiefs in the crime was filed as a Grand Theft, not a Burglary. Anything under $940 is considered petty theft.
Reply Like 3 replies•1 like
Brenton and Lauren
Brenton and Lauren2 years ago
Wow, most of the most valuable things in our house do not have receipts. Please let us know if Airbnb reimburses you for items that don't have receipts. We are superhosts and that would put a serious ding in our confidence hosting since a million dollar insurance policy that you can't use is worth nothing.
Julie and Eric
Julie and Eric2 years ago
It would probably be important to take an inventory of the items and list as much detail about them as possible. I have photos of all my belongings but have been slack about details (make, model, etc.). I can find receipts for a lot of things I buy online in my email.
Julie and Eric
Julie and Eric2 years ago
PS - I don't put much stock in something that sounds too good to be true. I'd really like to hear stories (other than the ones that made it to bad press and forced Airbnb's hand) of successful claims against the Host Guarantee.
Nina
Nina2 years ago
1 more recommendation I have to hosts, is change out your locks regularly or go digital locks which can be changed after each guest. Guest's can make copies of your keys, and come back later and rob you blind. These thiefs stole the keys also. So I'm changing out all locks. If I had digital, I could just Chang the Code.
Reply Like 1 reply
Javier and Kym
Javier and Kym2 years ago
I've got a Kwickset rekey door lock. It works for me because all of those digital locks have such poor ratings and don't seem to last very long. I also have a large collection of assorted house keys so I can change front door keys right after a guests leaves and never worry that someone could have made a copy. It won't do them any good.
John
John2 years ago
I have 3 locks: 1 Digital, 1 Obscure Yale style (but it's not a Yale) and 1 Chubb deadlock.
Guests are never given the deadlock key, so anyone copying the Yale type key ( assuming they find the one locksmith in the whole of Dublin who holds the blanks for the obscure Yale type lock), they can still never get back in. I feel totally confident and secure in this simple arrangement.
Reply Like
Nina
Nina2 years ago
I did say earlier that "So far things are moving with a snail speed when it comes to police and airbnb."
However, I and two of my friends have been our own detectives and if we had the right to do certain things we'd have a closure by now, I think. I will tell more about this later. Now, only one thing, as a result of our own action we provoked for this to happen: yesterday morning I received a call from a police officer who told me that he had the keys from my house. My jaw dropped and needless to say, I can't wait to meet him tomorrow. Today was a Holiday, so nothing happens, odd.
At least one thing is for sure, now nobody can say or even suspect that I made up this story : )
Will keep you posted.
Reply Like
John
John2 years ago
Ha - so the police have your keys..... now you know who did it!
Reply Like
Nina
Nina2 years ago
We are installing security cameras very soon. I advise all of you to do the same, too. It's a better investment than any improvement you've been planning to do on your listed property. I would put it in the living room and in front of the house. This way you know how many people actually stay verses the people booked and what is coming in and out of the house. If We had it installed we would have seen the faces of the thieves and would have seen them carrying out the TV AC's etc...
I met with the investigating officer, he has an informant.
There is a group of players who do just that, book houses, from Redondo to LA and around, go in and steel. They use stolen cards and ID's.
Meeting the guests in person is important when possible and definitely installing security cameras.
Ones this is taken care of we can go on with taking care of the regular business.
Will keep you posted.
WATCH THIS: www.yahoo.com/travel/hotel-maid-seen-messing-with-guests-laptop-and(phone number hidden).html?hp=1
Reply Like 2 replies•1 like
Julie and Eric
Julie and Eric2 years ago
I would choose to not stay in a house with surveillance inside the living space. Are you planning to add this information to your listing? I believe Airbnb requires it explicitly. Also – can you provide a bit.ly link?
Susan
Susan2 years ago
this scenario is SO EASY to do again and again and again. airbnb probably has no fraud protection program in effect to effectively weed out fraudulent identities. the offline ID verification won't do for that if the identities and documents are stolen but are real. all those who rent out accommodations who are not onsite to meet/greet/supervise are subject to this type of situation, surveillance cameras or not. so much for the "trusting sharing economy"
it's more like mi casa es su casa whilel you're carting out my possessions out the front door...
Brenton and Lauren
Brenton and Lauren2 years ago
I agree, that seems like a violation of privacy unless it's explicitly stated on your listing and then again, maybe as a sign in the living room which reminds people their actions are being recorded. I understand your rationale, especially after all you've been through, but most of your guests will be innocent people who are booking a vacation spot...
Reply Like
Nina
Nina2 years ago
Excuse my English outside leading to the Living room. No inside the actual living room.
