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Post by CC on Jul 14, 2016 16:59:00 GMT
Starts off bragging how everyone in her family is an Airbnb host. She has an uppity job. I almost caution her my house & hood are very modest. But I figure she knows how to read a listing, plus she Instant Booked. I've been single-handedly rejuvenating my immediate neighborhood anyway & it looks pretty good. So I figure I'll take her money. Then the question: "Address?"
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Post by Mabel on Jul 14, 2016 17:51:49 GMT
CC when they ask for the address do you give it to them? I refer them to the information they received in their itinerary and reiterate that my guests must be able to read and follow instructions for it to be a good fit here. If they have not read their information, whether it's address, directions, rules or check-in terms then there will be problems following terms once in my house. I need to know this upfront. Of course I will make occasional exceptions for understandable reasons.
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Post by CC on Jul 14, 2016 18:52:15 GMT
I tell you, Grace, I am speechless when they ask for the address. I've never traveled, but doesn't Airbnb give these people the address?!? I said 🤔 Should be in your info. Then I sent my special instructions to find the house, which is long, but pre-saved. Especially with women, I don't dare say anything that they could possibly consider a slight. Except one time I did & I paid dearly for that one!
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Post by CC on Jul 14, 2016 19:19:24 GMT
She just asked if I have wifi. Duh! Then I told her the code is in her info, but that I would text it to her also. She said Oh! I'll give you my phone number! I'm like, I have your phone number!
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Post by High Priestess on Jul 14, 2016 22:05:45 GMT
All the things guests don't read!!!....on that subject, this week I had two inquiries from women who wanted to stay in my room WITH their boyfriend. I say about three times in my listing and then also in house rules that the room is for ONE PERSON ONLY. One woman asked if she and her boyfriend could stay there for 3 months. That was an inquiry. "I saw you say room is for one person but I was wondering if you might accept both of us" DUH! Don't you think that if I would accept two, I would probably not have stated three times that the room is suitable for one person only??!
THe other was a reservation request from a woman who wanted to stay for a week with her boyfriend -- she said it would be a "stay-cation." No, you and your BF aren't doing a stay-cation here! Rather I asked her to do a cancellation -- of her reservation request. Happily she obliged. I tend to be quite curt with these people -- telling them that "as stated in my listing description and house rules, the space is for one person only. If I were open to two people I would have stated that. I suggest you look for a place that accepts two people. There are many of those."
And really there are MANY Places that accept two!!
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Post by CC on Jul 14, 2016 22:30:41 GMT
But if all your family are Airbnb hosts, how are you quite so clueless?
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Post by Deleted on Jul 15, 2016 1:20:33 GMT
Ha-Ha CC....
"Duh....like I have it".
I haven't figured out how to use this board coherently and currently have more chit on my plate than allows me to even consider serving one up for myself, or having one done for me.
I don't know if you have caught my grumbles about 'Teach'.
But here is yet another email from 'Teach' I woke up to after shutting down the whole flippin computer last night with dreams of finding those two sharks.
Guest: "I don't know why I still feel I need to explain / defend myself, but I also wanted to add that I still haven't received the visa bill with this reservation on it (my billing cycle ends tomorrow), so I had no way to know if the reservation had gone though or not. Just trying to help you understand as you seemed to think somehow I should have known."
Unfortunately, it was not an airbnb booking. If so, it would have been a piece of cake to inform them it was an instant booking and I no longer feel comfortable with this guest.
My bad.
That website is 'not available', they only work M-F, 8-5, excellent move for 24/7 travel industry.
Here's my final response in writing followed by a phone call leaving message of my decision that she'd better make up her mind what attitude she is going to carry, or I'm over you and will cancel her myself:
"Aloha... (the only Teach from Hell I've ever had the opportunity to deal with),
Then will you please stop?
I have contacted ... (the website who chooses bankers hours in the travel industry), who is now currently closed to advise me on this situation you continue to beat to death. It appears you are not going to be happy during your stay no matter how many times I have attempted to reassure you otherwise. You stated it was your desire to be on the other side of the island. I refuse to be placed in a situation of hosting unhappy guests in my home who continue to switch the blame to me for every mistake or misunderstanding during the booking process. I have never said you have done anything bad(this accusation was her term from a previous email), nor there is any reason I would be aware of your credit card billing procedures.
I've left you a phone message which I was only able to locate via my phone from your last call with me during your repeated use of dropping the 'F' bomb during the conversation, as well as your husband yelling in the background that it was his intention to dispute the charge on your credit card.
It certainly would bring me no pleasure to host you for 4 days to find that this is the intended outcome.
I believe I have allowed you to transfer your frustration onto me and this is not acceptable, nor my style of living.
I do not receive many bookings through this website, so at this point I am feeling compelled to cancel your reservation myself and forced to being no longer able to list with this company. This is my occupation. I take great pride in my home and hosting style. I refuse to welcome unhappy or hostile guests into my home who are only staying due to being 'forced to' since you were not offered for me to go along with your wishes of cancelling your reservation for you and offering a refund. There........so now we're all frustrated. I wish you a happier day. With much aloha, Rhonda
P.S. You might want to update your telephone number with (blah-blah company with bankers hours) also, as it does not match what was on my phone or your introductory message that 'You have reached... (Your Next Anticipated Hosting Experience from Hells) cell phone, please leave a message.'
