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Post by helgaparis on May 30, 2016 22:57:14 GMT
Last night at 5 pm I woke up with an airbnb sound. A booking? No, a notification to leave a review for the last departed guest. What the heck? Wake me up with a chirp for that? This night at a quarter past midnight, another booking sound: no booking, the last guest has left me a review, Do I want to read it?
No, and doing many one night stays, I'd like to sleep some nights. Checking my notification settings, I try to switch the sound off for those notifications. Or switch them off, but not the others. No way.
I try to contact airbnb help via chat and don't find it, send a question via the form. I get a message from Robert, a French host, who tells me some blabla, that notifications are necessary or useful. He did not get the point. He will, when his next guest leaves.
It seems, airbnb uses hosts as experts. I don't know where they find them, but it's nearly like talking with Robin on the CC. I click on the red dot, the answer was not helpful and now I get a nagging message about that whilst I write - Oh happy days!, to cite Rhonda.
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Post by High Priestess on May 30, 2016 23:11:32 GMT
Yes, Airbnb contracts with a company to hire Expert Hosts who take care of answering some host questions. THey have done this for some time. I'm sorry to hear that even hosts are not better at answering questions than CX....I don't know if this would be true of all of them but some surely have to have some empathy for other hosts....unless they are hardly doing any hosting and mostly just answering host questions?
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