Post by High Priestess on Jun 12, 2016 17:25:12 GMT
Meg shared on HOsting 911
Mega year ago
www.airbnb.com/groups/content/content-123818
Guest bringing in " buddies "
Hi, so I had this guest who stayed over for about a week and I made it clear that no guests are allowed for security reasons and if needed run it by me first for approval. He brings in a " friend " and everything seems cool until they walk into the room. Now, I did not know how to handle this situation as 'happy hour ' was about to start but the next day I told him how I felt about his guest and he just shrugged it off. He tried doing it the second time around but the building security didn't allow the visitor in ( smart guys ) and my guest called me up and started throwing a fit . How do I deal with this properly in the near future and stop it from happening ? Help please.
18 comments
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Joanne (and Xavier)
Joanne (and Xavier)a year ago
Is no outside guests in your House Rules? If they break the rules you get Airbnb involved. This guy has not only broken the rules twice, he has also thrown a fit. You need to call Airbnb and you need to ask him to leave. I hope your review of this experience will be described.
Reply Like 2 likes
Joanne (and Xavier)
Joanne (and Xavier)a year ago
...review of him will describe the fact he broke the rules.
Reply Like
Meg
Mega year ago
It's stated in the house rules and I inform my guests before check in also. I have also taken down that listing as i've given it for long term ( hassle free ) . Now I am just extra cautious with who I rent it out too and single middle aged middle eastern men are definitely a no no from now on . I love hosting but dislike it when things like these happen. The second time it happened , I was away for the weekend and he called me from the security desk ( as its an apartment and all guest / tenants need to produce a pass ) he passed the phone to the security and I told them to just ignore him and not let anyone up as I am not home. Case closed. When I returned he went on whining and I just told him off in the most polite way and brushed it away. He checked out 2 days later as planned.
Reply Like 5 replies
Joanne (and Xavier)
Joanne (and Xavier)a year ago
I would have asked him to leave if he did it a second time. I hope you didn't give him a good review.
Meg
Mega year ago
Not a very good one at all. Thanks for helping Joanne. :-)
Joanne (and Xavier)
Joanne (and Xavier)a year ago
Good luck! It must tiring dealing with people who ignore the rules.
Gii
Giia year ago
I had almost the exact same incident two nights ago, Menaga. I kicked them out and refunded the money. Joanne always gives great advice and is right, don't tolerate guests who don't abide by your rules - your house, your rules. Particularly if you reiterated it to him. Fortunately there will always be lovely guests who treat you and your home with respect.
Joanne (and Xavier)
Joanne (and Xavier)a year ago
It is almost... unbelieveable isn't it... the way some guests have no respect at all. Hard to believe when you are not that kind of person... I think it comes down to effective screening before accepting bookings, not to mention an amount of good luck too. Also, don't be shy in calling AirBnb for help as well as asking other hosts for advice as soon as things seem to be going wrong. I have had to call Airbnb and I know at first it is a bit embarrassing, you aren't sure if you are over-reacting or not or whatever, but on the whole they are / should be able to help.
Meg
Mega year ago
You have no idea. It's ridiculous how some people are just so ignorant . I try to not invade their space as much as possible but then once in a while I have guests who talk non stop it can get quiet tiring. What more if I put a movie on and all they do is yak yak yak ( seriously, Just shut up already and watch the movie or take a book and read )
Reply Like
silvia
silviaa year ago
I had the same situation. The person ask me if she can bring guest I say no as say in the rules for my room, than she ask me what time I was back and bring a man in before I come back from work.... I contact airb&b.... Next day both were out of my flat!!!
Tot piss takers and I didn't feel comfortable w a man in my place that I never meet and tot luck of trust to this girls... I didn't want her to have the keys of my flat ecc. Airb&b let me keep all the money is I have strict cancel policy.... I was about to refound some when I realise the girl stole some pillow.... Best decision ever!!!
Reply Like 2 likes
Sonja
Sonjaa year ago
I'm afraid I don't get the reference to 'happy hour' and 'friend'. Do you mean he brought in prostitutes!??
Reply Like
Meg
Mega year ago
Just being polite. He brought in a sex buddy. Looks more like a low class prostitute.
Reply Like 2 replies
Joanne (and Xavier)
Joanne (and Xavier)a year ago
Oh my gosh, I didn't realise that... argh, even more awful.
Meg
Mega year ago
Exact my dilemma
Meg
Mega year ago
I am on other sites like agoda and booking.com but never experienced anything like this. First client from airbnb and I get a shock like this.
Reply Like 1 reply
Nina
Ninaa year ago
How does booking.com work? Are you getting any bookings?
Rick
Ricka year ago
No un-Registered guests means just that. Violation is grounds for eviction. End of story. If you make the rules, you must not let them be bent or broken. The front desk is your best line of defense-- no one should be admitted without a guest pass. If this gut did not read your rules, tough luck
,
Reply Like
Danny
Dannya year ago
If you have a rule about no guest, but will relax the rule if they discuss it with you first, it dilutes the force of the rule. If the rule is NO GUESTS and you relent you encourage guests to whine and flaunt the rule.
