Post by High Priestess on Apr 27, 2018 15:18:54 GMT
Here's a very discouraging story. A superhost, who has had hundreds of happy guests, has had his listing suspended after declining 6 requests in a row.
airhostsforum.com/t/declined-6-requests-in-a-row-suspended-for-5-days/21988
As he states in the thread, one of the reasons he is superhost is because he is very picky about whom he takes. Surely we can all understand this and this is common sense. Taking low-quality guests or those who are wanting things you don't offer, or are saying things that suggest they will break your house rules...you just...can't.
And because you can't take such guests, you end up punished by Airbnb??? Something is very seriously rotten here.
airhostsforum.com/t/declined-6-requests-in-a-row-suspended-for-5-days/21988
As he states in the thread, one of the reasons he is superhost is because he is very picky about whom he takes. Surely we can all understand this and this is common sense. Taking low-quality guests or those who are wanting things you don't offer, or are saying things that suggest they will break your house rules...you just...can't.
And because you can't take such guests, you end up punished by Airbnb??? Something is very seriously rotten here.
I’ve hosted hundreds of travelers the past couple of years. I have excellent ratings, super host status and as well I have never cancelled any reservation nor had any complications (insurance claims, complaints or such).
A big part of the reason for that success, is that I am incredibly stringent on who I accept as a guest: I require that they have read my listing. I feel that this is important because if they book without knowing enough about what the listing is (and what it is not!) there will be an expectation mismatch (No food included? No private bathroom? No elevator?) and we will both be unhappy.
But for this unreasonable demand of mine, of getting to decide who stays in my home, AirBnB just suspended me for a week. They didn’t bother to raise any flags, made no attempt to contact me, put up a warning on the dashboard or in any way notify that declining requests is an issue.
I’m disappointed, honestly. I think AirBnB is miss-diagnosing the issue entirely. Surely it’s their problem if we are swamped by low-quality requests? Just help me screen out the deal breakers: bookings for a third party, empty profiles, no common languages, baby havers, etc etc etc. I bet my number of declines would drop dramatically.
A big part of the reason for that success, is that I am incredibly stringent on who I accept as a guest: I require that they have read my listing. I feel that this is important because if they book without knowing enough about what the listing is (and what it is not!) there will be an expectation mismatch (No food included? No private bathroom? No elevator?) and we will both be unhappy.
But for this unreasonable demand of mine, of getting to decide who stays in my home, AirBnB just suspended me for a week. They didn’t bother to raise any flags, made no attempt to contact me, put up a warning on the dashboard or in any way notify that declining requests is an issue.
I’m disappointed, honestly. I think AirBnB is miss-diagnosing the issue entirely. Surely it’s their problem if we are swamped by low-quality requests? Just help me screen out the deal breakers: bookings for a third party, empty profiles, no common languages, baby havers, etc etc etc. I bet my number of declines would drop dramatically.
