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Post by Sophine on Oct 29, 2015 16:55:10 GMT
Hello,
My apartment has been ransacked by travelers.
Airbnb is now taking so long and asks me always more and more receipts, picture and information.
I feel this is to make me loose time.
Has anyone been in this situation before ?
How did it go? How much time did it take to get indemnify ?
Thanks a lot.
Sophie
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Post by High Priestess on Oct 29, 2015 21:04:50 GMT
HI Sophine I'm so sorry to hear that this has happened! It has happened before to others. SEe this board where I have put several stories of egregious incidents like this. You can read about them. globalhosting.freeforums.net/board/49/crimes-assaults-egregious-problems-guestsYOu will not easily find other hosts to whom this has happened, since there are not many of them, but if you want to send me your contact info I can send it to one of the hosts who went through this recently with his London Apartment, and ask if he is willing to contact you privately. |
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Post by High Priestess on Oct 29, 2015 21:57:52 GMT
Also, the easiest way to give me your contact info privately is to just register on this forum as a member, and then I will see your email address and if you say it is okay, I can give your email address to the man who had his apartment in London ransacked, and he can contact you. I also may be able to put you in touch with another host who had her home burglarized by a guest a while back.
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Post by sophine on Nov 3, 2015 10:51:03 GMT
Thanks Deborah, yes that'd be great  |
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Post by High Priestess on Nov 3, 2015 15:39:56 GMT
Sophine -- I passed your contact info on to David, so if he is willing, he will respond to you. OTherwise, I can generally comment that you need to demand to be taken seriously and have a senior staffperson consider your case. David had to do a lot of demanding. It can also help to contact some of the Airbnb higher-ups. I have also passed your email on to a woman named Evelyn who knows many of the Airbnb higher-ups like Chip Conley (She knows him pretty well --- better than I do), and asked her to email you too. You can also contact Evelyn directly through her site at www.evelynbadia.com |
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