Post by High Priestess on May 29, 2016 16:32:43 GMT
When you have an issue with Airbnb that is quite serious, something that goes beyond being just a Customer Service issue, or when the issue is one having to do with serious damage or crimes by the guest or threatens your safety, -- or if you are feeling that Airbnb is doing something with many guests that is seriously problematic (eg recent experiments in May 2016 where many new hosts are forced to use instant book and unable to screen guests or decide who they want to stay at their home) -- try contacting Chip Conley directly. Chip is a most amazing man with an incredible dedication to the host community and generally responds to hosts within 24 hrs no matter where he is in the world. In honor of his generosity with his time, please respect his time and do not bother him with general customer service issues, or situations where you just didn't like the decision that customer service made in a dispute you had with a guest.
He is AIrbnb's head of hospitality.
You can email him at email@example.com or firstname.lastname@example.org
Airbnb has also hired a new "Director of Product" , Donna Boyer, who is herself a host in SF. She might be a good person to be a liason for hosts concerned about new Airbnb products. Airbnb's employee emails tend to all be in the form "email@example.com" or "firstname.lastname@example.org" so you could try either email@example.com or firstname.lastname@example.org