Post by High Priestess on May 30, 2016 5:07:30 GMT
Vân shared on Anecdotes Jan 2015
www.airbnb.com/groups/content/content-101918
About a guest who make a reservation for her friend...
A guest contacted me yesterday and said she booked the flat for her friend who likes visiting Paris. After looking at her profile, I saw a good review on her and I accepted the inquiry and ask for more informations about her friends and contacts. This morning, she finally sent me her friend's phone number and said that she'll contact me to fix a check-in time, but not a word more about her friend, neither her name, or her job. So I checked the phone number on internet and first thing I found out about the number given to me was registered on many "sexual escort girl websites"...!So shocked and embarrassed, I immediately wrote back to that guest, but no answers since. Finally I decided to cancel the booking... This is a really awkward situation... I didn't know how to deal with this first, but I hope that I made a right decision....
8 comments•3 likes
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Bernard
Dan
Wendy
Bernard
Bernarda year ago
Of course you did... Seems that prostitutes uses Airbnb apartments for their... bizness... And I'm sure you don't agree with this.
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Vân
Vâna year ago
Do you think I should contact Airbnb and inform them about that user?
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Cathya
Cathyaa year ago
Yes I would, next person might not be so cautious
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Garrett
Garretta year ago
The fact that you cancelled will have a negative impact on your search ranking. If you explain the reason for cancelling to Airbnb, they'll remove this negative from your record.
Reply Like 2 replies•1 like
Alexandra
Alexandraa year ago
Not true. I had a pre-approved booking that I wanted to send a special offer to. The Airbnb staff member on the telephone instruct me to accept the booking after which I could send the "special offer". So, I did as the staff member instructed but found no link to submit a special offer. In a panic I cancelled the reservation. Subsequently I called Airbnb staff, but they have refused to remove the cancellation from my profile despite the fact that is was their staff that instructed me to accept a reservation I did not want. So, I will likely never become a super host despite my 5 star rating in all categories.
Bernard
Bernarda year ago
This means that you can make zero mistakes... hmmm not fair.
Deborah
Deboraha year ago
YEs, as Garrett says, when this sort of thing happens, you want to contact AIrbnb customer service, so that your cancellation of the reservation doesn't result in penalties against you.
Also, keep in mind that "third party bookings" where one person makes a reservation for someone else, and the person doing the booking won't actually be staying at your place, are not allowed per Airbnb policy. So if you get someone wanting to do this you should tell them that they can't book for someone else, and that the person who actually wants to stay is the one who has to contact you and do the booking with their own account.
Reply Like 4 likes
Carrie
Carriea year ago
I'm with Deborah - I don't accept reservations except for the (or one of the) people staying with me.
Reply Like 1 like
Vân
Vâna year ago
Thank you so much for your answers. I totally agree with that. Next time i'll be more cautious about this!
Reply Like
Bernard
Bernarda year ago
Give us feedback of what will happen next plz
www.airbnb.com/groups/content/content-101918
About a guest who make a reservation for her friend...
A guest contacted me yesterday and said she booked the flat for her friend who likes visiting Paris. After looking at her profile, I saw a good review on her and I accepted the inquiry and ask for more informations about her friends and contacts. This morning, she finally sent me her friend's phone number and said that she'll contact me to fix a check-in time, but not a word more about her friend, neither her name, or her job. So I checked the phone number on internet and first thing I found out about the number given to me was registered on many "sexual escort girl websites"...!So shocked and embarrassed, I immediately wrote back to that guest, but no answers since. Finally I decided to cancel the booking... This is a really awkward situation... I didn't know how to deal with this first, but I hope that I made a right decision....
8 comments•3 likes
Following
Like
Bernard
Dan
Wendy
Bernard
Bernarda year ago
Of course you did... Seems that prostitutes uses Airbnb apartments for their... bizness... And I'm sure you don't agree with this.
Reply Like
Vân
Vâna year ago
Do you think I should contact Airbnb and inform them about that user?
Reply Like
Cathya
Cathyaa year ago
Yes I would, next person might not be so cautious
Reply Like
Garrett
Garretta year ago
The fact that you cancelled will have a negative impact on your search ranking. If you explain the reason for cancelling to Airbnb, they'll remove this negative from your record.
Reply Like 2 replies•1 like
Alexandra
Alexandraa year ago
Not true. I had a pre-approved booking that I wanted to send a special offer to. The Airbnb staff member on the telephone instruct me to accept the booking after which I could send the "special offer". So, I did as the staff member instructed but found no link to submit a special offer. In a panic I cancelled the reservation. Subsequently I called Airbnb staff, but they have refused to remove the cancellation from my profile despite the fact that is was their staff that instructed me to accept a reservation I did not want. So, I will likely never become a super host despite my 5 star rating in all categories.
Bernard
Bernarda year ago
This means that you can make zero mistakes... hmmm not fair.
Deborah
Deboraha year ago
YEs, as Garrett says, when this sort of thing happens, you want to contact AIrbnb customer service, so that your cancellation of the reservation doesn't result in penalties against you.
Also, keep in mind that "third party bookings" where one person makes a reservation for someone else, and the person doing the booking won't actually be staying at your place, are not allowed per Airbnb policy. So if you get someone wanting to do this you should tell them that they can't book for someone else, and that the person who actually wants to stay is the one who has to contact you and do the booking with their own account.
Reply Like 4 likes
Carrie
Carriea year ago
I'm with Deborah - I don't accept reservations except for the (or one of the) people staying with me.
Reply Like 1 like
Vân
Vâna year ago
Thank you so much for your answers. I totally agree with that. Next time i'll be more cautious about this!
Reply Like
Bernard
Bernarda year ago
Give us feedback of what will happen next plz