Post by High Priestess on Oct 1, 2015 23:56:58 GMT
Wara shared in Oct 2015
Check in/out
Can you share how to check in/out process for my idea,please?
Ed & Hugh:
We show them around. Then have them sign a simple form stating that they understand the house rules, understand the cancellation policy, understand where he security cameras are, and understand that they have to refer to their travelers insurance policy for any losses. We give them their keycode and show them how to use the lock. We provide some local travel references. That's about it. We don't really do anything for checkout.
Queenie & Ted:
We show the guests the entire house, then their room. We show them how the keyless door lock works. We also provide a printed manual of house rules and local restaurants, sights to see, etc. Our guests usually have busy days planned so they just want the basic introduction to the house.
Sheryl :
I invite them in and, as I require that shoes be removed, offer them the seat near the door where they can take them off. I then offer them a cup of tea, glass of water or wine and sit with them to hear about their travel and plans for their visit. Usually, we've had enough of an exchange for me to ask specific questions like "Where will your conference be held? What time is your friend coming to get your tomorrow?" Once a calm look appears on their face that tells me they are at ease, I take them on a tour of their room, bathroom and show them where their breakfast offerings are and, with a dramatic wave, present their beautifully set place at the table! I show them the loft and living room and present them with their copy of the guest manual (with house rules on the front) and their key.
My purpose is to 1) Put the guest at ease and give them a chance to take in meeting me for the first time and seeing my home. I have learned that guests are often suspicious that you or the space won't be as promised! Sometimes, they even say "It's exactly like the pictures!" Well, yeah! 2) To give them enough information to get comfortable in the space and know what is available to and expected of them without overwhelming them.
Juliet and Ed:
I do pretty much exactly the same, except I don't offer the drink until after they've settled in. Maybe I'm thinking that after a journey, they might need to use the bathroom before ingesting any more liquids? My way doesn't always go the way I'd like it though; often they spend a lot of time in the room (unpacking, maybe?) and when they do come out they seem to be headed out the door to go out for dinner. I would really like people to stop and have a cup of tea/glass of wine with us, but sometimes we don't seem to find the right moment. Would love to know other people's take on this!
Raymond & Elaine:
We chat a few minutes in the garden if the weather is fine then I show them their room, tea/coffee making facilities,explain the blinds and point out the info folder with internet code on the cover. We move on into their bathroom where I show them their baskets containing their towels etc and briefly explain the jacuzzi . Then we go into their private lounge and dining room where I say they will eat breakfast. I ask them what time they want breakfast, answer any questions give them the keys to their private entrance and leave them to eat the cakes I have made adding I'm just next door if they need anything and if anything is missing or wrong to tell me straight away so that I can put it right. Takes about 10-15 minutes.
Fiona:
I show them around their room and the common areas, where they can find the guest book and the wifi code, etc. I offer them something to drink and check their ids and we go over the house rules. We then make sure they are comfortable locking/unlocking front door and tell them how to reach me. Then I leave them alone.
No real checkout procedure - just getting the key back and wishing them well.
Joyce:
I'm an on-site host but also have a job and a life. I send a detailed pre-check- in message about one week before the guest's arrival which covers details like how to get in (keyless entry for which I program the last 4 digits of their phone number) and where to find the wi-fi code. More often than not, I've not been at home when the guests arrive and they let themselves in and find their way around just fine. I leave a hand-written note (on a special card I have printed up with my house logo and the word "Welcome!") on table where they can't miss it when they first enter. It says where I'm at (work, etc.) and what time I'll be home, as well as reiterating where they can find the wi-fi code, which I keep in the house manual and purposely do not reveal prior so that they'll be incentivzed to actually look in the house manual. I ask them to message me when they've arrived and are settled in. This has worked for 5* on arrival ratings for 22 out of my 23 reviews so far.
Wara:
Thank you all for sharing.
Check in/out
Can you share how to check in/out process for my idea,please?
Ed & Hugh:
We show them around. Then have them sign a simple form stating that they understand the house rules, understand the cancellation policy, understand where he security cameras are, and understand that they have to refer to their travelers insurance policy for any losses. We give them their keycode and show them how to use the lock. We provide some local travel references. That's about it. We don't really do anything for checkout.
Queenie & Ted:
We show the guests the entire house, then their room. We show them how the keyless door lock works. We also provide a printed manual of house rules and local restaurants, sights to see, etc. Our guests usually have busy days planned so they just want the basic introduction to the house.
Sheryl :
I invite them in and, as I require that shoes be removed, offer them the seat near the door where they can take them off. I then offer them a cup of tea, glass of water or wine and sit with them to hear about their travel and plans for their visit. Usually, we've had enough of an exchange for me to ask specific questions like "Where will your conference be held? What time is your friend coming to get your tomorrow?" Once a calm look appears on their face that tells me they are at ease, I take them on a tour of their room, bathroom and show them where their breakfast offerings are and, with a dramatic wave, present their beautifully set place at the table! I show them the loft and living room and present them with their copy of the guest manual (with house rules on the front) and their key.
My purpose is to 1) Put the guest at ease and give them a chance to take in meeting me for the first time and seeing my home. I have learned that guests are often suspicious that you or the space won't be as promised! Sometimes, they even say "It's exactly like the pictures!" Well, yeah! 2) To give them enough information to get comfortable in the space and know what is available to and expected of them without overwhelming them.
Juliet and Ed:
I do pretty much exactly the same, except I don't offer the drink until after they've settled in. Maybe I'm thinking that after a journey, they might need to use the bathroom before ingesting any more liquids? My way doesn't always go the way I'd like it though; often they spend a lot of time in the room (unpacking, maybe?) and when they do come out they seem to be headed out the door to go out for dinner. I would really like people to stop and have a cup of tea/glass of wine with us, but sometimes we don't seem to find the right moment. Would love to know other people's take on this!
Raymond & Elaine:
We chat a few minutes in the garden if the weather is fine then I show them their room, tea/coffee making facilities,explain the blinds and point out the info folder with internet code on the cover. We move on into their bathroom where I show them their baskets containing their towels etc and briefly explain the jacuzzi . Then we go into their private lounge and dining room where I say they will eat breakfast. I ask them what time they want breakfast, answer any questions give them the keys to their private entrance and leave them to eat the cakes I have made adding I'm just next door if they need anything and if anything is missing or wrong to tell me straight away so that I can put it right. Takes about 10-15 minutes.
Fiona:
I show them around their room and the common areas, where they can find the guest book and the wifi code, etc. I offer them something to drink and check their ids and we go over the house rules. We then make sure they are comfortable locking/unlocking front door and tell them how to reach me. Then I leave them alone.
No real checkout procedure - just getting the key back and wishing them well.
Joyce:
I'm an on-site host but also have a job and a life. I send a detailed pre-check- in message about one week before the guest's arrival which covers details like how to get in (keyless entry for which I program the last 4 digits of their phone number) and where to find the wi-fi code. More often than not, I've not been at home when the guests arrive and they let themselves in and find their way around just fine. I leave a hand-written note (on a special card I have printed up with my house logo and the word "Welcome!") on table where they can't miss it when they first enter. It says where I'm at (work, etc.) and what time I'll be home, as well as reiterating where they can find the wi-fi code, which I keep in the house manual and purposely do not reveal prior so that they'll be incentivzed to actually look in the house manual. I ask them to message me when they've arrived and are settled in. This has worked for 5* on arrival ratings for 22 out of my 23 reviews so far.
Wara:
Thank you all for sharing.