As usual, Airbnb was horrible to deal with, and as usual, when the case went to the media, Airbnb said the same old predictable thing -- that their original handling of the case was not ideal.
"The entire process was very very frustrating and Airbnb was very difficult," Feinberg said. "Everything was a fight. I didn't sue them but early on I did hire a public adjuster to represent me on the damages. I never knew what a public adjuster was until I talked to a friend."
Airbnb understood Feinberg's frustration.
In a statement, the company said, "Our original handling of this case fell below the high standards we set for ourselves. We have zero tolerance for this type of behavior, we have permanently banned this individual from our platform and we are fully supporting our host under the Airbnb Host Guarantee program."