Post by High Priestess on Jun 16, 2016 3:29:11 GMT
Kristi shared on HOsting 911 March 2015
www.airbnb.com/groups/content/content-122962
I have another dilemma
Attachment Deleted
Last week-end I hosted two 30 something women. Super nice and we really loved having them. They came to town to surf and relax. They only had one foam surfboard so my husband want them to have a great experience so he borrowed from our neighbor another foam surfboard. I told him he shouldn't have done this. The first day they came back from surfing and put ours back where all the beach stuff goes on the side of the house (I have chairs, umbrella, boogie board and a cooler for my guests to use). The next day they didn't put it back but left it in the car. Prior to leaving they put it on the side of the house with everything else. That night my hubby comes home for work and notices a huge gash in the side of the board. He asked our neighbor if it was there before and he said no. Its pretty new and they hardly ever used it and they have surf racks to carry to and fro from the beach. So we now are the proud owners of a bashed in foam surfboard and are buying our neighbor a new one at Costco for $179.99. I do have a $100 sSecurity Deposit on my Casita. At first I thought ok lesson learned. I wrote this guest a stellar review and even after I politely asked her to please write one on my behalf she hasn't yet. So now I really am wondering, if she doesn't give me a review should I see what Airbnb thinks about the surfboard or should I just move on? I appreciate all your seasoned response and sound advice. Thanks.
13 comments
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Carrie
Carriea year ago
I think that the review and the surf board are two entirely different issues and the leaving of a review should in no way influence how you choose to handle the surfboard issue.
You are well within your rights to claim against the security deposit, and/or to utilize the resolution tool to ask for compensation for the board/boards. You chose not to mention the damaged property in your review, which is fine, but whether they leave you a review or not should not determine whether you ask them for compensation.
Reply Like 2 likes
Kristi
Kristia year ago
Carrie, you absolutely right! I gave her a stellar review because she was a great guest. I just wish she would write a review because when they left it was all glowing reports. I took some pictures of us and text them to her and she was so appreciative. I think I am just bummed she hasn't left a review. The reason I am vacillating on putting in a claim is I feel somewhat responsible for the board, we should never have lent it to them. They had to have known the gash was there and they didn't mention it. I guess I thought better of them and expected honestly like I gave them.
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Carrie
Carriea year ago
My experience is that some people are "review leavers" and some are not. I think it just often has more to do with the guests' individual habits than it does with whether they enjoyed their stay or not.
I totally get your feelings of being let down by guests... I've been there myself, many times. If you decide to make a claim, do it. I generally don't lend my guests anything that I would be really sad to lose - I do lend guests inexpensive umbrellas, but that's about it. Whatever you decide, all the best to you. It's definitely a never ending learning process.
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Susan
Susana year ago
just move on. it does not behoove a Host to offer all leisure activity items/or try to be all to all guests as they figure you'll bear the brunt of damage to the items. is this situation worth it to you given your nightly rate? Hosts need to provide just what they are able to do so while charging an adequate damage deposit. A warm bed, location, fluffy towels, parking, complimentary toiletries and perhaps food items is ALL a host needs to provide and anything over and above that, such as a surf board should be "rented" from you.
Reply Like
Susan
Susana year ago
just move on. it does not behoove a Host to offer all leisure activity items/or try to be all to all guests as they figure you'll bear the brunt of damage to the items. is this situation worth it to you given your nightly rate? Hosts need to provide just what they are able to do so while charging an adequate damage deposit. A warm bed, location, fluffy towels, parking, complimentary toiletries and perhaps food items is ALL a host needs to provide and anything over and above that, such as a surf board should be "rented" from you.
Reply Like
Kristi
Kristia year ago
Susan, Your right as well. I am moving on. I just hope she gives me a nice review. Fingers crossed.
Reply Like
Danny
Dannya year ago
Guest review for John Wilkes Booth as a model audience, he didn't drink too (email hidden), was appropriate;y dressed, oh and by the way he shot the President dead.
Reply Like 1 like
Julie and Eric
Julie and Erica year ago
I think in a situation like this, in the future I would lend the items with a separate deposit that would cover the replacement. They wouldn't get it back unless they returned it in good condition with usual wear and tear. In this case, I think too much time has passed to request damage reimbursement. They could claim that someone else using the board damaged it.
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Kristi
Kristia year ago
Yes, that is the right way to handle it. My husband comandered this I told him when he gave it to the women he shoulndn't have done it. He has to pay the price. It's half of the fee I got for renting the Casita for 3 nights. I guess oh well. I did ask my Guest to leave a review and she responded that she would in the next few days. So I am hoping she will.
Reply Like
Christine
Christinea year ago
You really should have said in your review that the guest did not report damage they had done to property. Reviews are for future hosts and I would want to know if someone dishonest was coming to stay in my home.
Reply Like 1 like
Kristi
Kristia year ago
My Guest wrote me a great review! I don't know that my Guest realized it was bashed in, I think it happened in the car on their way home from the beach and her friend took it out of her car & put it where it belongs. My Guest was great and I would recommend her to anyone. We will never lead out anything that doesn't belong to us. When you lend out things you have to realize you might not get it back. The beach chairs, umbrella, boogie board and now surfboard are all well used items that can be replaced.
Thanks everyone who is so wonderful to walk me through these little snags.
Reply Like 2 replies
Julie and Eric
Julie and Erica year ago
Psst: www.spinlister.com/list
Susan
Susana year ago
remember, you are NOT an all-inclusive resort
Christine
Christinea year ago
Of course she wrote you a great review - she damaged property that didn't belong to her and you didn't chrage her for it. What is not to like about that? Unless you are her next host...
Reply Like
Kristi
Kristia year ago
Touche', I understand your reasoning.
