Halfway through the trip/booking, the guest repeatedly broke house rules and ultimately had to be kicked out for flagrantly violating 4 house rules.
Short story of nightmare guest: We live in a big building with 24 apartments and thin walls in Brooklyn. We word our listing to avoid partiers and house rules are super clear on boundaries about partying. House rules prohibit: 1) playing music on our stereo above “level 9” (where can neighbors hear), 2) having ppl over after 10 on weeknights, and 3) smoking in the apartment. After the first party going until 4 am, we contacted ABNB, gave the guest a strongly worded warning, told him we would not tolerate a second time, and let it go. According to neighbors, he continued to have loud late night gatherings but they did not contact us the other nights. Then, multiple furious neighbors contacted us about a “rave” lasting until 4 am. We contacted ABNB again and told them we could not tolerate this, he had to go. They told me I was in my rights but that I had to call him and give him the news and a time to be out, which I did. I also managed getting him out (which is when I discovered the place reeked of cigarette smoke).
The day after he left, the ABNB rep said the guest had “escalated the case” until he got to a supervisor who “negotiated a settlement” with him