Reply Like
Meg
Mega year ago
Hi Danny, that's where I made a mistake. Guess I will not make that mistake again :-)
Reply Like
Susan
Susana year ago
revise your listing description and house rules to specifically state no additional guests and the penalty for violating that policy, in my case, it is immediate termination of the reservation and the guest will need to leave. the guest was rude and inconsiderate.
Reply Like 1 like
Drew
Drewa year ago
And, in addition to the aforementioned reasons why this is a problem, here in America, guests fall under a 'Host Protection Insurance' policy automatically applied to each Stay. This is, amongst other things, a supposed 'insurance policy' to protect a Host against liability claims (i.e. bodily injury). But, there is not clear *legal* language around how a "Stay" is defined and NOTHING about who/what constitutes a guest.
I've reached out directly to airbnb Legal about this and they refuse to provide any answers to my direct questions about these two important definitions. Typical of their insular, anti-Host culture. Sigh.
Reply Like 2 likes
Louise
Louisea year ago
Maybe the situation is the same as in Australia. An actual guest would be a tenant, and therefore not covered by a household's public liability insurance - which is usually included in your home insurance. A visitor invited by either a tenant or a host would be a member of 'the public' and therefore covered by the household public liability insurance.
It sounds like the situation is the same in the USA, which is why there is a need for the cover provided by Airbnb.
Reply Like
Jaime
Jaimea year ago
Just as a side note, you state you have changed the one place to long term rental, so that will be hassle free. So not true, the hassles are further apart is all. Just like short term renters, there are great renters and not so great and horrible. The difference is in time and effect. Some times long periods between the hassles, but when they do occur they are 1000 fold of anything you experience with short term guests. I wish you nothing but wonderful renters. But please be prepared for the worst, from having to evict, to having to completely remodel due to damage. Good luck.
Reply Like
Meg
Mega year ago
My long term rentals are rented out to companies who have their expects coming in for work. In all the years we have been renting out our properties, letting it go to big companies has never been a problem for us. been blessed . And we never give out to locals as that proove to be more of a hassle. Working expats who can afford to pay the amount usually tend to take care of the property.
Reply Like
Meg
Mega year ago
Expats **
Reply Like
Meg
Mega year ago
Had a property that we rented out to students... Had to tear up the floors and redo the entire place... From then no more locals.
Mega year ago
www.airbnb.com/groups/content/content-123818
Guest bringing in " buddies "
Hi, so I had this guest who stayed over for about a week and I made it clear that no guests are allowed for security reasons and if needed run it by me first for approval. He brings in a " friend " and everything seems cool until they walk into the room. Now, I did not know how to handle this situation as 'happy hour ' was about to start but the next day I told him how I felt about his guest and he just shrugged it off. He tried doing it the second time around but the building security didn't allow the visitor in ( smart guys ) and my guest called me up and started throwing a fit . How do I deal with this properly in the near future and stop it from happening ? Help please.
18 comments
Follow
Like
Joanne (and Xavier)
Joanne (and Xavier)a year ago
Is no outside guests in your House Rules? If they break the rules you get Airbnb involved. This guy has not only broken the rules twice, he has also thrown a fit. You need to call Airbnb and you need to ask him to leave. I hope your review of this experience will be described.
Reply Like 2 likes
Joanne (and Xavier)
Joanne (and Xavier)a year ago
...review of him will describe the fact he broke the rules.
Reply Like
Meg
Mega year ago
It's stated in the house rules and I inform my guests before check in also. I have also taken down that listing as i've given it for long term ( hassle free ) . Now I am just extra cautious with who I rent it out too and single middle aged middle eastern men are definitely a no no from now on . I love hosting but dislike it when things like these happen. The second time it happened , I was away for the weekend and he called me from the security desk ( as its an apartment and all guest / tenants need to produce a pass ) he passed the phone to the security and I told them to just ignore him and not let anyone up as I am not home. Case closed. When I returned he went on whining and I just told him off in the most polite way and brushed it away. He checked out 2 days later as planned.
Reply Like 5 replies
Joanne (and Xavier)
Joanne (and Xavier)a year ago
I would have asked him to leave if he did it a second time. I hope you didn't give him a good review.
Meg
Mega year ago
Not a very good one at all. Thanks for helping Joanne. :-)
Joanne (and Xavier)
Joanne (and Xavier)a year ago
Good luck! It must tiring dealing with people who ignore the rules.
Gii
Giia year ago
I had almost the exact same incident two nights ago, Menaga. I kicked them out and refunded the money. Joanne always gives great advice and is right, don't tolerate guests who don't abide by your rules - your house, your rules. Particularly if you reiterated it to him. Fortunately there will always be lovely guests who treat you and your home with respect.
