Past reservations not included in "payout".

rorobrooklyn
Been Around the Block

Posts: 14

Past reservations not included in "payout". Oct 25, 2015 14:24:01 GMT

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Post by rorobrooklyn on Oct 25, 2015 14:24:01 GMT

Hi All,

I have 2 past reservations that are not included in my total payouts or counted as total income. Another is from a guest who had to cancel and realizes my "strict" policy means she has to pay minus cleaning costs (2 days ago). How do I address this? To whom do I address this?

Thanks!

High Priestess
Administrator

Posts: 9,110
Gender: Both and all -- I like all the choices!

Past reservations not included in "payout". Oct 25, 2015 15:23:23 GMT

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Post by High Priestess on Oct 25, 2015 15:23:23 GMT

HI Roro
To clarify -- did you get paid for those reservations, and they are just not showing up in past payouts, or did you not get paid for those reservations at all?

You will need to contact Airbnb customer service. Go here to find the number:

globalhosting.freeforums.net/thread/14/phone-number-contact-airbnb-usa

ANytime you dont' get paid by about 3-4 days after the reservation start date (you are supposed to get paid 1 day after start date) then you need to call customer service.

rorobrooklyn Been Around the Block Posts: 14	Past reservations not included in "payout". Oct 25, 2015 18:30:19 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by rorobrooklyn on Oct 25, 2015 18:30:19 GMT Hi Deborah, Thanks for your prompt response. It turns out that I did get paid for the past 2. I guess the one that cancelled should show by Mon. PM or Tues. Be Well, Rosanne

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Post by rorobrooklyn on Oct 25, 2015 14:24:01 GMT

Post by High Priestess on Oct 25, 2015 15:23:23 GMT

Post by rorobrooklyn on Oct 25, 2015 18:30:19 GMT