Reply Like
Deborah
www.airbnb.com/groups/content/content-122962
I have another dilemma
Attachment Deleted
Last week-end I hosted two 30 something women. Super nice and we really loved having them. They came to town to surf and relax. They only had one foam surfboard so my husband want them to have a great experience so he borrowed from our neighbor another foam surfboard. I told him he shouldn't have done this. The first day they came back from surfing and put ours back where all the beach stuff goes on the side of the house (I have chairs, umbrella, boogie board and a cooler for my guests to use). The next day they didn't put it back but left it in the car. Prior to leaving they put it on the side of the house with everything else. That night my hubby comes home for work and notices a huge gash in the side of the board. He asked our neighbor if it was there before and he said no. Its pretty new and they hardly ever used it and they have surf racks to carry to and fro from the beach. So we now are the proud owners of a bashed in foam surfboard and are buying our neighbor a new one at Costco for $179.99. I do have a $100 sSecurity Deposit on my Casita. At first I thought ok lesson learned. I wrote this guest a stellar review and even after I politely asked her to please write one on my behalf she hasn't yet. So now I really am wondering, if she doesn't give me a review should I see what Airbnb thinks about the surfboard or should I just move on? I appreciate all your seasoned response and sound advice. Thanks.
13 comments
Follow
Like
Carrie
Carriea year ago
I think that the review and the surf board are two entirely different issues and the leaving of a review should in no way influence how you choose to handle the surfboard issue.
You are well within your rights to claim against the security deposit, and/or to utilize the resolution tool to ask for compensation for the board/boards. You chose not to mention the damaged property in your review, which is fine, but whether they leave you a review or not should not determine whether you ask them for compensation.
Reply Like 2 likes
Kristi
Kristia year ago
Carrie, you absolutely right! I gave her a stellar review because she was a great guest. I just wish she would write a review because when they left it was all glowing reports. I took some pictures of us and text them to her and she was so appreciative. I think I am just bummed she hasn't left a review. The reason I am vacillating on putting in a claim is I feel somewhat responsible for the board, we should never have lent it to them. They had to have known the gash was there and they didn't mention it. I guess I thought better of them and expected honestly like I gave them.
Reply Like
Carrie
Carriea year ago
My experience is that some people are "review leavers" and some are not. I think it just often has more to do with the guests' individual habits than it does with whether they enjoyed their stay or not.
I totally get your feelings of being let down by guests... I've been there myself, many times. If you decide to make a claim, do it. I generally don't lend my guests anything that I would be really sad to lose - I do lend guests inexpensive umbrellas, but that's about it. Whatever you decide, all the best to you. It's definitely a never ending learning process.
Reply Like
Susan
Susana year ago
just move on. it does not behoove a Host to offer all leisure activity items/or try to be all to all guests as they figure you'll bear the brunt of damage to the items. is this situation worth it to you given your nightly rate? Hosts need to provide just what they are able to do so while charging an adequate damage deposit. A warm bed, location, fluffy towels, parking, complimentary toiletries and perhaps food items is ALL a host needs to provide and anything over and above that, such as a surf board should be "rented" from you.
Reply Like
Susan
Susana year ago
just move on. it does not behoove a Host to offer all leisure activity items/or try to be all to all guests as they figure you'll bear the brunt of damage to the items. is this situation worth it to you given your nightly rate? Hosts need to provide just what they are able to do so while charging an adequate damage deposit. A warm bed, location, fluffy towels, parking, complimentary toiletries and perhaps food items is ALL a host needs to provide and anything over and above that, such as a surf board should be "rented" from you.
Reply Like
Kristi
Kristia year ago
Susan, Your right as well. I am moving on. I just hope she gives me a nice review. Fingers crossed.
Reply Like
Danny
Dannya year ago
Guest review for John Wilkes Booth as a model audience, he didn't drink too (email hidden), was appropriate;y dressed, oh and by the way he shot the President dead.
Reply Like 1 like
Julie and Eric
Julie and Erica year ago
I think in a situation like this, in the future I would lend the items with a separate deposit that would cover the replacement. They wouldn't get it back unless they returned it in good condition with usual wear and tear. In this case, I think too much time has passed to request damage reimbursement. They could claim that someone else using the board damaged it.
Reply Like
Kristi
Kristia year ago
Yes, that is the right way to handle it. My husband comandered this I told him when he gave it to the women he shoulndn't have done it. He has to pay the price. It's half of the fee I got for renting the Casita for 3 nights. I guess oh well. I did ask my Guest to leave a review and she responded that she would in the next few days. So I am hoping she will.
Reply Like
Christine
Christinea year ago
You really should have said in your review that the guest did not report damage they had done to property. Reviews are for future hosts and I would want to know if someone dishonest was coming to stay in my home.
Reply Like 1 like
Kristi
Kristia year ago
My Guest wrote me a great review! I don't know that my Guest realized it was bashed in, I think it happened in the car on their way home from the beach and her friend took it out of her car & put it where it belongs. My Guest was great and I would recommend her to anyone. We will never lead out anything that doesn't belong to us. When you lend out things you have to realize you might not get it back. The beach chairs, umbrella, boogie board and now surfboard are all well used items that can be replaced.
Thanks everyone who is so wonderful to walk me through these little snags.
Reply Like 2 replies
Julie and Eric
Julie and Erica year ago
Psst: www.spinlister.com/list
Susan
Susana year ago
remember, you are NOT an all-inclusive resort
Christine
Christinea year ago
Of course she wrote you a great review - she damaged property that didn't belong to her and you didn't chrage her for it. What is not to like about that? Unless you are her next host...
Reply Like
Kristi
Kristia year ago
Touche', I understand your reasoning.
Reply Like
Deborah