Post by High Priestess on Oct 1, 2015 3:44:21 GMT
Lindsey shared in Sept 2015
Need assistance with leaving a less-than-great review
I have come across the first time that I would not recommend
a guest when it comes to leaving a review. I wanted assistance in how to handle
the situation as far as the review goes. I have had a lot of guest come over
the past couple years and have little problems here or there, but nothing to
really warrant a negative review/not recommend a guest to future host.
I rented my house out from Aug 31 to Sept 25 for reservation
# XXX with my guest. The first set of issues came at the beginning of the
reservation when the guest repeatedly asked if I would cancel the reservation
of my pre-booked guest from Sept 25 – Sept 27 – I advised the guest that AirBNB
would not allow me to cancel on pre-booked guest. However, the guest continued
to ask me to do this about 3 times over the course of the first week he was at
my house and my answer was the same every time.
Things settled down after that other than a request to have
the lightbulbs replaced outside which I did within 24hours of the request on
Sept 2.
The majority of the problems arose when I came back to the
house after the guest had checked out on Friday Sept 25. I came into the house
around noon, to discover the house was in bad shape. First, the fridge had what
appeared to be a half bottle of red wine spilled all over the bottom shelf
which leaked into the lower drawers – it took nearly 30 mins to take everything
out of the fridge in order to clean up the glass shelves, drawers, and
sides/bottom inside the fridge. Second, I walked into the downstairs bathroom
to discover the bathroom sink had been clogged with what appeared to be a
greasy brown substance – I was able to unclog this without hiring a plumber.
Third, in the upstairs hallway going from the master bedroom to the 2nd
bathroom, there was a brown substance smeared over the wall/door molding.
Fourth, some of the bookcovers on the table downstairs are completely gone
(although I found one behind the couch in a crumpled messy state). Last, when I
walked to the backyard area, there were about 10 plastic bags filled with
soiled baby diapers laying on the ground which from the looks of it had been
there a while as there was a brown liquid that had seeped out underneath some
of them probably due to the rains we have had for the past couple of days.
I understand that reviews stay with guests on their profile;
however, I cannot in good conscious leave a review that doesn’t fully express
the state of 1) upsetness and 2) disgustingness of the house when I arrived
home. While I understand that the guest had a 2/3 year old daughter, I have had
many guests stay at my house with children/ and not had this level of uncleanliness.
Any advice you could recommend for how specific/unspecific I
should be in both my public review & private feedback would be greatly
appreciated. I reached out to AirBNB and was advised that they could not
provide me with specific information of what I should/shouldn’t say in my
review but just provided the links to Review Guidelines and Review Extortion
Policy to make sure what I said would not violate either.
Queenie & Ted:
Asking for an extension of their stay and light bulb replacements are not an issue. I would leave an unemotional review along the lines of "Communication=xx, Obeying of House Rules=yy, Cleanliness =0 due to filth of refrigerator, master bedroom, walls, and backyard garden at checkout. Guests are suitable for hotels with daily housekeeping services."
Keith:
This is extremely long winded. You really need to digest this down to perhaps bullet points.
I cannot recommend these guests for the following reasons...
Beyond what q&t said I'd state that they left used baby diapers outside in the rain and destroyed some book covers.
Also... It sounds like your home isn't baby proof. If you babies don't leave books or anything easily ruined at baby level. I tell guests my house isn't baby proof and remind them if they want to bring a baby they need to pay close attention the entire time. They rarely do but at least I've reminded them.
You could say they're pushy and demanding and they didn't book all the time they needed and wanted you to cancel another guest for their convenience and you won't of that to people.
This is a pet peeve of mine. People will book a couple nights to "test out your place" and them expect to extend if they are ND dissatisfied. It's very rarely possible in peak times where I live and it's just not an assumption that works well. In a hotel maybe. But for a room in a house probably not.
Joseph:
I would keep the review very short and on point like Keith suggests .
I would skip over the spilt wine in the fridge as small accidents do happen . The mystery brown goo and old Diapers are inexcuseable !!!
I would simply state due to several violations to the house rules and sanitary issues that these guests are best suited to stay at commercial hotel properties and are not ideal guests for Airbnb . Most Hosts will understand what you are saying . I would also write to the guests if you have not already and let them know that the mess they made is unacceptable from a guest . Ideally you should take pictures of any and all damage done for proof to show Airbnb and for any claims against the security deposit .
Andrew:
I would never want to host a guest who put red wine in the refrigerator.
Deborah:
A very Andrew-esque reply!