Joanne (and Xavier)
Joanne (and Xavier)a year ago
It is almost... unbelieveable isn't it... the way some guests have no respect at all. Hard to believe when you are not that kind of person... I think it comes down to effective screening before accepting bookings, not to mention an amount of good luck too. Also, don't be shy in calling AirBnb for help as well as asking other hosts for advice as soon as things seem to be going wrong. I have had to call Airbnb and I know at first it is a bit embarrassing, you aren't sure if you are over-reacting or not or whatever, but on the whole they are / should be able to help.
Meg
Mega year ago
You have no idea. It's ridiculous how some people are just so ignorant . I try to not invade their space as much as possible but then once in a while I have guests who talk non stop it can get quiet tiring. What more if I put a movie on and all they do is yak yak yak ( seriously, Just shut up already and watch the movie or take a book and read )
Reply Like
silvia
silviaa year ago
I had the same situation. The person ask me if she can bring guest I say no as say in the rules for my room, than she ask me what time I was back and bring a man in before I come back from work.... I contact airb&b.... Next day both were out of my flat!!!
Tot piss takers and I didn't feel comfortable w a man in my place that I never meet and tot luck of trust to this girls... I didn't want her to have the keys of my flat ecc. Airb&b let me keep all the money is I have strict cancel policy.... I was about to refound some when I realise the girl stole some pillow.... Best decision ever!!!
Reply Like 2 likes
Sonja
Sonjaa year ago
I'm afraid I don't get the reference to 'happy hour' and 'friend'. Do you mean he brought in prostitutes!??
Reply Like
Meg
Mega year ago
Just being polite. He brought in a sex buddy. Looks more like a low class prostitute.
Reply Like 2 replies
Joanne (and Xavier)
Joanne (and Xavier)a year ago
Oh my gosh, I didn't realise that... argh, even more awful.
Meg
Mega year ago
Exact my dilemma
Meg
Mega year ago
I am on other sites like agoda and booking.com but never experienced anything like this. First client from airbnb and I get a shock like this.
Reply Like 1 reply
Nina
Ninaa year ago
How does booking.com work? Are you getting any bookings?
Rick
Ricka year ago
No un-Registered guests means just that. Violation is grounds for eviction. End of story. If you make the rules, you must not let them be bent or broken. The front desk is your best line of defense-- no one should be admitted without a guest pass. If this gut did not read your rules, tough luck
,
Reply Like
Danny
Dannya year ago
If you have a rule about no guest, but will relax the rule if they discuss it with you first, it dilutes the force of the rule. If the rule is NO GUESTS and you relent you encourage guests to whine and flaunt the rule.
Reply Like
Meg
Mega year ago
Hi Danny, that's where I made a mistake. Guess I will not make that mistake again :-)
Reply Like
Susan
Susana year ago
revise your listing description and house rules to specifically state no additional guests and the penalty for violating that policy, in my case, it is immediate termination of the reservation and the guest will need to leave. the guest was rude and inconsiderate.
Reply Like 1 like
Drew
Drewa year ago
And, in addition to the aforementioned reasons why this is a problem, here in America, guests fall under a 'Host Protection Insurance' policy automatically applied to each Stay. This is, amongst other things, a supposed 'insurance policy' to protect a Host against liability claims (i.e. bodily injury). But, there is not clear *legal* language around how a "Stay" is defined and NOTHING about who/what constitutes a guest.
I've reached out directly to airbnb Legal about this and they refuse to provide any answers to my direct questions about these two important definitions. Typical of their insular, anti-Host culture. Sigh.
Reply Like 2 likes
Louise
Louisea year ago
Maybe the situation is the same as in Australia. An actual guest would be a tenant, and therefore not covered by a household's public liability insurance - which is usually included in your home insurance. A visitor invited by either a tenant or a host would be a member of 'the public' and therefore covered by the household public liability insurance.
It sounds like the situation is the same in the USA, which is why there is a need for the cover provided by Airbnb.
Reply Like
Jaime
Jaimea year ago
Just as a side note, you state you have changed the one place to long term rental, so that will be hassle free. So not true, the hassles are further apart is all. Just like short term renters, there are great renters and not so great and horrible. The difference is in time and effect. Some times long periods between the hassles, but when they do occur they are 1000 fold of anything you experience with short term guests. I wish you nothing but wonderful renters. But please be prepared for the worst, from having to evict, to having to completely remodel due to damage. Good luck.
Reply Like
Meg
Mega year ago
My long term rentals are rented out to companies who have their expects coming in for work. In all the years we have been renting out our properties, letting it go to big companies has never been a problem for us. been blessed . And we never give out to locals as that proove to be more of a hassle. Working expats who can afford to pay the amount usually tend to take care of the property.
Reply Like
Meg
Mega year ago
Expats **
Reply Like
Meg
Mega year ago
Had a property that we rented out to students... Had to tear up the floors and redo the entire place... From then no more locals.