I have made comment lately how hard I try to just zip those lips, but I don't need this crapola to enter into my humble abode with all this biatching and carrying on.
You stated the other day that you love Airbnb. I do too. This chit would have ended long ago, and they probably would have provided her with a round-the-world trip for her continued beating that horse to death.
For me, I get to wear the Ronald McDonald colors for another quarter and google "Tiny Houses, Bigger Life."
I'm so flippin wound up I could throw up.
Papaya was a real treat. I did check the pillar to the front porch she ran into with her car. I think her plastic car took the brunt. I didn't even see where it would be necessary to touch up the paint. Luckily the pillars and her rental car are both gray, yes? I left the house after my swim, and half hour before check-out time only to get stuck in a parking lot where I couldn't get my key to turn the truck on. Hour and half later...Poof!! Papaya gone.
The "do you have availability tomorrow? We'll let you know in the morning" dug out (breakfast hoarders), didn't check-out. Scientists....too high and mighty to take care of business?
The A word of the day was 'an awesome viewing' at the second house on the mainland. The Sold one is in the midst of communication connections with too many cooks in the kitchen. The Realtor agreed with me....of course I'm paying her for such, that apparently some people think whoever lives in Hawaii uses $100 bills for toilet paper.
What could have been a passive-aggressive move I could have taken with Papaya and her g/f? What's a one liner your mil would have stated? I don't think "Could you just go to your room, or enjoy any part of the rest of the house while I attempt to cook my own dinner and bake you all fresh banana bread? would have helped. Perhaps "Go, Go"? "sho sho"?
They thought the fresh banana bread for breakfast meant NOW...9 pm arrival, not 6:30.
I couldn't make this up, I went downstairs to improve my sleeping quarters in the office, as I AM NOT sleeping next to this duo. When I arrived back up to the kitchen, they were all over making their own dinner.
Lucky me, I bake some killer chocolate cookies and had them for dinner.
OK, venting is over, the scientists have returned and I have to finish Papayas room for the next one nighter.
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Post by patricia on Jul 15, 2016 22:32:00 GMT
Re: address - not sure if ABnB still sends directions to the guest with the booking confirmation. When I started hosting (Oct. 15) the guests received my directions automatically with their booking confirmation. Guests always found our house without a problem even though we don't have street addresses in Tahiti. Then about 2-3 months ago we had our first guest who got lost and within a week a second lot. The second lot complained about not receiving detailed directions. They showed me their booking confirmation and this confirmed to me that ABnb was no longer automatically sending the hosts direction with the booking confirmation. Not sure if they changed it again, however now I always send the directions with my first message thanking for their booking and then again 5 days before they are due to arrive.
So, CC, maybe your guests really did not receive your address with the booking confirmation?
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Post by CC on Jul 16, 2016 1:21:44 GMT
Wow
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Post by Deleted on Jul 20, 2016 18:33:10 GMT
CC....one of your pictures has your house numbers on it, and your listing title states the street name.
Nothing is right here in Hawaii....we have one main road that goes all around the island.
Within the driving distance, the road or 'highway' changes names 5 times.
I used to try to explain that to my guests in the driving directions, but gave up. It's their adventure of how they want to play the 'let's find our accommodations without a map or instructions from the person who lives there.
I loved the driving descriptions when I used my travel credit to meet the Donkey and visit the worst night time happening.
You had to count the telephone poles, which were marked, but there was so much vegetation growing, we'd forget what the last number was before we could attempt to make out what the current # was, if in fact it was locatable.
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Post by CC on Jul 20, 2016 18:36:32 GMT
Aloha, I will double check, but I don't think I've ever put my house numbers on any pic.
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Post by Deleted on Jul 20, 2016 18:40:55 GMT
Aloha Patricia,
Yes, they have re-added it to the itinerary along with the house rules and house manual. You can see it when you click on your reservations, then click print or change and it comes up for all to see. I request them to print it out, and especially it arrives in their language of choice. No excuses there.
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Post by Inanna (Shaun) on Jul 20, 2016 19:42:51 GMT
I don't know how to do a quote box so I will italize Grace's words below. This is really crucial. When guests ask ridiculous questions, refer them to the information already provided. It doesn't seem to lower the star rating and it sets expectations for independence. The guests often seem sheepish for having been caught out not reading. CC when they ask for the address do you give it to them? I refer them to the information they received in their itinerary and reiterate that my guests must be able to read and follow instructions for it to be a good fit here. If they have not read their information, whether it's address, directions, rules or check-in terms then there will be problems following terms once in my house. I need to know this upfront. Of course I will make occasional exceptions for understandable reasons.
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Post by CC on Jul 20, 2016 20:46:31 GMT
I do give it to them & take that opportunity to send them long-form instructions, as my house is hidden in a jungle-forest known as my yard.
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Post by CC on Jul 20, 2016 20:50:08 GMT
I checked, Aloha. I don't have my address showing! I'm not one of those dumdums! That'd just lead to people showing up saying they have a res!!
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