Post by High Priestess on Oct 11, 2015 3:39:02 GMT
Jenna shared Oct 2015:
Additional charges
Hello Airbnb Community,
As a newish host I am keen to learn how you are managing additional fees for the following:
Laundry
Storage (eg luggage for returning guests)
Breakages (eg wine glass)
Cleaning fee
Lunch or dinner
BBQ use
Any other services you charge a fee for in addition to the room as advertised
Thank you in advance
Jose:
Hello, every place has its onw rules. In my houses it is all included, I have rural houses wich is all included apart from
Meals and cleaning, during the stay they are in charge of the house, ecept of the swimmingpool and garden, I go to check it every tow days. Regards
Rose:
Just my opinion:
If you charge a cleaning fee you have to expect that some people may not come because extra fees scare them off. Those who do may leave your place dirty because you charged them to clean up when they leave.
In your rules I would post 1 use of the laundry during a 5 day stay. More than that charge $10 a load.
If you allow kitchen privileges then this should apply to the bbq.
Storing luggage...I think I'd charge $5 a day no matter how big or small. I don't think I would do this though because what if they come back & say their jewelry was missing? Use the excuse that you have other guests arriving and do not have space, and do not guarantee that the other guests will not go through their things.
I have a separate space for guests, we do not share the kitchen etc. so I do not offer food at all. But others here do.
If you charge a security deposit, again some may not come due to extra fees. This deposit is "held" on their credit card when they book your place. If they break something, or use the laundry & house rules state $10 a load after 5 days, then you as the host have 2 days after they leave to file a claim with Airbnb. Take photos of damages, keep all proof. Airbnb contacts the guest, the guest agrees to pay and does. If they disagree then Airbnb decides who is telling the truth. For proof you can have the guest sign something stating they used the laundry so many times, etc., etc.
Some people charge $ for pick up & drop off at the airport. Again put this in house rules and have the security dep pay it when they go. But double check this with Airbnb.
Good luck!
Marge:
$10 for a load?
will she wash iron and fold the guests cloth?
Rosanne:
I would be embarrassed to ask for $ 10 for a load of laundry. If you are worried about the cost of detergent - you could tell them to buy their own. But, one load of wash with detergent cant cost more than $ 1.00 for everything, water, elect, soap.
Rose:
I don't even have a washing machine for my apartment guests to use. Only a suggestion for Josephine. At $10 for more than one free load no one would probably use it which would keep people from taking advantage of free laundry. Especially those who are traveling a lot from place to place. And if they do want to use it more than 1x they would certainly appreciate it more. When my mother in law comes to visit she does laundry every day. Drives me nuts! She spills food on herself (and my floors) at every meal and then feels the need to wash all the time. If my husband were to permit it I'd charge her $10 a load for sure!
Rosanne:
Almost everything is included in my nightly. One load of wash is not a big deal and I have never had anyone do more. So far, no broken wine glasses. But mine are cheap glass - not fine crystal. I dont charge for breakfast - which usually consists of coffee/tea, toast or bagel, fresh fruit, oatmeal - sometimes I make coffee cake. I only invite single travelers to have dinner with us. And there is always enough for one other person. I dont charge a cleaning fee because we share our home & I would have to clean the room anyway. We drive people to the port for a cruise & also pick up. Its about 3 or 4 miles and takes less than 10 minutes. We charge $ 5. The taxis charge $ 10 and Uber charges $ 8. No security deposit. But, if I do this again at another place, I will charge. Large screen TV would cost quite a bit to replace.
helga (helgaparis):
If I rent the whole place, I state in the contract to replace several broken glasses or cups or a large bowl - some break some glasses, others buy six glasses for one broken one, so generally things increase not decrease. In the b&b renting, I had no breakage so far - only if someone broke more than me (some days nearly blind) and the bird (parrot loves to fling glasses), I would start charging ;-)
In the whole place rent, everything is included, in the b&b washing only for longer stays, but I point them to the laundromat (2 minutes) and provide powder at need.