Reply Like
Nina
Nina2 years ago
You are both right. When we install it it will be at the entrance and it will be on my listing as well, letting the guests know. Again, the purpose is to prevent not to spy really. I have a life myself and am not interested to follow every move of a guest.
Reply Like 3 replies
Susan
Susan2 years ago
forget installing the camera(s), just state it in your listing... potential thieves won't know if there are/are not cameras in place, stating it in the listing is enough of a deterrant. I'd recommend also adding "the premises are patrolled by protective Dobermans and handlers trained to attack should anything untoward occur" THAT should work (just kidding)
Deb
Deb2 years ago
Check out Samsung SmartCam. I set one up in my store last week, very simple process. Lots of great features. Great quality images that you can see live on your iPhone or iPad.
Maggie
Maggie2 years ago
I will check that out Deb - may be a good solution in my beach house where I can't see how many actually stay compared to how many pay. Nina my sympathy to you for all you are going through and thanks for taking time to share here for the benefit of the rest of us.
Nina
Nina2 years ago
LOL, nice, sure : )
Reply Like
Susan
Susan2 years ago
I was a guest at an airbnb in Calgary where the host had a camera set up with a view of the entry and kitchen. He pointed it out to me and said that he had it since many people had had his house key and he wanted to keep an eye on the place when he was out of town. He said I could unplug it while I was there, but plug it back in when I left and leave the house key in camera view, which I did. It was ok, not creepy or anything. Still, I won't stay there again. as a guest
Reply Like 1 reply•1 like
Nina
Ninaa year ago
I have 5 Cameras outside now, no Cameras inside, that's creepy.
Susan
Susan2 years ago
since the idea of cameras made me wonder if there were other cameras around... Probably not, but still. It is a dilemma - the balance between security and privacy!
Reply Like 1 reply•1 like
Nina
Ninaa year ago
I have Cameras now. I did not have them before.
Maya
Maya2 years ago
I'm so sorry this happened....I love your listings and you're an Awesome!!!! Host! Best wishes & hope it all works out!
Reply Like 1 reply
Nina
Ninaa year ago
It worked out great! AirBnb replaced everything. I was very surprised. But documentation was the Key.
Leah
Leah2 years ago
I hope airbnb considers your photos too of that particular listing and sees that you had it nicely decorated with things that are not your average frat house/Ikea furniture. They can hopefully gauge that things may not have a receipt but at least photo proof that your house was not empty to begin with.
Reply Like
Deb
Deba year ago
Hi Nina, I hope things have settled down for you. Sounds like a nasty experience. So sorry! What's the status at this point? Did insurance and/or Airbnb provide coverage? We'd love to hear how things turned out. Hope it went as smoothly as possible!
Reply Like 1 reply•1 like
Nina
Ninaa year ago
Turned out great AirBnb covered everything. The police have not done anything.
Rachel
Rachel a year ago
So sorry to hear about your situation. I had a robbery at my home -stuff stolen from a backyard storage shed- unrelated to my airbnb apt (which is in the basement of my home-with access to the rest of the house). Even though they didn't get in the house it was quite unsettling for many months after. I am curious if you had any trouble with your homeowner's insurance getting the claim paid and if AirBNB was actually helpful and paid for your losses. Just curious if you have any kind of special B and B coverage on your place? I have an umbrella policy, but starting to wonder if I need something else.
Reply Like 1 reply•1 like
Nina
Ninaa year ago
Hi Rachel... I took pictures of everything. Also a couple of days before that the AirBnb photographer had just been at the house, so we had those photos to present as evidence also. But to answer your question directly AirBnb insurance paid us very quickly. The police are still investigating... Lol. I did not file a claim with my homeowners insurance. I do not have any special Vacation Rental insurance. I am looking to get some renters insurance though. Also I just got security camera's installed. Also report the claim quickly, we reported the claim as soon as we found out, we also kept our receipts. AirBnb stepped up and took care of us.
www.airbnb.com/groups/content/content-90638
House Was Robbed...
I was really suspicious of the guest, 1 person in a 5 bedroom house it just seemed odd. Also I could never reach them on the registered number. They called me on a different number. Called the number back and the lady said that she had loaned her phone to someone else.
I will keep you all posted on the details. I will go and file a police report later today. They even took my brand new shower heads and towels.
Funny I was supposed to be interviewed by the L.A. Weekly next week. Great Timing.
35 comments•1 like
Follow
Like
Gillian
Fleur, Dan and kids
Fleur, Dan and kids2 years ago
Oh Nina so sorry for you! You are such a great advocate for Airbnb too!
