Post by High Priestess on Jun 20, 2017 15:38:37 GMT
Yes, it's possible to be an unprofessional host...but what does that mean? To me it means something like not communicating well, changing the terms of the contract after booking was made, cancelling a reservation because you want to go on vacation, or not being helpful and available.
I"m not sure I'd agree with this writer that asking guests to do a certain amount of cleaning before departing is "unprofessional"
I received a 'revenge review' from a guest in an 1100 sq ft apt, on another platform which she didn't book thru (in my opinion, didn't want to leave a scathing review following nothing but 5 stars, and picked TripAdvisor to voice her vent which took a month to create.
I have stated in my house rules (no cleaning charge, no security deposits) that you are to clean up after yourselves with the example that I did not leave a sink filled with dirty dishes, nor should you. To simply leave the apt kitchen in as clean or better (landlord tenant act from WA state).
It's on TripAdvisor, I responded appropriately that I did indeed agree that they were certainly a challenge to host, didn't leave her whole stay dirty dishes in the sink, only their dishes from the morning of departure dishes, rest all slammed back in the cupboards all wet and dirty that needed rewashing anyway.
I'm 60....they were much older and stated in their review "we always check-out in the best conditions".
Here is a review I received today regarding another totally separate listing, same house:
"We were pleased to stay at her house. The rules seemed strict, but they are just normal behaviors any visitors should have. We loved our stay. The view, the rooms, the house is amazing. Rhonda was a perfect host, very kind and we definitely recommand anyone who wants a peaceful place to go there."
.....Normal behaviors any visitors should have?? So the Grace of God, Spirit, Source, whoever, continues to be with us hosts.....Normal guests still survive on this planet, all I ask for is R E S P E C T.
Post by High Priestess on Jun 21, 2017 13:47:37 GMT
I stayed as a guest at a place run by Vacasa (www.vacasa.com) which is a listing platform that does property management of all their listings. Full service listing platform.
They charge a cleaning fee AND ask guests to do some cleaning up on check out as expressed here:
Q: What are the check-out procedures? A: Check-out is at 11AM and upon your departure we ask that you start the first load of laundry if there is a washer and dryer in the home. If you have time to begin a second load it is greatly appreciated by our housekeeping staff. (see that at www.vacasa.com/faq/)
Keep in mind this is a MAJOR property management and STR platform.
I read the article, she is a host too and writes a novel why anyone should host exactly like she does and if she booked a place with different rules, they should nevertheless do as she does, otherwise they are not professional. She paid for a 2 bedroom apartment including cleaning a bit less than the cheapest 2 hotelrooms would have cost at the same time, avoiding to give any more information if the apartment was at the level or betterthan the hotel rooms she could find, and that means airbnb as a whole is becoming unprofessional. In the South of France, with Saturday turnover, we asked the guests too, to wash all laundry and hang it, leaving only one machine and that one already running. Wash beach towels the last evening, you won't need them in the morning, that's already one machine down. If you pay for the service and the cleaner is not living in the same house, you can't pay for someone waiting around for several machines to wash and dry. You can't not even find a local to do that on Saturday and it would be impossible between late checkouts and esrly arrivals. There are only a few solutions possible: turn over the place with lots of personal- impossible in a tourism destination, where every hotel and flat has to do it the same day and hours. So guests clean up. Bring your own sheets (the local standard), wash your sheets and towels or third theoretical possibility, the cleaner takes them to the laundromat and returns them later, meaning you need huge quantities, the cleaner has to enter or store them at his place, where he may bot have the space. So it had to be: wash them, the cleaner hangs the last load and the next guest folds them when dry. The cleaning fee covers the rest and guedts would not want to pay a reasonable fee for an all-in service of a not luxury place anyway.