Post by High Priestess on Oct 14, 2016 17:46:18 GMT
Oh dear. My guest, call her Rachel, is due to check out 15 minutes from now, and from all I can tell, is either sound asleep in her room, or has gone out of the house and has her phone turned off. I suppose I will find out soon enough when I enter the room in about 20-30 minutes to start cleaning.
This guest is staying for 2 days...checkout is this morning at 11am. It's now 10:45am and I have not been able to reach Rachel by phone, by text message, or by Airbnb message, or by knocking loudly on her room door. She had said yesterday that she wanted to talk to me this morning about an interest we had in common, and so we had an understanding that we would do that. But she is nowhere to be found and time is running out. Since Rachel had mentioned yesterday that she would be home late in the evening, I think it's likely that she slept in late.
I have another guest arriving for that room at 1pm so I really need her to be out in a timely way, as I have only 2 hrs between guests to clean the room.
I will post an update when I find out what is going on with Rachel.
Had that happen once and when I finally tried to walk in, thirty minutes after check-out time, found the door locked from the inside. When one of them answered, groggy and incoherent, I found 4 people; two of them unregistered and not allowed, all equally groggy and incoherent. All adults but too young. Airbnb charged their credit card for the extra people, and the extra costs of my cleaning everything they had pulled out of the closet to sleep the other two people.
Post by High Priestess on Oct 14, 2016 19:02:33 GMT
Well things turned out fortunately in this instance (not like in your case Grace which would have made me upset!!)
Just at check out time, I received a text message response from Rachel that apparently she sent 20 minutes prior...not sure why the delay on my phone...but she said she just then woke up and was heading to my house now and asked if she can check out late...? Not sure what went on...did she spend the night elsewhere? I told her that if I can start cleaning the room by 11:30 I can get things done by noon that is okay ....
THen she arrived at my house at about 11:10, and quickly began to clean out the room. She did so very efficiently and so I was satisfied that all was good, no need to comment on this oversight in her review. She was also very polite and apologetic. I got the sense she had stayed the night at her friend's home.
Also, we did have time for the conversation she had wanted to have, about astrology. Yesterday she'd asked me if I could do an astrological reading for her. So this morning after she cleaned out the room we spent a few minutes with her telling me about the questions she wanted to put to the stars -- one about her career, one about her love life. These are common topics for astrology. So overall I was pleased that after an alarming morning of no communication, everything went smoothly I got a bit of astrology business out of the deal to boot!
Post by High Priestess on Oct 14, 2016 20:13:39 GMT
This morning is the first rain of the fall season. My chickens are standing in the rain and squawking because they are wet. Each year they do this, at the first rain, forget that water makes things wet. It takes a couple rains until they learn.
Just at check out time, I received a text message response from Rachel...she said she just then woke up and was heading to my house now and asked if she can check out late...?
Why do people ask for a late checkout moments before checkout time. It's frustrating. This is something that should be done at least the previous day.
Many of my guests seem not to even know the checkout time until they wake up that morning and check the booking information to realize, "oh yeah, I'm supposed to leave and not stick around until dinner time."
Usually the reasons people want a late checkout is because they booked a 10pm flight and didn't want to pay an extra night and it's about leaving their stuff. My answer is always "you're welcome to leave your bags in the foyer and come back for them but the room needs to be vacated for cleaning at the checkout time" This usually satisfies them as I don't charge a bag drop fee or any of that ridiculousness
Post by High Priestess on Oct 15, 2016 15:40:56 GMT
In this case, I think the confusion around check out time was exacerbated by the fact that this guest was actually staying in two places while visiting this area -- my house and her friend's home. I dont' know what happened --whether she forgot what check out time was, or just got up very late, or both. It wasn't an issue of having a late flight, as she was simply going to go to her friends' home after checking out of mine....
Kind of odd, altogether..I would have thought it would just make more sense to stay at her friend's for her entire visit.
Sorry, but I think STR stays in someone's home are special and different enough that someone should take great care with them, including at least knowing and respecting check out time. I'm not such a sweet darling for those very few who decide to overstay. 🕐