Post by High Priestess on Oct 10, 2019 14:49:45 GMT
I guess the moral of the story is, if you end up getting inexplicably "banned" by Airbnb for reasons that not only they will not tell you, but you cannot for the life of you fathom, then get the press involved. With pressure from the press, apparently Airbnb MIGHT do the right thing, and correct one of these horrendous egregious wrongs.
The fact that Airbnb has NO appeals system, and that one would have to go to court or to the press to get them to take a look at one of their actions which appears to be in grave error....that should be cause for great alarm and indeed, investigation!
Post by High Priestess on Oct 10, 2019 14:56:13 GMT
Apparently some hosts in Europe can't open this link so I will post the letter and reporter response here:
LETTER TO TRAVEL JOURNALIST: I’ve been banned from Airbnb and I don’t know why. I’ve been using Airbnb for more than five years with no problems. I always get stellar reviews from my hosts. But recently, when I logged in, I received a cryptic message about being banned with no explanation. I have not been able to get help from anybody that I’ve contacted.
I'm a graduate student in medical school, and I will need to travel extensively for my interviews for residency. I rely on Airbnb for things like this because with more than 20 residency interviews in various cities all over the country, I need reliable places to stay. Please help me get my account back online.
I highly doubt I've done anything wrong, and I am so frustrated with not being able to contact a real person for more information on why this happened.
— (name withheld) California
ANSWER: Airbnb shouldn't have banned you without good reason. I reviewed the correspondence between you and Airbnb, and I am now as frustrated as you are. The only thing the company will say is, "We regret to inform you that we'll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s)."
That doesn't help at all.
Airbnb offers more vague information about its banning process on its website. It also links to that page from your notification. But the most specific information it offers is that you can get yourself banned by violating its terms of service.
So how did you get blacklisted? Your guess is as good as mine. Companies ban customers for all kinds of reasons, ranging from fraud to simple misunderstandings. I recently had a case that Airbnb blamed on a system error.
What really bugs me is that every email you sent to Airbnb was answered with a boilerplate response, saying that it “regretted” the decision but has decided to uphold your banning. It would not say what you had done — or offer any steps to correct it.
Now, I understand that Airbnb is a big company and can't reply to every email from customers. But if you're going to ban people, I think they're entitled to a reasonable explanation.