Post by High Priestess on Feb 22, 2017 3:03:16 GMT
This is a scary story-- scary because of the way it reveals that Airbnb is much more out to protect its own interests, than to protect innocent hosts who might find themselves with a guest who gets herself into trouble thru her own bad judgement. Let this also be a good lesson to all on why you should never allow guests to bring visitors into your home!!
Recently one of my guests contacted Airbnb and reported to them about some unwanted sexual advances from a friend she invited to the house. Long story short, Airbnb barely listened to me and barely reviewed my facts and after a few days I got a message that they've deactivated my account.
I tried to tell them this guy is not a host and not at all related to the house, he just lives in the neighborhood. I also sent them their whatsapp communication showing that she invited him over. I don't know what happened exactly in her room but surely I cannot control any of it.
What do you suggest? is there any way to convince them to reactivate the account? Is there any one to speak with over the phone?
Post by High Priestess on Feb 22, 2017 3:17:00 GMT
And...another host also thrown off Airbnb, another recent post on AirHosts Forum
Scary stuff!! This just demonstrates how very risky it is, even to cancel a reservation with good cause, because the guests intend to violate your rules. You just take a risk having accepted the reservation in the first place (eg, as you always do when you have INstant Book on).
After 5 years and 700 stays, and 400+ 5 star reviews, without even a phone call I was thrown off and blocked from airbnb. All my reservations were canceled. The ones they told me I can keep a week out have not been paid. They said I was biased against same sex renters. Funniest thing I ever heard. I never have been or would be biased against same sex renters. I do however have a problem with 4 men booking a 2 bedroom then telling me on the phone they plan to have 4 girls over. Now i have 8 in my two bedroom. I just don't want the overload of this on my apartment. It's my fault I let instant book settings be on most of my places. It's those settings that get us the extra bookings. They won't talk to me about it. I can't get through to a supervisor. They say they have the ticket someone will get back to me. They erased $28,000 in future bookings, without even speaking a word to me about it. I could care less if your preference is men or women. What I care about is 8 people in a place that was meant for 4 people. I don't know what to say or do i just lost about 40% of my business because of this. Account says locked. Can't get them to call me back. I just don't like how they are treating me over this. Anyway be careful. As a host you are always just 2 days away from being removed.
I read both articles, the assault delisting to the end. Although they sound scary, wonder how selective the hosts presented their case. In the assault delisting, the guest invited a neighbour in. Obviously not a stranger to the host, as he immediately got the what's up messages from him. So, to speculate a bit: the huest meets a guy, maybe presented by the host or vouched for, if only with a remark: "Ah, you met Charly, nice guy" the host saw no inconvenience to the guest bringing him home several times. Then something happened, a light misunderstanding over invitation to talk or invitation for more. The guest flees to the bathroom, the neighbor leaves and the host does nothing to comfort her. Knowing disrespectful men, I easily immagine another remark : "What do you expect receiving him several times in your bedroom ?" Which pops into my head too, but you can't say that loud. - At 20, I invited a fellow student to have a last cup of tea in my studio at midnight. He was all astonished to get a cup of green tea and that it was not a weird code gor beerand sex. Maybe the guest lerned about the difference in perception only that night. - When airbnb asked for more information, he provided the what's up conversation to prove it was the guest's fault anyway, prooving at the same time that the offender was someone close to him. My first reaction would be to pick up the phone to know what it is all about. Obviously he knew that and felt no compassion with his guest.
The other host has 27 listings, which means a large professional hosting business. With no professional basics either: the reported discrepancy between gay bias or overcrowding appeared in a phonecall, no written confirmation of the call , but no reflex either to call airbnb. He cancelled on the guest, which is strange for a professional. With 27 lisings, there may have been a visible pattern as well.
Post by High Priestess on Feb 22, 2017 16:09:15 GMT
Yes, it is hard to tell if the hosts presented the whole truth in these posts. One can't know that.
I also think hosts are much safer if, when wanting to cancel a guest's reservation, they contact Airbnb and explain the problem, thus providing evidence and documentation to protect themselves against possible retaliation through the guest making false claims.