Post by High Priestess on May 29, 2016 20:21:49 GMT
M shared on NHF Dec 2014
www.airbnb.com/groups/content/content-97556
Anyone noticed that?
Hi everyone from Dublin
I been hosting since September , at first made sure have clean place bed sheets if you have any question ask i answer and i got great reviews and ratings be short and sweet . I thought that's cool do a bit extra try to pamper my guests so added extra that are not included left snacks fruit basket chocolate, crisps ,juice and bottles of water , i realized that the rating went down from being 5 stars to 4.30 , felt like as if i am bribing my guests
)not a big deal anyway ..... well i do my best, just wondering if anyone else noticed that 
thanks for reading best of luck from leprechauns land
Ramy
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Andrew
Andrewa year ago
The star ratings are averaged to the nearest half-star (0.5)
So if your average is 4.8 stars, it will appear on your listing as 5 stars. All it would take is one 4-star review to bring the average down to 4.4 stars, which appears as 4 1/2.
The difference is not really in the quality of the services and amenities you offer, but rather in guests' varying perceptions of how to rate and review. The criteria are highly subjective, and I think the average person considers 4 stars to be a very high rating, blissfully unaware that the average host frets over anything other than 5.
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M
Ma year ago
Thanks Andrew for the reply, it do vary according to there own perception and if i was a guest i would think a 4 star is good enough for any host as no one can be perfect five for everyone....it is just when you do your best for a guest to be happy and you get a good review ...still when you look at the percentage of guests giving you five star dropped is kind a knock back even though the guest wasn't unhappy or unsatisfied. anyway its good to share our thoughts and thanks for the feedback regards Ramy
Andrew
Andrewa year ago
One side effect of the Superhost Meter is that it skews our focus on 5 stars out of all proportion.
If you get 16 five-star reviews and 4 one-star reviews, congratulations, you've got 80% five-star reviews, and you can be a Superhost! But 20% of your guests will have still had a really horrible experience.
On the other hand, you can get 10 five-star reviews and 10 four-star reviews, and the meter displays your "rating" as 50%, making you feel like a dismal failure, even though every single one of your guests has reported having a very positive experience.
In my opinion, the star ratings aren't particularly useful for either party. There's very little variance in ratings between hosts, so guests don't really notice them unless they're startlingly low. And ratings of guests disappear into the ether and are never seen again. If it were up to me, the stars would be ditched and the system would use the "Would you recommend" thumb as the primary display data.
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M
Ma year ago
Well said and you just explained it very clearly ,and the way the system make the host even realize that that guest didnt give them a five star review even though they was so happy makes some hosts feel let down ..............anyway for me i do what i can and hope for the best
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Lula and Larry
Lula and Larrya year ago
Very well put, Andrew. On top of that, there are Hosts for years that are Superhosts, but then new Hosts in a couple of months can attain same Status, with quick turnovers. Some of us that have long-term guests, barely make the minimum 10 guests/evaluations per year. That is not accurate. A long-term stay (3 months) counts as One Review.
Reply Like 1 like Delete
www.airbnb.com/groups/content/content-97556
Anyone noticed that?
Hi everyone from Dublin
I been hosting since September , at first made sure have clean place bed sheets if you have any question ask i answer and i got great reviews and ratings be short and sweet . I thought that's cool do a bit extra try to pamper my guests so added extra that are not included left snacks fruit basket chocolate, crisps ,juice and bottles of water , i realized that the rating went down from being 5 stars to 4.30 , felt like as if i am bribing my guests
)not a big deal anyway ..... well i do my best, just wondering if anyone else noticed that 
thanks for reading best of luck from leprechauns land
Ramy
4 comments
Follow
Like
Delete
Hide
Andrew
Andrewa year ago
The star ratings are averaged to the nearest half-star (0.5)
So if your average is 4.8 stars, it will appear on your listing as 5 stars. All it would take is one 4-star review to bring the average down to 4.4 stars, which appears as 4 1/2.
The difference is not really in the quality of the services and amenities you offer, but rather in guests' varying perceptions of how to rate and review. The criteria are highly subjective, and I think the average person considers 4 stars to be a very high rating, blissfully unaware that the average host frets over anything other than 5.
Reply Like 1 reply•1 like Delete
M
Ma year ago
Thanks Andrew for the reply, it do vary according to there own perception and if i was a guest i would think a 4 star is good enough for any host as no one can be perfect five for everyone....it is just when you do your best for a guest to be happy and you get a good review ...still when you look at the percentage of guests giving you five star dropped is kind a knock back even though the guest wasn't unhappy or unsatisfied. anyway its good to share our thoughts and thanks for the feedback regards Ramy
Andrew
Andrewa year ago
One side effect of the Superhost Meter is that it skews our focus on 5 stars out of all proportion.
If you get 16 five-star reviews and 4 one-star reviews, congratulations, you've got 80% five-star reviews, and you can be a Superhost! But 20% of your guests will have still had a really horrible experience.
On the other hand, you can get 10 five-star reviews and 10 four-star reviews, and the meter displays your "rating" as 50%, making you feel like a dismal failure, even though every single one of your guests has reported having a very positive experience.
In my opinion, the star ratings aren't particularly useful for either party. There's very little variance in ratings between hosts, so guests don't really notice them unless they're startlingly low. And ratings of guests disappear into the ether and are never seen again. If it were up to me, the stars would be ditched and the system would use the "Would you recommend" thumb as the primary display data.
Reply Like 6 likes Delete
M
Ma year ago
Well said and you just explained it very clearly ,and the way the system make the host even realize that that guest didnt give them a five star review even though they was so happy makes some hosts feel let down ..............anyway for me i do what i can and hope for the best
Reply Like Delete
Lula and Larry
Lula and Larrya year ago
Very well put, Andrew. On top of that, there are Hosts for years that are Superhosts, but then new Hosts in a couple of months can attain same Status, with quick turnovers. Some of us that have long-term guests, barely make the minimum 10 guests/evaluations per year. That is not accurate. A long-term stay (3 months) counts as One Review.
Reply Like 1 like Delete