I offer breakfast (not included in the listing), make it for the layabeds, self service for the others, it was not excessive so far. For the whole place, I include coffee and tea and such things.
No fee for luggage storage, but I insist on closed bags and no other service at pickup. (You have to, there are people want to go for a shower at 3 pm or have a snack before the late flight;
I have a security deposit for the whole place. I would not go through the hassle for sums under 30 € to claim a thing. (Only exception: a guy marked me down on value had to pay the postage fee for his forgotten items.)
Rosanne:
I rented an oceanfront condo in Cancun. The well-stocked kitchen had everything made of glass = dishes, glasses, coffee cups. I broke two picking up with wet soapy hands. If I was the owner, everything would be plastic.
helga (helgaparis)
When we were kids; we broke a lot of glasses. My grandmother bought new ones for every stay in town. When she was fed up with it, she bought plastic ones: clear simili cristal ones, which we agreed could be used in case of dire necessity, but sharing the two remaining glasses and washing them in between would be preferable. And six grey thick plastic glasses, which everyone agreed could be only used as flower vases on a graveyard. She never lived it down. Even years afterwards everyone teased her about the plastic glasses and she, blessed in her honor, tried to justify the practical plastic glasses. My husband and I always travelled by train with computer, parrot and a bag with lunch, cutlery, glasses, a corkscrew (they never have one) and maybe a bottle of wine (if a strike of bar service was announced). - In the French bar on the train, you can even buy single glasses full of wine: real glasses!
nathalie:
My price is all included. A washing machine is cheap, i won't beg them 30 cent! And what about fee for turning the light on?
Agree with Rose, if you charge extras, people will consider they have nothing to do because they pay the service.
Rosanne:
I agree. If you show the cleaning charge - people will be messy. When you have a good rep & good reviews you can just raise you nightly fee to incorporate the cleaning fee. Hotels do not charge a cleaning fee - we shouldnt either.
Natalie:
I wouldn't charge for doing a load of laundry.
Additional charges
Hello Airbnb Community,
As a newish host I am keen to learn how you are managing additional fees for the following:
Laundry
Storage (eg luggage for returning guests)
Breakages (eg wine glass)
Cleaning fee
Lunch or dinner
BBQ use
Any other services you charge a fee for in addition to the room as advertised
Thank you in advance
Jose:
Hello, every place has its onw rules. In my houses it is all included, I have rural houses wich is all included apart from
Meals and cleaning, during the stay they are in charge of the house, ecept of the swimmingpool and garden, I go to check it every tow days. Regards
Rose:
Just my opinion:
If you charge a cleaning fee you have to expect that some people may not come because extra fees scare them off. Those who do may leave your place dirty because you charged them to clean up when they leave.
In your rules I would post 1 use of the laundry during a 5 day stay. More than that charge $10 a load.
If you allow kitchen privileges then this should apply to the bbq.
Storing luggage...I think I'd charge $5 a day no matter how big or small. I don't think I would do this though because what if they come back & say their jewelry was missing? Use the excuse that you have other guests arriving and do not have space, and do not guarantee that the other guests will not go through their things.
I have a separate space for guests, we do not share the kitchen etc. so I do not offer food at all. But others here do.
If you charge a security deposit, again some may not come due to extra fees. This deposit is "held" on their credit card when they book your place. If they break something, or use the laundry & house rules state $10 a load after 5 days, then you as the host have 2 days after they leave to file a claim with Airbnb. Take photos of damages, keep all proof. Airbnb contacts the guest, the guest agrees to pay and does. If they disagree then Airbnb decides who is telling the truth. For proof you can have the guest sign something stating they used the laundry so many times, etc., etc.
Some people charge $ for pick up & drop off at the airport. Again put this in house rules and have the security dep pay it when they go. But double check this with Airbnb.
Good luck!
