Post by High Priestess on Oct 1, 2015 1:42:29 GMT
Florencia shared in SEpt 2015
Why I don`t like to "Reply" a bad review?
The first thing I don´t like about replies is that is totally eye-catching. As the reply is a bit offset to the right it is imposssible to skip it. I believe that most guests skim reviews when looking for an opinion but in regards to a reply I'm sure that most of them make a stop on there and the stop can lead the guest to read that review if the asnwer is long enough which I think is always the case when someone need to respond to a bad review (you can`t always do it on a twitter´s length line)
The second thing I don´t like about relpies is that you have a 14 days cap to leave one. That is too short and it is no sense to have it. If something went down on the guest´s stay, say cable TV signal is noisy or a small water leak, then I have 14 days to fix it in order to properly reply that I have fixed it which looks quite different than "I will take care about it". Whatever what is the point of the cap? In what manner it hurts the transparency of the sysytem if I choose to reply in a month or two instead?
The last thing I don`t like is that you can´t edit them which kind of follows the second one. What if I have a problem with a neighbor and take me months to solve it? Might I reply "I´m working out with him" and then change that to "I have reached an agreement". What if there are some works on the street that makes people hard to sleep? Might I write at first "You don`t hear anything with the windows close" and then "The fixes on the street are done". What if I made a terrible TYPO? And again, what in the world this hurts the transparecy of the review system?
Eric:
Florencia, some very good and valid points. The third one, "edit", in particular would be a useful feature.
ALex:
I reply to every review. Then nothing is eye-catching.
Florencia:
I got your point and I saw that a lot of people do this (I'm starting to do this too). If I'm not wrong the reply don't reach the guest so the point of it is to be read by the ones interested in your place. Second, if you say that you reply every review to skip an eye-catching bad review's reply then the main purpose of the reply is lost. So more than 3/4 are there to say "Thanks" that will not reach the guest but instead to avoid a stand alone reply to a bad review. Another point that I haven't mention is that Airbnb don't fold long replies and this make the long reply even more eye catching than the rest and as so that review. It is easy to say Thanks in a few words but not always easy to reply in a twitter line for a bad review.
Why I don`t like to "Reply" a bad review?
The first thing I don´t like about replies is that is totally eye-catching. As the reply is a bit offset to the right it is imposssible to skip it. I believe that most guests skim reviews when looking for an opinion but in regards to a reply I'm sure that most of them make a stop on there and the stop can lead the guest to read that review if the asnwer is long enough which I think is always the case when someone need to respond to a bad review (you can`t always do it on a twitter´s length line)
The second thing I don´t like about relpies is that you have a 14 days cap to leave one. That is too short and it is no sense to have it. If something went down on the guest´s stay, say cable TV signal is noisy or a small water leak, then I have 14 days to fix it in order to properly reply that I have fixed it which looks quite different than "I will take care about it". Whatever what is the point of the cap? In what manner it hurts the transparency of the sysytem if I choose to reply in a month or two instead?
The last thing I don`t like is that you can´t edit them which kind of follows the second one. What if I have a problem with a neighbor and take me months to solve it? Might I reply "I´m working out with him" and then change that to "I have reached an agreement". What if there are some works on the street that makes people hard to sleep? Might I write at first "You don`t hear anything with the windows close" and then "The fixes on the street are done". What if I made a terrible TYPO? And again, what in the world this hurts the transparecy of the review system?
Eric:
Florencia, some very good and valid points. The third one, "edit", in particular would be a useful feature.
ALex:
I reply to every review. Then nothing is eye-catching.
Florencia:
I got your point and I saw that a lot of people do this (I'm starting to do this too). If I'm not wrong the reply don't reach the guest so the point of it is to be read by the ones interested in your place. Second, if you say that you reply every review to skip an eye-catching bad review's reply then the main purpose of the reply is lost. So more than 3/4 are there to say "Thanks" that will not reach the guest but instead to avoid a stand alone reply to a bad review. Another point that I haven't mention is that Airbnb don't fold long replies and this make the long reply even more eye catching than the rest and as so that review. It is easy to say Thanks in a few words but not always easy to reply in a twitter line for a bad review.