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Post by High Priestess on Jul 13, 2016 15:40:08 GMT
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Post by Inanna (Shaun) on Jul 13, 2016 22:45:25 GMT
I once had a conversation with customer service after a real PITA guest informed me by phone that he would be arriving early, at 2 am. I said no, but he showed up anyway and I had to call csx. Maybe I've told this story before.
anyway, the woman I spoke with at csx, noting that the guest's name was Arabic, said "it's always them that cause the problems." Cringe.
(We've had loads of great Arabic guests.)
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Post by High Priestess on Jul 13, 2016 23:20:07 GMT
How ironic, Shaun. Just goes to show a couple things I guess -- one being, that as a wise man once said, when you want to clean a cup, start by cleaning the inside of the cup. Second being, that people are people...and...whatcha gonna do?!?!? It is a rather large project for any one company to try to "fix" an issue that is essentially endemic to humankind, and probably has been since the dawn of time.
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