If Airbnb allowed hosts sufficient information to screen their guests before accepting them, we would not have awkward situations where a host is asking guests to leave nearly as soon as they arrive.
This hosts' language with these individuals was unacceptable, but it's also unacceptable that anyone ends up "surprised" by the guests who arrive to stay at their private home. Trying to "trick" hosts into accepting people they dont' want at their house, by hiding their profile photo and full names, which is what Airbnb currently does, is a recipe for disaster.
Agree that I don't like not having photos visible beforehand, but once the booking is confirmed, they are - photos and full name. But really...as hosts we are hosting world travellers. To discriminate on race (based on skin colour alone!) belies what hosting is. And she's Asian! It sounds like this dispute started with an incorrect number of guests arriving. Sad that it escalated, but I'm glad her listing was pulled.
Post by High Priestess on Jun 7, 2019 16:16:29 GMT
Yes I think you are correct that the dispute began with the incorrect number of guests...
One issue I don't recall being mentioned in the articles on this story, was that in New York City, it's not allowed to host a group of more than 2 people in one's home. For whatever reason (I have not seen any other cities that have such a rule), hosts cannot have 3 or more people staying at their home at one time. In fact, in New York Cities' subpoena issued to Airbnb, where they are demanding that Airbnb hand over records of private information about host's bookings in that city, one of the things they are seeking, are all data for bookings for 3 or more people.
So, thus seeing "the writing on the wall", NYC hosts would be well advised not to accept bookings of any groups of 3 or more people! 2 at the most, to be safe. That this host accepted a booking of 4 people was unwise. The second unwise thing was not being more careful in what you say when all the guests have their phone pointed at you and are video recording you. The guests got out their phones and set up a trap for her to fall into, and then they must have been quite happy when she fell right into their trap.