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Post by maria on Sept 29, 2016 23:24:50 GMT
I think this is the right place:
I have an AirBnB guest who sent his inquiry, I approved it and now he changed the dates (increased them).
I removed the approval, so he can amend his inquiry. The system does not allow him, telling him he has been sent an 'special offer' by me. Which I did not.
I did not touch the inquiry, just approved and removed approval.
He cannot book. Suggestions? without me getting into trouble? Don't trust ABB glitchy system.
Thanks
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Post by High Priestess on Sept 30, 2016 0:14:24 GMT
Can you send him a special offer for the correct dates? THis would be the easiest thing.
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Post by maria on Sept 30, 2016 1:47:08 GMT
Just did. Was nervous after what happened to CC and Milu. Thanks
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Post by keith on Oct 2, 2016 17:32:01 GMT
There are some bugs...
One thing I've been complaining about for years with special offers is that the cleaning fee disappears and is rolled up into the total cost.
Some jurisdictions don't charge occupancy tax on "fees" so this means the guest pays tax on a cleaning.. In my case, I put all this data into a spreadsheet and track my expenses --the cleaning fee goes to a cleaner! so it makes it difficult to reconcile my bill with my bookings when this field is 0.
In other cases, they inflate the numbers of "instant books".. when you send a special offer which gets accepted, you get an email "X has Instant Booked your room..." well, no they did not!!.
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Post by maria on Oct 2, 2016 22:36:56 GMT
Update: I think I found the reason why he couldn't proceed with the reservation. I found out later, checking my Dashboard, that in the meantime we were going back and forth with this guest, another potential guest submitted a Request (not inquiry). My requirements are that guests are to be fully verified. At the end, I found a "cancelled" reservation (not an inquiry) in my reservations list, from somebody who did not communicate with me at all and of course was NOT fully verified by AirbnB. Reservation was never going to happen. Weird.
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