Post by High Priestess on May 30, 2016 16:25:40 GMT
Susan shared on NHF Jan 2015
www.airbnb.com/groups/content/content-102220
Difficult Guest
Just a vent really but I have a guest staying at the moment with her husband and teenage daughter. I knew from the beginning that she could be a problem by the questions she asked. They arrived and within minutes were wanting the Wi Fi password (which we only have available for guests to use to access emails, internet banking etc). Then a couple of hours later they return and say that the internet is really slow. I don't know what they were wanting to use it for but I did say that they would only be able to use it when they are sitting on the verandah outside the cottage as the modem is in a room not far from the cottage. Have now deleted that facility from my listing. Am waiting for what today will bring!
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Fleur, Dan and kids
Fleur, Dan and kidsa year ago
Seriously we are so far behind when it comes to internet here in Australia, even though wifi was invented by an Australian! You should look at getting a booster for your modem as I think that taking off wifi may hurt your bookings, you can still say it is limited. International travellers rely on it as there is so few free access areas here.
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Leah
Leaha year ago
Yes, a range extender really helps. I had recently bought one - Netgear brand as my router was through several walls and guests ended up with slow speed.
Reply Like 2 likes Delete
Leah
Leaha year ago
It was super easy to set up and there are no wires that have to be run from one router to another. I thought I had to crawl under the house and buy extra stuff but none of that whatsoever. It will pick up your current router and then create a new network connection to work off that original router.
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Bridget
Bridgeta year ago
Good luck Susan! Keep smiling ! Sounds like mismatched expectations to me ( Glen your comment to me was so helpful!) the customer is ( almost) always right !) The wonderful thing about hosting is that it doesn't last forever ! X
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Julie and Eric
Julie and Erica year ago
Hi Susan,
So sorry that you had a guest like this! Agree with the others about the booster/range extender for your lovely listing.
I checked and you have wifi checked as an amenity - I recently discovered that it must be available everywhere in the listing if one wants to include it as an amenity. I didn't see any notes about it in the listing, but hopefully it will soon be a non-issue!
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Susan
Susana year ago
Thanks for the info I have now removed that from my amenities and just added a note that limited Wi Fi is available.
Susan
Susana year ago
Thanks everyone for you responses. Unfortunately we don't have a router we just have a small device which here is Australia we would call a 'internet thingy' so not sure that I can attached a booster but will check with our carrier.
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Leah
Leaha year ago
I am assuming your internet thingy is the modem. The WiFi router connects to that with an Ethernet cable. Then, you can broadcast a WiFi signal throughout your home and have a password for it so that neighbors aren't getting free internet from you. Then, the extender can pick up the WiFi signal to make it have a stronger signal throughout your property.
Fleur, Dan and kids
Fleur, Dan and kidsa year ago
Yes you can get a booster for the 'thingy' go into Harvey Norman or Dick Smith and they can sell you one. Around $100.
Bridget
Bridgeta year ago
I have one of those too ... I have to plug it in wherever I need wifi .... It's a pain !
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Bridget
Bridgeta year ago
If the guests want it so far I just plug it in for them and use 3G for my own needs . We are lucky here in Albany (WA ) we have loads of free wi fi a short walk away .
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JANET
JANETa year ago
I have to say that this a huge bug bear if mine when I go on holiday - hotels saying they have wifi and then when you get there it's only available if you stand in the corridor /reception/ hotel office ( all of which have happened to me) and it's really annoying. When people arrive here the giving over of the wifi password is very high on the list of things to do straight away. I always joke with guests that I realise that is the most important thing they want. And they don't disagree.
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Susan
Susana year ago
Thanks for you comment Janet. I have removed the Wi Fi from my amenities. This is the first person we have had to stay who has asked for it so seems that only a small section of our guests require it. We always travel, in Australia, with our own so that we don't have that problem. Just taken account of what has been used since they arrived yesterday and over 1GB of download. Since they are getting the accommodation as a really cheap rate for the area I have two options. Charge them more and make sure the cottage has its own internet or remove that option all together which I have done. Will look into how much it will be to provide the cottage with its own and then make the decision as to the price I will charge given they have full access to internet.
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Kat
Kata year ago
I don't understand.. How can you restrict their wifi usage to just email and banking? Coming from a place with good internet connection, and a 100% remote job, Internet is essential. If the Internet is bad somewhere, whether at a hotel, coffee shop or home that advertises Internet, then yes... I'd ask more questions too.