Here's to non-chilled red wine!
Need assistance with leaving a less-than-great review
I have come across the first time that I would not recommend
a guest when it comes to leaving a review. I wanted assistance in how to handle
the situation as far as the review goes. I have had a lot of guest come over
the past couple years and have little problems here or there, but nothing to
really warrant a negative review/not recommend a guest to future host.
I rented my house out from Aug 31 to Sept 25 for reservation
# XXX with my guest. The first set of issues came at the beginning of the
reservation when the guest repeatedly asked if I would cancel the reservation
of my pre-booked guest from Sept 25 – Sept 27 – I advised the guest that AirBNB
would not allow me to cancel on pre-booked guest. However, the guest continued
to ask me to do this about 3 times over the course of the first week he was at
my house and my answer was the same every time.
Things settled down after that other than a request to have
the lightbulbs replaced outside which I did within 24hours of the request on
Sept 2.
The majority of the problems arose when I came back to the
house after the guest had checked out on Friday Sept 25. I came into the house
around noon, to discover the house was in bad shape. First, the fridge had what
appeared to be a half bottle of red wine spilled all over the bottom shelf
which leaked into the lower drawers – it took nearly 30 mins to take everything
out of the fridge in order to clean up the glass shelves, drawers, and
sides/bottom inside the fridge. Second, I walked into the downstairs bathroom
to discover the bathroom sink had been clogged with what appeared to be a
greasy brown substance – I was able to unclog this without hiring a plumber.
Third, in the upstairs hallway going from the master bedroom to the 2nd
bathroom, there was a brown substance smeared over the wall/door molding.
Fourth, some of the bookcovers on the table downstairs are completely gone
(although I found one behind the couch in a crumpled messy state). Last, when I
walked to the backyard area, there were about 10 plastic bags filled with
soiled baby diapers laying on the ground which from the looks of it had been
there a while as there was a brown liquid that had seeped out underneath some
of them probably due to the rains we have had for the past couple of days.
I understand that reviews stay with guests on their profile;
however, I cannot in good conscious leave a review that doesn’t fully express
the state of 1) upsetness and 2) disgustingness of the house when I arrived
home. While I understand that the guest had a 2/3 year old daughter, I have had
many guests stay at my house with children/ and not had this level of uncleanliness.
Any advice you could recommend for how specific/unspecific I
should be in both my public review & private feedback would be greatly
appreciated. I reached out to AirBNB and was advised that they could not
provide me with specific information of what I should/shouldn’t say in my
review but just provided the links to Review Guidelines and Review Extortion
Policy to make sure what I said would not violate either.
Queenie & Ted:
Asking for an extension of their stay and light bulb replacements are not an issue. I would leave an unemotional review along the lines of "Communication=xx, Obeying of House Rules=yy, Cleanliness =0 due to filth of refrigerator, master bedroom, walls, and backyard garden at checkout. Guests are suitable for hotels with daily housekeeping services."
Keith:
This is extremely long winded. You really need to digest this down to perhaps bullet points.
I cannot recommend these guests for the following reasons...
Beyond what q&t said I'd state that they left used baby diapers outside in the rain and destroyed some book covers.
Also... It sounds like your home isn't baby proof. If you babies don't leave books or anything easily ruined at baby level. I tell guests my house isn't baby proof and remind them if they want to bring a baby they need to pay close attention the entire time. They rarely do but at least I've reminded them.
You could say they're pushy and demanding and they didn't book all the time they needed and wanted you to cancel another guest for their convenience and you won't of that to people.
This is a pet peeve of mine. People will book a couple nights to "test out your place" and them expect to extend if they are ND dissatisfied. It's very rarely possible in peak times where I live and it's just not an assumption that works well. In a hotel maybe. But for a room in a house probably not.
Joseph:
I would keep the review very short and on point like Keith suggests .
I would skip over the spilt wine in the fridge as small accidents do happen . The mystery brown goo and old Diapers are inexcuseable !!!
I would simply state due to several violations to the house rules and sanitary issues that these guests are best suited to stay at commercial hotel properties and are not ideal guests for Airbnb . Most Hosts will understand what you are saying . I would also write to the guests if you have not already and let them know that the mess they made is unacceptable from a guest . Ideally you should take pictures of any and all damage done for proof to show Airbnb and for any claims against the security deposit .
Andrew:
I would never want to host a guest who put red wine in the refrigerator.
Deborah:
A very Andrew-esque reply!
Here's to non-chilled red wine!