Reply Like
Nina
Nina2 years ago
Yes... I am.
Reply Like
Fleur, Dan and kids
Fleur, Dan and kids2 years ago
Going to be an interesting test of the host guarantee! At least you are a strong enough person to get through this.
Reply Like
John
John2 years ago
So sorry to hear. You can never be too careful. Hope they are caught etc.
Reply Like
Bekah and Brian
Bekah and Brian2 years ago
This completely sucks.
Reply Like
Leah
Leah2 years ago
Sorry this happened. Hope there is some resolution with airbnb. Did they look up the guest's ID for you to give police?
Reply Like 1 reply•3 likes
Lula and Larry
Lula and Larry2 years ago
Very important point.
Lula and Larry
Lula and Larry2 years ago
So sorry to read this, Nina! Best wishes.
Reply Like
Penny
Penny2 years ago
I hope they get caught, did you check their ID when they arrived. I advise in my profile I do and reinterate it in correspondence.
Reply Like 3 replies•1 like
Nina
Nina2 years ago
I've been pretty easy on this. I am adding the rules, ID, emails, and phone number verified by me personally at the time of arrival!!! After all, "you know my name, address and phone number, so should I."
Susan
Susan2 years ago
Exactly, Nina. That's what I think too - that the guest needs to be as transparent as the host, otherwise we are too vulnerable. Even the Motel 6 on the freeway asks for a guest's drivers license and a credit card. We should too
Penny
Penny2 years ago
I also point out AirBnBs somewhat new privacy policy as they enter they building an my apartment that we have to advise of filming. As they enter there are operational video cameras right outside my apartment and the hallway for YOUR safety and MY security. I live in an apartment complex, right in the middle of what's known as Melbournes legal district. I inform them of how safe the area is... A Queens Council lawyer down the hallway, a defence solicitor (attorney) John next door and two police officers above upstairs. I mention this of course you n my orientation to alert them to how safe things are! Then once they drop their bags and before I start with the inside orientation I ask to view their ID. I did couch surfing for 6 years before AirBnB so I'm a big believer in trust but also in safety first. Not a single guest has objected. If they did I would say, this is what I need to feel comfortable and safe.
Andrew
Andrew2 years ago
Very sorry to hear this has happened! Please keep us up to date regarding how Airbnb handles the matter. We get very few stories about successful uses of the Host Guarantee here, and your situation certainly applies - I'm quite curious about how much they cooperate with police and how fast they are to compensate you. In the meantime, of course you'll want to do an exhaustively thorough search for all missing items, and please change your locks immediately - no way to know whether the thief copied your key!
Here's hoping they are successfully apprehended and you get things back to normal soon.
Reply Like 1 reply•4 likes
Nina
Nina2 years ago
Yes, I will keep you posted with the details that follow. I am in a process of scanning the receipts which I kept, itemize everything and send to airbnb. Waiting for a detective to contact me tomorrow, finally! So far things are moving with a snail speed when it comes to police and airbnb.
Julie and Eric
Julie and Eric2 years ago
So sorry to hear this Nina. Hoping for a swift resolution and for you to be made whole. Interested to find out how well verified this guest was apart from the phone number that they did not answer. You've had such good luck until this point! This sucks.
Reply Like 1 like
Jane-Marie
Jane-Marie2 years ago
I concur that it would be helpful to all of us if you could keep us posted on how AirBnB handles this. I know this is terribly stressful for you and I am so very sorry. Hugs across the miles.
Reply Like
Santa Fe International Hostel
Santa Fe International Hostel2 years ago
More importantly ... Please let we here, know how your primary, insurer addresses the claim ...
Reply Like
Brenton and Lauren
Brenton and Lauren2 years ago
So sorry to hear this, Nina. Let us know how it plays out.
Reply Like
Deb
Deb2 years ago
Yikes! What happened? What did they take? Like everyone else I am very curious for more details. This is the worst fear for all of us with stand alone rentals!
Reply Like 1 like
Sheryl
Sheryl 2 years ago
So sorry, Nina, for your loss. Not such of your things but your sense of security. Hope this matter is resolved fairly for you and that you feel better soon.
Reply Like
Sheryl
Sheryl 2 years ago
Not "just" of your things . . .
Reply Like
Susan
Susan2 years ago
This is such a disappointing thing to hear! I had always hoped the credit card & verified ID & a photo would keep people like that away from airbnb. Hang in there!
Reply Like 1 like
Salvia
Salvia2 years ago
Dreadful experience! I send you all
my sympathy and empathy, Nina! I hope that you will get compensation for your material loss and that you will regain your Peace of mind.
