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Post by High Priestess on Feb 13, 2017 18:31:15 GMT
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Post by rhonda on Jul 11, 2017 17:34:48 GMT
Aloha Deborah,
I did send a message to the guest who booked on behalf of his parents thanking him for the update and "please read this" which was a copy and paste of same thing I posted from the help article.
I haven't heard back from the guest.
I believe the Customer Service Rep stated her name is Mia, although they never send any follow up emails regarding phone calls, like they used to.
In the past, I have made every guest work with airbnb to change the reservation for who ever is the actual guest(s) staying.
I informed the Customer Service rep, that if a guest is unable to make a reservation, how in the heck are you supposed to communicate with them once they arrive at the house.
I've also experienced a number of reservations where the booking party apparently did not share the house rules with their guest which hasn't been to pleasant.
She stated she understood, but it was OK, put me on hold to "dot her i's and cross her t's", and stated she couldn't find anywhere such was stated.
Then I explained there would be no hotel that would accept such.
She agreed with that one, but assured me it was up to the host to make the decision.
If there are any known rules, I like to follow them to avoid any conflicts.
I guess I'll have to phone airbnb again to resolve it.
It's actually a one night stand on Sunday, in the cheapest room, arrival 6-7 with early departure.
Not exactly how I want to spend my Sunday waiting around for one guest to arrive.
Thanks for your response, and much appreciated.
It's hard to keep track of what airbnb is doing and changing when communication with hosts appears to be the last on their list of priorities.
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Post by rhonda on Jul 27, 2017 23:00:38 GMT
Update and mucho Thanks to Deborah with her reminder of 'RED FLAGS', and Airbnb to the rescue.
Sorry, but I can't figure out how to have a coherent conversation in this forum.
Quick Reply, Reply, or Create Post...whatever, I live on an island in La-la land.
My earlier response to Helga was the crap I had to deal with this morning that I've grumbled about, spent my morning on the phone with Danielle at Airbnb who apparently knows something more than other CS reps.
Guest #1 who I suspected was a third party booking went like this:
J... IB books....
Message comes in:
"Hello my name is C.... My arrival time will be about 15:30. Hope to meet you soon!"
my reply:
"Aloha C...,
Thank you for your interest in my property.
I'm a bit confused as the reservation is made my J....
Will he be joining you during your stay?
If not, than this is a 3rd party booking which is against the Terms of Usage with airbnb, and I will ultimately have to be unable to accept your reservation.
Also, I need you to review the house rules, as check in time is stated as 'anytime after 4 pm.'
In addition I have added that early check-ins and late check-outs cannot be accommodated, as I am sole proprietor with many chores to prepare the home for my guests, as well as my attempt to prioritize my personal duties and work.
Please clarify before we move forward with your reservation.
With much aloha,
Rhonda
Next:
"Aloha C....,
Since I have not heard back from you, I shall phone airbnb and ask this reservation to be cancelled.
I cannot accept Third Party Bookings as stated, and it is apparent that you are not familiar with the house rules regarding check-in times which is a requirement for you to read and agree to prior to booking.
I wish you well in your search for other accommodations.
With much aloha,
Rhonda
Danielle at Airbnb agrees to reach out to the guest, as I have once with no response.
Here's the Good News:
#1 problemo solved: Suspected Third Party Booking:
Guest responds after my p/c to Airbnb. I don't know if they were able to connect, or if he's going off my response.
"Sorry! I'm j....! C.... and I will go there together. I didn't check the mail immediately because I was on duty last night. I totally understand your concern. We will find another accommodation. Thanks!"
Gawd I have to take eng 101 refresher, all I asked for was that J would be a guest with C.
Apparently, this smells as he was quicker to lose his 50% of a Friday night one night stand, than reply "Yes, we will both be arriving, and NOT prior to your stated time of check-in."
Hooray!!
I have not received a cancellation notice, so I'm gonna be smiling when his or her room is still booked and receive 100% room rate, rather than my Strict cancellation refund.
Perhaps Danielle will get in touch with him, advise him to cancel, but whatevers, smells here as he was more willing to find other accommodations than state, yep, that's my wife, g/f, friend, but we'll be together.
#2 Guest who could not take the time to respond with the statement I required.
Airbnb was totally in agreement with me, advised me to continue with such, and they will back hosts up, as it's stated as a requirement. Message threads are read, and if the information was provided to the guest, then too bad for the guest; as in 'they didn't know the gate code, host was not home, whatever.' If it's stated in the message thread, then the obligation goes to the guest with no question or penalty to the host.
Haven't heard back from that guest, I pray Danielle doesn't tell her what to write, and the mistake is understandable, but she booked for 1 guest when in fact it's her and her husband "who will inform me of their ETA once they buy their airline tickets."
#3 Guest who wants to scream "Discrimination against Asians"
. Response cannot be removed.
. Hospitality business runs on the simple factor that we cannot please all guests, and prospective guests can figure this out when reading reviews.
. Yep, their responses do come back to bite them in their own ass if prospective hosts do their homework and choose to avoid such vindictiveness; and finally,
. Airbnb doesn't give a rats ass; as per the 'Discrimination policy'.
A pattern has to be found.
Anyone can see the vast amount of 'Asians' I host who are happy as punch. Therefore, shred box for her little attempt of screaming "Discrimination."
#4 Who was not through the airbnb platform requesting this Friday night one night stand for his wife and two little ones in the cheapest one night stand room available (NOT the apartment) writes:
"We are two adults and have two little kids 4yr and 1yr that could just sleep with us. Would that be ok with you? We are planning to stay for only one night 29/30 of July. The appartment looks absolutely amazing."
boring myself now....my response :
"Aloha M....,
Thank you for your inquiry, but I am unable to accept your request.
House rules clearly state each room accommodates 2 guests maximum.
The house is clearly not appropriate for young children with all the stairs, windows, and pool involved.
The apartment is a 4 day minimum stay, at pool level with 6 foot depth, and clearly not appropriate for youngsters.
I wish you well in your search for appropriate accommodations.
With much aloha,
Rhonda"
This lovely platform has upgraded so much to our hosting benefit, that there is not one button to hit Decline, and has removed the option to "Remove your payment request."
All done and said, guests are to lazy to read; hosting is an extremely hard job chosen by some; and my listings are stated that there is no reason a guest would be able to grumble that information was not provided, NOR do I have to accept them if they do not follow my instructions.
Just when ya lose hope, Hope appears!
It is my intention to share this utter waste of time spent with ding-a-ling guests to hosts to Carry On, and YES, some at Airbnb still have our backs!
Sunny day here, time to get the Farmer John clothes on and chop down some trees!
With much aloha to all from Rhonda's world in La-la land
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Post by High Priestess on Jul 28, 2017 6:02:19 GMT
Glad to hear Airbnb was on your side re the third party bookings, Rhonda. Yes, having a "no discrimination policy" can most definitely leads to someone (who has a chip on their shoulder or doesn't want to take responsibility for their own behavior) using their belonging to some "protected" class, now finding a way to make anything difficult that happens to them, be someone else's fault. "Discrimination"!! Waaaa...!! |
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