Post by High Priestess on Feb 18, 2016 6:10:15 GMT
See this post on the new community center:
community.airbnb.com/t5/General-Hosting/Harassment-after-declining-a-reservation/m-p/31278#U31278
Harassment after declining a reservation
I know Airbnb says I can decline reservations. But, recently, I feel more and more harassed when I do. I want people to have a picture of thier face on thier profile and a few reviews. I may make an exception, but it is rare. Recently I have inundated with repeat inquiries by the same person and thier friends. I try to politely tell them myrequirements, but they dont take "no thank you" for an answer.
Does anyone have any suggestions. This is my home and I have to be careful of who I allow. How do you handle declines?
Marcus
2 options. Ignore the messages and do not respond back other than declining the request. If the messages become problematic or abusive, next to their message is a small flag, click on it and select the most appropriate. Airbnb will sometimes act for you and remove or block their account. Try not to take any of this as personal.
Mary
Marcus, Thank you. So, once I have declined them, I don't have to keep answering the questions?
I can ingnore inquiries without it huring my host status? Is that what you are suggesting?
Dave & Deb
Hi Mary,
Yes, once you decline them you do not have to do anything. Actually, if it is an inquiry, you don't even have to decline them. All you have to do is respond and it will not hurt your response rate.
I would also take it one step further. Yes you should flag them but I would also report them to safety@airbnb.com.
Erica
Just a general comment - I do wish we could block guests (if we choose) when declining. I have only had one person give me any headaches - and I nipped it in the bud by giving her a full list of why I wasn't willing (vs. the easiest single answer I had given) including that her booking for others violated my house rules as well as AB's terms of use - and she went away.
But, my general location is out there, I would have much preferred to just check 'BLOCK' and never run the chance of her requesting to book again. Hint, hint AB ...
Ed & Hugh
Just archive the message and move on. Harassing messages should be flagged.
community.airbnb.com/t5/General-Hosting/Harassment-after-declining-a-reservation/m-p/31278#U31278
Harassment after declining a reservation
I know Airbnb says I can decline reservations. But, recently, I feel more and more harassed when I do. I want people to have a picture of thier face on thier profile and a few reviews. I may make an exception, but it is rare. Recently I have inundated with repeat inquiries by the same person and thier friends. I try to politely tell them myrequirements, but they dont take "no thank you" for an answer.
Does anyone have any suggestions. This is my home and I have to be careful of who I allow. How do you handle declines?
Marcus
2 options. Ignore the messages and do not respond back other than declining the request. If the messages become problematic or abusive, next to their message is a small flag, click on it and select the most appropriate. Airbnb will sometimes act for you and remove or block their account. Try not to take any of this as personal.
Mary
Marcus, Thank you. So, once I have declined them, I don't have to keep answering the questions?
I can ingnore inquiries without it huring my host status? Is that what you are suggesting?
Dave & Deb
Hi Mary,
Yes, once you decline them you do not have to do anything. Actually, if it is an inquiry, you don't even have to decline them. All you have to do is respond and it will not hurt your response rate.
I would also take it one step further. Yes you should flag them but I would also report them to safety@airbnb.com.
Erica
Just a general comment - I do wish we could block guests (if we choose) when declining. I have only had one person give me any headaches - and I nipped it in the bud by giving her a full list of why I wasn't willing (vs. the easiest single answer I had given) including that her booking for others violated my house rules as well as AB's terms of use - and she went away.
But, my general location is out there, I would have much preferred to just check 'BLOCK' and never run the chance of her requesting to book again. Hint, hint AB ...
Ed & Hugh
Just archive the message and move on. Harassing messages should be flagged.