Reply Like
Susan
Susan2 years ago
I, somehow, am not surprised about this, this type of situation was bound to happen, it was a matter of not "if" but "when" and sadly, you've been the one to get "hit".... keep us posted on how airbnb is helping you with this...
Reply Like
Nina
Nina2 years ago
They want receipts on everything. So We've been Scrambling to dig up all the receipts. Luckily we had most of our receipts for tax purposes, but some things we bought on Craigslist so we don't have receipts for. Police were not really much help so far. I'll keep you all posted. We've had 2 guests check in since then, but we reported the robbery before they checked in. If we would not have called in and reported the claim, we might have missed our right to file a damage deposit claim. I still don't know if we are out of the woods yet. Since we allowed the thiefs in the crime was filed as a Grand Theft, not a Burglary. Anything under $940 is considered petty theft.
Reply Like 3 replies•1 like
Brenton and Lauren
Brenton and Lauren2 years ago
Wow, most of the most valuable things in our house do not have receipts. Please let us know if Airbnb reimburses you for items that don't have receipts. We are superhosts and that would put a serious ding in our confidence hosting since a million dollar insurance policy that you can't use is worth nothing.
Julie and Eric
Julie and Eric2 years ago
It would probably be important to take an inventory of the items and list as much detail about them as possible. I have photos of all my belongings but have been slack about details (make, model, etc.). I can find receipts for a lot of things I buy online in my email.
Julie and Eric
Julie and Eric2 years ago
PS - I don't put much stock in something that sounds too good to be true. I'd really like to hear stories (other than the ones that made it to bad press and forced Airbnb's hand) of successful claims against the Host Guarantee.
Nina
Nina2 years ago
1 more recommendation I have to hosts, is change out your locks regularly or go digital locks which can be changed after each guest. Guest's can make copies of your keys, and come back later and rob you blind. These thiefs stole the keys also. So I'm changing out all locks. If I had digital, I could just Chang the Code.
Reply Like 1 reply
Javier and Kym
Javier and Kym2 years ago
I've got a Kwickset rekey door lock. It works for me because all of those digital locks have such poor ratings and don't seem to last very long. I also have a large collection of assorted house keys so I can change front door keys right after a guests leaves and never worry that someone could have made a copy. It won't do them any good.
John
John2 years ago
I have 3 locks: 1 Digital, 1 Obscure Yale style (but it's not a Yale) and 1 Chubb deadlock.
Guests are never given the deadlock key, so anyone copying the Yale type key ( assuming they find the one locksmith in the whole of Dublin who holds the blanks for the obscure Yale type lock), they can still never get back in. I feel totally confident and secure in this simple arrangement.
Reply Like
Nina
Nina2 years ago
I did say earlier that "So far things are moving with a snail speed when it comes to police and airbnb."
However, I and two of my friends have been our own detectives and if we had the right to do certain things we'd have a closure by now, I think. I will tell more about this later. Now, only one thing, as a result of our own action we provoked for this to happen: yesterday morning I received a call from a police officer who told me that he had the keys from my house. My jaw dropped and needless to say, I can't wait to meet him tomorrow. Today was a Holiday, so nothing happens, odd.
At least one thing is for sure, now nobody can say or even suspect that I made up this story : )
Will keep you posted.
Reply Like
John
John2 years ago
Ha - so the police have your keys..... now you know who did it!
Reply Like
Nina
Nina2 years ago
We are installing security cameras very soon. I advise all of you to do the same, too. It's a better investment than any improvement you've been planning to do on your listed property. I would put it in the living room and in front of the house. This way you know how many people actually stay verses the people booked and what is coming in and out of the house. If We had it installed we would have seen the faces of the thieves and would have seen them carrying out the TV AC's etc...
I met with the investigating officer, he has an informant.
There is a group of players who do just that, book houses, from Redondo to LA and around, go in and steel. They use stolen cards and ID's.
Meeting the guests in person is important when possible and definitely installing security cameras.
Ones this is taken care of we can go on with taking care of the regular business.
Will keep you posted.
WATCH THIS: www.yahoo.com/travel/hotel-maid-seen-messing-with-guests-laptop-and(phone number hidden).html?hp=1
Reply Like 2 replies•1 like
Julie and Eric
Julie and Eric2 years ago
I would choose to not stay in a house with surveillance inside the living space. Are you planning to add this information to your listing? I believe Airbnb requires it explicitly. Also – can you provide a bit.ly link?
