According to hitting the regular HELP button, CS case manager Mia is wrong (the wording is the same it's always been):
Can I book on behalf of a friend or family member?
Transparency and trust are vital to the Airbnb experience. People rely on information in Airbnb profiles, reviews, and other verifications when deciding whether to host or stay with someone.
We require Airbnb reservations booked for personal travel to be booked by the person who's going to stay at the listing.
Instead of making a reservation for someone else, consider referring them to Airbnb. You can refer them to Airbnb directly from your dashboard by clicking the Invite Friends button. When a referred friend or family member successfully completes a qualifying reservation, you’ll earn travel credit.
For business trips, Airbnb allows designated bookers at companies enrolled in Airbnb for Business to book trips on behalf of others. If you book travel for a company, read more.
I wish they could get their stuff straight and keep us informed of what truly is, or is not.
Cripes, I'll probably have to live to 150 for this wish to come true.
Post by High Priestess on Jul 11, 2017 15:34:39 GMT
Yes, as the Airbnb Help article states, third party bookings aren't allowed. So I would send a link of this help article to the guest and to the Airbnb CX who helped you -- the problem is that once again Airbnb customer service people aren't trained well!
Post by High Priestess on Jul 12, 2017 3:15:32 GMT
I'm not surprised you got a whole different answer the 2nd time round. this is happening A LOT lately. I think they have put a whole field of babies out at front row customer service. A few of whom dont' know what they are doing. Sometimes you have to break through the baby line and get an adult in order to get your issue taken care of!
That said, I have not yet had a problem with customer service myself -- I have certainly heard of countless hosts who have, but I've been fortunate I guess, every time I called in I got the issue answered or resolved!~