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Post by Maria Lurdes (Milu) on Apr 20, 2016 10:55:00 GMT
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Post by High Priestess on Apr 20, 2016 15:42:31 GMT
OH my God Milu....that is interesting and very depressing. So many things cannot be charged to guests...ruined sheets can't be charged to guests? Well then why bother providing sheets. Tell guests they must bring their own...
I will post here what the Reddit post contains:
1. As of at today, AirBNB's Trust & Safety Team only communicates via email correspondence. While they have had conversations with Hosts int he past the policy is now that "The AirBNB Trust and Safey Team team handles sensitive escalated concerns as well as damage claims. Additionally, our department handles all claims via email correspondence."
2. Additional Guest Fees are unenforceable against the security deposit. While a guest overstaying their stay by 24 hours or more is something that AirBNB will mediate, Additional Guest fees are optional and must be agreed to be paid by the guest. If a guest books for 1 guest and the reservation is accepted, the Security Deposit will not be held. Even if the guest themselves admits that they have brought guests beyond the reservation, and even if they agreed to pay additional guests fees, this is not a valid claim. The only recourse if for the guest to voluntarily offer to pay these fees.
3. House Rules are not enforcable against the security deposit. If a host prohibit smoking, pets, parties or any other behavior/activity and a guest violates these provisions, again this must be a voluntary payment made by the guest.
4. Stains to sheets and towels, even if they do not wash out are not considered physical damage, and are therefore not permitted as valid claims against the security deposit.
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Post by High Priestess on Apr 20, 2016 16:10:17 GMT
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Post by helgaparis on Apr 20, 2016 20:59:56 GMT
I saw the community center post. Seems the poster had an agreement for payment with the guest and then asked for more via resolution and got a refusal referring to the rule: only physical damage can be enforced. Smoking was always hard to prove and some stains are part of the business. Shannon got stained sheets replaced when the guest defecated in the bed and left a heap under the cover. Probably that CS thought then that this cannot wash out or that it is beyond normal capacities to deal with it.
What I don't understand is the smoking policy. It's already hard to prove, but if you have proof and a fine, why not enforce it?
On the new publicity to the Matching idea, one of the first examples is smoking, matching smokers with hosts who allow smoking. And on the other hand, if a smoker looks for a nice smelling apartment and then smokes inside, the host is just unlucky and absolutely powerless? Reminds me of taking the train 20 years ago, when there were smoking compartments, that stank. Smokers booked the non smoker compartments and went to smoke in the others, returned stinking to high heaven and left the smoke smell with their non smoking co-travelers.
About 10 years ago, I was in a French train with many delays (forest fires). No communication, the mood was bad and turned rebellious. The non smoking rule was very recent and people started smoking. At the next stop, we had 4 armed police men and 2 SNCF controllers in the compartment and every passenger had his passport checked and every smoker was fined about 90 Euros. No more such rebellions in trains, in a country of rebells and smokers.
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