Susan
Susan2 years ago
this scenario is SO EASY to do again and again and again. airbnb probably has no fraud protection program in effect to effectively weed out fraudulent identities. the offline ID verification won't do for that if the identities and documents are stolen but are real. all those who rent out accommodations who are not onsite to meet/greet/supervise are subject to this type of situation, surveillance cameras or not. so much for the "trusting sharing economy"
it's more like mi casa es su casa whilel you're carting out my possessions out the front door...Brenton and Lauren
Brenton and Lauren2 years ago
I agree, that seems like a violation of privacy unless it's explicitly stated on your listing and then again, maybe as a sign in the living room which reminds people their actions are being recorded. I understand your rationale, especially after all you've been through, but most of your guests will be innocent people who are booking a vacation spot...
Reply Like
Nina
Nina2 years ago
Excuse my English outside leading to the Living room. No inside the actual living room.
Reply Like
Nina
Nina2 years ago
You are both right. When we install it it will be at the entrance and it will be on my listing as well, letting the guests know. Again, the purpose is to prevent not to spy really. I have a life myself and am not interested to follow every move of a guest.
Reply Like 3 replies
Susan
Susan2 years ago
forget installing the camera(s), just state it in your listing... potential thieves won't know if there are/are not cameras in place, stating it in the listing is enough of a deterrant. I'd recommend also adding "the premises are patrolled by protective Dobermans and handlers trained to attack should anything untoward occur" THAT should work (just kidding)
Deb
Deb2 years ago
Check out Samsung SmartCam. I set one up in my store last week, very simple process. Lots of great features. Great quality images that you can see live on your iPhone or iPad.
Maggie
Maggie2 years ago
I will check that out Deb - may be a good solution in my beach house where I can't see how many actually stay compared to how many pay. Nina my sympathy to you for all you are going through and thanks for taking time to share here for the benefit of the rest of us.
Nina
Nina2 years ago
LOL, nice, sure : )
Reply Like
Susan
Susan2 years ago
I was a guest at an airbnb in Calgary where the host had a camera set up with a view of the entry and kitchen. He pointed it out to me and said that he had it since many people had had his house key and he wanted to keep an eye on the place when he was out of town. He said I could unplug it while I was there, but plug it back in when I left and leave the house key in camera view, which I did. It was ok, not creepy or anything. Still, I won't stay there again. as a guest
Reply Like 1 reply•1 like
Nina
Ninaa year ago
I have 5 Cameras outside now, no Cameras inside, that's creepy.
Susan
Susan2 years ago
since the idea of cameras made me wonder if there were other cameras around... Probably not, but still. It is a dilemma - the balance between security and privacy!
Reply Like 1 reply•1 like
Nina
Ninaa year ago
I have Cameras now. I did not have them before.
Maya
Maya2 years ago
I'm so sorry this happened....I love your listings and you're an Awesome!!!! Host! Best wishes & hope it all works out!
Reply Like 1 reply
Nina
Ninaa year ago
It worked out great! AirBnb replaced everything. I was very surprised. But documentation was the Key.
Leah
Leah2 years ago
I hope airbnb considers your photos too of that particular listing and sees that you had it nicely decorated with things that are not your average frat house/Ikea furniture. They can hopefully gauge that things may not have a receipt but at least photo proof that your house was not empty to begin with.
Reply Like
Deb
Deba year ago
Hi Nina, I hope things have settled down for you. Sounds like a nasty experience. So sorry! What's the status at this point? Did insurance and/or Airbnb provide coverage? We'd love to hear how things turned out. Hope it went as smoothly as possible!
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Nina
Ninaa year ago
Turned out great AirBnb covered everything. The police have not done anything.
Rachel
Rachel a year ago
So sorry to hear about your situation. I had a robbery at my home -stuff stolen from a backyard storage shed- unrelated to my airbnb apt (which is in the basement of my home-with access to the rest of the house). Even though they didn't get in the house it was quite unsettling for many months after. I am curious if you had any trouble with your homeowner's insurance getting the claim paid and if AirBNB was actually helpful and paid for your losses. Just curious if you have any kind of special B and B coverage on your place? I have an umbrella policy, but starting to wonder if I need something else.
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Nina
Ninaa year ago
Hi Rachel... I took pictures of everything. Also a couple of days before that the AirBnb photographer had just been at the house, so we had those photos to present as evidence also. But to answer your question directly AirBnb insurance paid us very quickly. The police are still investigating... Lol. I did not file a claim with my homeowners insurance. I do not have any special Vacation Rental insurance. I am looking to get some renters insurance though. Also I just got security camera's installed. Also report the claim quickly, we reported the claim as soon as we found out, we also kept our receipts. AirBnb stepped up and took care of us.