Marge:
$10 for a load?
will she wash iron and fold the guests cloth?Rosanne:
I would be embarrassed to ask for $ 10 for a load of laundry. If you are worried about the cost of detergent - you could tell them to buy their own. But, one load of wash with detergent cant cost more than $ 1.00 for everything, water, elect, soap.
Rose:
I don't even have a washing machine for my apartment guests to use. Only a suggestion for Josephine. At $10 for more than one free load no one would probably use it which would keep people from taking advantage of free laundry. Especially those who are traveling a lot from place to place. And if they do want to use it more than 1x they would certainly appreciate it more. When my mother in law comes to visit she does laundry every day. Drives me nuts! She spills food on herself (and my floors) at every meal and then feels the need to wash all the time. If my husband were to permit it I'd charge her $10 a load for sure!
Rosanne:
Almost everything is included in my nightly. One load of wash is not a big deal and I have never had anyone do more. So far, no broken wine glasses. But mine are cheap glass - not fine crystal. I dont charge for breakfast - which usually consists of coffee/tea, toast or bagel, fresh fruit, oatmeal - sometimes I make coffee cake. I only invite single travelers to have dinner with us. And there is always enough for one other person. I dont charge a cleaning fee because we share our home & I would have to clean the room anyway. We drive people to the port for a cruise & also pick up. Its about 3 or 4 miles and takes less than 10 minutes. We charge $ 5. The taxis charge $ 10 and Uber charges $ 8. No security deposit. But, if I do this again at another place, I will charge. Large screen TV would cost quite a bit to replace.
helga (helgaparis):
If I rent the whole place, I state in the contract to replace several broken glasses or cups or a large bowl - some break some glasses, others buy six glasses for one broken one, so generally things increase not decrease. In the b&b renting, I had no breakage so far - only if someone broke more than me (some days nearly blind) and the bird (parrot loves to fling glasses), I would start charging ;-)
In the whole place rent, everything is included, in the b&b washing only for longer stays, but I point them to the laundromat (2 minutes) and provide powder at need.
I offer breakfast (not included in the listing), make it for the layabeds, self service for the others, it was not excessive so far. For the whole place, I include coffee and tea and such things.
No fee for luggage storage, but I insist on closed bags and no other service at pickup. (You have to, there are people want to go for a shower at 3 pm or have a snack before the late flight;
I have a security deposit for the whole place. I would not go through the hassle for sums under 30 € to claim a thing. (Only exception: a guy marked me down on value had to pay the postage fee for his forgotten items.)
Rosanne:
I rented an oceanfront condo in Cancun. The well-stocked kitchen had everything made of glass = dishes, glasses, coffee cups. I broke two picking up with wet soapy hands. If I was the owner, everything would be plastic.
helga (helgaparis)
When we were kids; we broke a lot of glasses. My grandmother bought new ones for every stay in town. When she was fed up with it, she bought plastic ones: clear simili cristal ones, which we agreed could be used in case of dire necessity, but sharing the two remaining glasses and washing them in between would be preferable. And six grey thick plastic glasses, which everyone agreed could be only used as flower vases on a graveyard. She never lived it down. Even years afterwards everyone teased her about the plastic glasses and she, blessed in her honor, tried to justify the practical plastic glasses. My husband and I always travelled by train with computer, parrot and a bag with lunch, cutlery, glasses, a corkscrew (they never have one) and maybe a bottle of wine (if a strike of bar service was announced). - In the French bar on the train, you can even buy single glasses full of wine: real glasses!
nathalie:
My price is all included. A washing machine is cheap, i won't beg them 30 cent! And what about fee for turning the light on?
Agree with Rose, if you charge extras, people will consider they have nothing to do because they pay the service.
Rosanne:
I agree. If you show the cleaning charge - people will be messy. When you have a good rep & good reviews you can just raise you nightly fee to incorporate the cleaning fee. Hotels do not charge a cleaning fee - we shouldnt either.
Natalie:
I wouldn't charge for doing a load of laundry.