Post by High Priestess on Jan 9, 2018 17:03:05 GMT
An Austin TX man made a mistake when trying to book a place in London, and paid $7479, then realized 10 minutes later he'd made a mistake and cancelled the booking. But according to the site's cancellation policy for long term reservations (over one month long) he could not get a refund for the first month. Now he's suing Airbnb over it.
"He finally found a flat near the Big Ben clock tower, booked it and then put $7,479.03 on his credit card. But 10 minutes later, he realized it was the wrong property and so he cancelled the reservation.
He also emailed the host, a total of three times.
"Hey, I haven't heard anything? Any trouble with my refund? I expect a 100 percent refund, no problem right? Didn't hear anything," said Oberg.
After not having any luck with the host, Oberg contacted Airbnb. He didn't get far with them either.
"Long story short, they just kept telling me there's nothing they can do and they kept $6,708.00, and I was just floored that this could be their policy," said Oberg.
But it is.
According to Airbnb's cancellation policy for long-term rentals, the first month's payment is nonrefundable."
What do you think? I think he wont' have much luck trying to sue Airbnb since their TOS specify that there's a requirement to use binding arbitration. However, in other cases in small claims court Airbnb has settled and paid something to the plaintiff.