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Susan
Susana year ago
Thanks Kate and Gerald. Living where we do we do not have great internet. In fact we can not get ADSL at all and Wi Fi is our only option. In Australia there are many carriers but at Bobs Farm the only one that we can use is Telstra as it covers 99% if the country. Our place has many 'black holes' where we get no reception at all. I sometimes walk around the property looking for the right place to stand to receive phone calls so getting any internet at all is a bonus. I thought that people coming to stay would be on holidays and not needing to have 24 hour access to the internet. I find your comments to be rather rude. I was not restricting their internet usage I just thought that is what they would use it for. I did not realise that if you ticked the Wi Fi box that it meant that internet was available all over the property, being a property of 7 acres that is pretty hard to comply with. I have now changed that on my amenities and in future people will have to deal with the fact that there is limited internet access or not stay at my accommodation. As I have stated this is the first guest that has requested it. If the internet is so important then they will have to stay in accommodation that is a lot more expensive than ours. We charge $110 a night for a two bedroom cottage which is totally self contained in a very tourist part of Australia if they don't like it then go and pay up to $75 a night for a site in a caravan park.
Susan
Susana year ago
Sorry Kat and Gerald for what I wrote. Just have a bad moment and reading your reply made me a little mad. I am going to investigate how best to supply internet to the cottage but this will have to come as an added expense to the guests. I am already on the very cheap side and have improved the cottage so much from when we started. New carpeting, extra furniture, new window furnishing and everything anyone could ever need in the way of kitchen equipment that the thought of spending even more money on internet just sort of threw me for a minute. Seems like all the money coming in is going out just as fast but hopefully that will come to an end soon when there is nothing left to do to the accommodation.
Julie and Eric
Julie and Erica year ago
Hi Susan - my take on the wifi amenity is that it's accessible in all areas of the living quarters - so just the cottage. And you're right - the costs now will be repaid in future guest stays.
Leah
Leaha year ago
I would mention, Due to the vastness of my property and limited cell reception, I cannot provide reliable internet service. There are WiFi spots located at X, Y, Z. If it were me, I would be dying without a connection and my world fell apart. I think that would be the same for anyone coming from a highly connected/network area such as myself in Silicon Valley. But, if I knew there were places near by, then I would survive. If I were a traveler, I would likely need internet to search places to go see, maps for directions, flight info, etc.
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Leah
Leaha year ago
Or, an online guide to see, is that critter poisonous??
Susan
Susana year ago
Like your comment Leah, yes we do have some very poisonous critters but hopefully they stay away when guests are here. So I think my bottom line is that I need to provide internet. When we travel we take our with us so it is going to work out better if I get an addition device just for the cottage and increase the price of the accommodation which I was going to do anyway with all the improvements we have made.
Reply Like 1 like Delete
www.airbnb.com/groups/content/content-102220
Difficult Guest
Just a vent really but I have a guest staying at the moment with her husband and teenage daughter. I knew from the beginning that she could be a problem by the questions she asked. They arrived and within minutes were wanting the Wi Fi password (which we only have available for guests to use to access emails, internet banking etc). Then a couple of hours later they return and say that the internet is really slow. I don't know what they were wanting to use it for but I did say that they would only be able to use it when they are sitting on the verandah outside the cottage as the modem is in a room not far from the cottage. Have now deleted that facility from my listing. Am waiting for what today will bring!
13 comments
Follow
Like
Delete
Hide
Fleur, Dan and kids
Fleur, Dan and kidsa year ago
Seriously we are so far behind when it comes to internet here in Australia, even though wifi was invented by an Australian! You should look at getting a booster for your modem as I think that taking off wifi may hurt your bookings, you can still say it is limited. International travellers rely on it as there is so few free access areas here.
Reply Like 3 likes Delete
Leah
Leaha year ago
Yes, a range extender really helps. I had recently bought one - Netgear brand as my router was through several walls and guests ended up with slow speed.
Reply Like 2 likes Delete
Leah
Leaha year ago
It was super easy to set up and there are no wires that have to be run from one router to another. I thought I had to crawl under the house and buy extra stuff but none of that whatsoever. It will pick up your current router and then create a new network connection to work off that original router.
Reply Like 1 like Delete
Bridget
Bridgeta year ago
Good luck Susan! Keep smiling ! Sounds like mismatched expectations to me ( Glen your comment to me was so helpful!) the customer is ( almost) always right !) The wonderful thing about hosting is that it doesn't last forever ! X
Reply Like 1 like Delete
Julie and Eric
Julie and Erica year ago
Hi Susan,
So sorry that you had a guest like this! Agree with the others about the booster/range extender for your lovely listing.
I checked and you have wifi checked as an amenity - I recently discovered that it must be available everywhere in the listing if one wants to include it as an amenity. I didn't see any notes about it in the listing, but hopefully it will soon be a non-issue!
Reply Like 1 reply•1 like Delete
Susan
Susana year ago
Thanks for the info I have now removed that from my amenities and just added a note that limited Wi Fi is available.
Susan
Susana year ago
Thanks everyone for you responses. Unfortunately we don't have a router we just have a small device which here is Australia we would call a 'internet thingy' so not sure that I can attached a booster but will check with our carrier.
Reply Like 2 replies•1 like Delete
Leah
Leaha year ago
I am assuming your internet thingy is the modem. The WiFi router connects to that with an Ethernet cable. Then, you can broadcast a WiFi signal throughout your home and have a password for it so that neighbors aren't getting free internet from you. Then, the extender can pick up the WiFi signal to make it have a stronger signal throughout your property.
Fleur, Dan and kids
Fleur, Dan and kidsa year ago
Yes you can get a booster for the 'thingy' go into Harvey Norman or Dick Smith and they can sell you one. Around $100.
Bridget
Bridgeta year ago
I have one of those too ... I have to plug it in wherever I need wifi .... It's a pain !
Reply Like 2 likes Delete
Bridget
Bridgeta year ago
If the guests want it so far I just plug it in for them and use 3G for my own needs . We are lucky here in Albany (WA ) we have loads of free wi fi a short walk away .
Reply Like 1 like Delete
JANET
JANETa year ago
I have to say that this a huge bug bear if mine when I go on holiday - hotels saying they have wifi and then when you get there it's only available if you stand in the corridor /reception/ hotel office ( all of which have happened to me) and it's really annoying. When people arrive here the giving over of the wifi password is very high on the list of things to do straight away. I always joke with guests that I realise that is the most important thing they want. And they don't disagree.
Reply Like Delete
Susan
Susana year ago
Thanks for you comment Janet. I have removed the Wi Fi from my amenities. This is the first person we have had to stay who has asked for it so seems that only a small section of our guests require it. We always travel, in Australia, with our own so that we don't have that problem. Just taken account of what has been used since they arrived yesterday and over 1GB of download. Since they are getting the accommodation as a really cheap rate for the area I have two options. Charge them more and make sure the cottage has its own internet or remove that option all together which I have done. Will look into how much it will be to provide the cottage with its own and then make the decision as to the price I will charge given they have full access to internet.
Reply Like Delete
Kat
Kata year ago
I don't understand.. How can you restrict their wifi usage to just email and banking? Coming from a place with good internet connection, and a 100% remote job, Internet is essential. If the Internet is bad somewhere, whether at a hotel, coffee shop or home that advertises Internet, then yes... I'd ask more questions too.
Reply Like 3 replies Delete
Susan
Susana year ago
Thanks Kate and Gerald. Living where we do we do not have great internet. In fact we can not get ADSL at all and Wi Fi is our only option. In Australia there are many carriers but at Bobs Farm the only one that we can use is Telstra as it covers 99% if the country. Our place has many 'black holes' where we get no reception at all. I sometimes walk around the property looking for the right place to stand to receive phone calls so getting any internet at all is a bonus. I thought that people coming to stay would be on holidays and not needing to have 24 hour access to the internet. I find your comments to be rather rude. I was not restricting their internet usage I just thought that is what they would use it for. I did not realise that if you ticked the Wi Fi box that it meant that internet was available all over the property, being a property of 7 acres that is pretty hard to comply with. I have now changed that on my amenities and in future people will have to deal with the fact that there is limited internet access or not stay at my accommodation. As I have stated this is the first guest that has requested it. If the internet is so important then they will have to stay in accommodation that is a lot more expensive than ours. We charge $110 a night for a two bedroom cottage which is totally self contained in a very tourist part of Australia if they don't like it then go and pay up to $75 a night for a site in a caravan park.
Susan
Susana year ago
Sorry Kat and Gerald for what I wrote. Just have a bad moment and reading your reply made me a little mad. I am going to investigate how best to supply internet to the cottage but this will have to come as an added expense to the guests. I am already on the very cheap side and have improved the cottage so much from when we started. New carpeting, extra furniture, new window furnishing and everything anyone could ever need in the way of kitchen equipment that the thought of spending even more money on internet just sort of threw me for a minute. Seems like all the money coming in is going out just as fast but hopefully that will come to an end soon when there is nothing left to do to the accommodation.
Julie and Eric
Julie and Erica year ago
Hi Susan - my take on the wifi amenity is that it's accessible in all areas of the living quarters - so just the cottage.
And you're right - the costs now will be repaid in future guest stays.Leah
Leaha year ago
I would mention, Due to the vastness of my property and limited cell reception, I cannot provide reliable internet service. There are WiFi spots located at X, Y, Z. If it were me, I would be dying without a connection and my world fell apart. I think that would be the same for anyone coming from a highly connected/network area such as myself in Silicon Valley. But, if I knew there were places near by, then I would survive. If I were a traveler, I would likely need internet to search places to go see, maps for directions, flight info, etc.
Reply Like 1 reply Delete
Leah
Leaha year ago
Or, an online guide to see, is that critter poisonous??
Susan
Susana year ago
Like your comment Leah, yes we do have some very poisonous critters but hopefully they stay away when guests are here. So I think my bottom line is that I need to provide internet. When we travel we take our with us so it is going to work out better if I get an addition device just for the cottage and increase the price of the accommodation which I was going to do anyway with all the improvements we have made.
Reply Like 1 like Delete